OSHAA 30 Hour Professional Diploma in Airport Management

Course Learning Outcomes

Introduction to Airport Management & Global Aviation Industry (3 Hours)

• Understand the structure and functions of the global aviation industry.
• Identify the roles of ICAO, IATA, and other international aviation bodies.
• Explain the classification of airports and their operational categories.
• Recognize the economic and social impact of airports on global connectivity.
• Describe the evolution and trends shaping modern airport management.
• Differentiate between aeronautical and non-aeronautical airport services.
• Assess the importance of regulatory frameworks in global aviation.
• Relate airport management practices to international standards.

Airport Operations & Terminal Management (3 Hours)

• Explain the key functions of airport terminal operations.
• Manage passenger flow, check-in, and boarding processes effectively.
• Understand baggage handling systems and their operational challenges.
• Identify the roles of ground handling service providers.
• Apply best practices in terminal safety and efficiency.
• Evaluate the importance of technology in airport operations.
• Recognize the interdependence of airside and landside operations.
• Develop strategies to enhance operational efficiency in terminals.

Aviation Safety & OSHAA Standards (3 Hours)

• Define occupational safety principles in the aviation context.
• Apply OSHAA standards to airport and aviation operations.
• Identify workplace hazards and implement risk control measures.
• Understand safety management systems (SMS) in aviation.
• Demonstrate compliance with international safety regulations.
• Recognize the importance of safety culture in airport environments.
• Conduct basic safety audits and inspections.
• Evaluate the impact of safety compliance on operational performance.

Airport Security & Regulatory Compliance (3 Hours)

• Understand ICAO Annex 17 and its application to airport security.
• Identify key security threats and vulnerabilities in airports.
• Apply access control and passenger screening procedures.
• Recognize the role of national and international security agencies.
• Implement security protocols for baggage and cargo handling.
• Develop emergency response strategies for security incidents.
• Ensure compliance with aviation security regulations.
• Evaluate the effectiveness of airport security systems.

Airside Operations & Ground Handling (3 Hours)

• Explain the functions of airside operations in airport management.
• Identify safety requirements for runway and taxiway operations.
• Understand apron management and aircraft turnaround procedures.
• Apply safety protocols in fueling, catering, and maintenance.
• Coordinate ground handling services for efficient operations.
• Recognize the importance of communication in airside safety.
• Evaluate the impact of ground handling on flight punctuality.
• Develop strategies to minimize risks in airside operations.

Emergency Planning & Crisis Management (3 Hours)

• Understand the principles of airport emergency planning.
• Identify types of emergencies (fire, medical, security, natural disasters).
• Develop contingency plans for airport crisis situations.
• Apply ICAO guidelines for emergency preparedness.
• Coordinate with emergency response agencies effectively.
• Conduct risk assessments for potential crisis scenarios.
• Implement communication strategies during emergencies.
• Evaluate post-crisis recovery and lessons learned.

Passenger Services & Customer Experience (3 Hours)

• Recognize the importance of customer service in airport management.
• Apply strategies to improve passenger satisfaction.
• Understand accessibility requirements for diverse passenger groups.
• Manage complaints and service recovery effectively.
• Implement cultural sensitivity in passenger interactions.
• Evaluate the role of technology in enhancing passenger experience.
• Develop service quality benchmarks for airport operations.
• Promote a customer-centric culture within airport staff.

Airport Finance & Commercial Management (3 Hours)

• Understand the financial structure of airport operations.
• Differentiate between aeronautical and non-aeronautical revenue streams.
• Apply cost control and budgeting principles in airport management.
• Recognize the role of concessions, retail, and real estate in revenue generation.
• Evaluate financial performance indicators for airports.
• Understand the impact of global economic trends on airport finance.
• Develop strategies for sustainable financial growth.
• Apply ethical practices in airport financial management.

Sustainability & Environmental Management (3 Hours)

• Understand the environmental challenges faced by airports.
• Apply principles of sustainable airport development.
• Recognize the importance of carbon reduction initiatives.
• Implement noise management and pollution control measures.
• Evaluate waste management and energy efficiency strategies.
• Understand ICAO’s environmental policies and frameworks.
• Promote green airport initiatives and eco-friendly practices.
• Assess the long-term benefits of sustainability in aviation.

Leadership, Communication & Professional Development (3 Hours)

• Understand the role of leadership in airport management.
• Apply effective communication strategies in multicultural environments.
• Recognize the importance of teamwork and collaboration.
• Develop decision-making and problem-solving skills.
• Apply ethical leadership principles in aviation contexts.
• Understand conflict resolution strategies in workplace settings.
• Promote continuous professional development and lifelong learning.
• Evaluate personal leadership style and career growth opportunities.