OSHAA 30-Hours Professional Diploma in Hospitality Management

OSHAA 30-Hours Professional Diploma in Hospitality Management

The OSHAA 30-Hours Professional Diploma in Hospitality Management is a comprehensive training program designed to equip learners with the essential knowledge and practical understanding required in the dynamic hospitality industry. This course focuses on core hospitality operations, customer service excellence, and professional management practices within hotels, resorts, restaurants, and event venues. Participants gain insight into service standards, guest satisfaction strategies, and operational efficiency.

This diploma emphasizes key areas such as front office operations, housekeeping coordination, food and beverage service principles, and effective communication skills. Learners explore the importance of creating positive guest experiences, handling customer feedback, and maintaining high standards of cleanliness and presentation. The course also introduces basic management concepts, including teamwork, time management, and service supervision. By understanding operational workflows and service expectations, participants develop the confidence to perform efficiently in fast-paced hospitality environments while ensuring guest comfort and satisfaction.

The OSHAA 30-Hours Professional Diploma in Hospitality Management also promotes professionalism, leadership awareness, and ethical workplace conduct. It prepares individuals to work collaboratively within hospitality teams and adapt to diverse customer needs. The program combines theoretical learning with practical industry insights to build strong service-oriented skills. Through this structured training, learners strengthen their ability to contribute positively to hospitality operations while maintaining high service standards and delivering memorable guest experiences.

Course Overview

Awarding Body

OSHAA

Duration

30-Hours 

Study Mood

Online

Assessment

Assignments Based

Course Study Units

  1. Introduction to Hospitality Management (3 Hours)
  2. Customer Service Excellence in Hospitality (5 Hours)
  3. Hospitality Operations Management (6 Hours)
  4. Financial Management in Hospitality (4 Hours)
  5. Marketing and Sales in the Hospitality Industry (5 Hours)
  6. Leadership and Team Management in Hospitality (4 Hours)
  7. Health and Safety Standards in Hospitality (3 Hours)

Entry Requirements

  • Minimum age: Minimum age of 18 years.
  • Educational background: A basic educational background is recommended.
  • Language proficiency: Proficiency in English language for reading, writing, and communication.
  • Work experience: Prior experience in hospitality, customer service, or related fields is beneficial but not mandatory.

Who Can Enroll

The OSHAA 30-Hours Professional Diploma in Hospitality Management is ideal for individuals passionate about delivering excellent customer service and working in dynamic hospitality environments.

  • Individuals seeking a career in hotels or hospitality operations
  • Customer service professionals aiming to upgrade their skills
  • Front office or housekeeping staff looking for structured knowledge
  • Entrepreneurs interested in hospitality businesses
  • Career changers entering the hospitality industry
  • Individuals motivated to create positive guest experiences

Course Learning Outcomes

Introduction to Hospitality Management (3 Hours)

  • Understand the key components of the hospitality industry and its various sectors.
  • Recognise the challenges and trends shaping the global hospitality market.
  • Gain knowledge of the role of hospitality management in delivering exceptional guest experiences.
  • Learn about the basic principles of managing hospitality services effectively.

Customer Service Excellence in Hospitality (5 Hours)

  • Understand the importance of providing exceptional customer service in the hospitality sector.
  • Develop skills to enhance customer satisfaction and loyalty through effective communication.
  • Learn how to manage customer complaints and turn negative experiences into positive ones.
  • Gain insights into creating a customer-centric environment that fosters repeat business.

Hospitality Operations Management (6 Hours)

  • Learn the fundamentals of managing day-to-day operations in a hospitality business.
  • Understand the roles and responsibilities involved in front office, housekeeping, and food & beverage operations.
  • Gain knowledge of inventory management, supply chain processes, and quality control in hospitality services.
  • Develop the ability to identify operational inefficiencies and implement improvements to streamline business functions.

Financial Management in Hospitality (4 Hours)

  • Understand the basics of budgeting, financial planning, and revenue management within the hospitality industry.
  • Learn how to manage costs, increase profitability, and optimise operational expenses.
  • Gain insights into financial reporting, analysis, and forecasting for hospitality businesses.
  • Develop skills in pricing strategies and the evaluation of financial performance to ensure business sustainability.

Marketing and Sales in the Hospitality Industry (5 Hours)

  • Learn how to develop and implement effective marketing strategies to attract customers.
  • Understand the role of branding, digital marketing, and social media in promoting hospitality services.
  • Gain knowledge of sales techniques and promotional activities that drive revenue growth.
  • Develop the ability to analyse market trends and adapt marketing efforts to target the right customer segments.

Leadership and Team Management in Hospitality (4 Hours)

  • Understand the principles of leadership and how they apply to managing teams in hospitality settings.
  • Learn how to motivate, guide, and develop staff to enhance their performance and job satisfaction.
  • Gain insights into conflict resolution, communication, and managing diverse teams effectively.
  • Develop the skills needed to manage staff performance, provide feedback, and create a positive work culture.

Health and Safety Standards in Hospitality (3 Hours)

  • Understand the legal and regulatory requirements regarding health and safety in the hospitality industry.
  • Learn best practices for ensuring food safety, fire safety, and general risk management within a hospitality environment.
  • Gain knowledge of emergency protocols and health and safety standards for guest and employee protection.
  • Develop the ability to implement health and safety procedures to prevent accidents and ensure compliance with regulations.

Frequently Asked Questions (FAQs)

The course emphasizes communication techniques, guest handling strategies, and service etiquette. Learners develop the ability to respond professionally to guest needs and maintain high satisfaction levels.

This training is beneficial for roles in hotels, resorts, restaurants, event management, and other hospitality sectors. It strengthens operational awareness and service management skills.

Professionalism ensures consistent service quality, positive guest experiences, and strong workplace relationships. The course highlights ethical conduct, teamwork, and effective communication within hospitality environments.

The training introduces foundational leadership and supervision concepts relevant to hospitality settings. It helps learners understand responsibility, decision-making, and maintaining service standards.

Yes, effective communication is a key component of the program. Learners develop skills to interact professionally with guests, colleagues, and management in diverse hospitality environments.

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