ProQual Level 3 Award in Healthcare and Social Care Support Skills

Course Learning Outcomes

Work with babies and young children to promote their development and learning

• Understand the development and learning of babies and young children
• Be able to promote the development and learning of babies and young children
• Understand the attachment needs of babies and young children
• Be able to engage with babies and young children and be sensitive to their needs
• Be able to work in partnership with carers in order to promote the learning and development of babies and young children

Engage in personal development in health, social care or children’s and young people’s settings

• Understand what is required for competence in own work role
• Be able to reflect on practice
• Be able to evaluate own performance
• Be able to agree a personal development plan
• Be able to use learning opportunities and reflective practice to contribute to personal development

Support individuals with multiple conditions and/or disabilities

• Understand the impact of multiple conditions and/or disabilities on individuals
• Understand own role in supporting individuals with multiple conditions and/or disabilities
• Understand the support available for individuals with multiple conditions and/or disabilities
• Be able to assist individuals with multiple conditions and/or disabilities
• Be able to evaluate the support provided to an individual to engage in activities

Support individuals who are bereaved

• Understand the effects of bereavement on individuals
• Understand principles for supporting individuals who are bereaved
• Be able to support individuals to express their response to loss
• Be able to support individuals who are bereaved
• Understand the role of specialist agencies in supporting individuals who are bereaved
• Be able to manage own feelings when providing support for individuals who are bereaved

Prepare for and carry out extended feeding techniques

• Understand anatomy and physiology in relation to extended feeding
• Understand extended feeding techniques
• Understand legislation and agreed ways of working when using extended feeding techniques
• Be able to manage risks relating to extended feeding
• Be able to prepare for extended feeding
• Be able to carry out and complete extended feeding techniques
• Be able to maintain records and report on extended feeding

Provide support to continue recommended therapies

• Understand the importance of supporting individuals to continue recommended therapies
• Be able to encourage individuals to complete activities recommended by therapists
• Be able to support individuals to continue recommended therapy
• Be able to observe, record and report on observations during recommended therapy
• Be able to contribute to evaluation and review of recommended therapies

Insert and secure nasogastric tubes

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of nasogastric tubes and associated procedures
• Be able to prepare the insertion of a nasogastric tube
• Be able to insert a nasogastric tube
• Be able to provide aftercare for individuals following nasogastric tube insertion

Develop positive relationships with children and young people

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year
• Understand the need for developing positive relationships with children and young people
• Be able to establish positive relationships with children and young people
• Be able to provide information and advice to children and young people

Provide advice and information to enable parents to promote the health and well-being of their newborn babies

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies
• Understand the requirements for the health and well-being of newborn babies and their parents/carers
• Be able to provide advice and information that enables parents/carers to meet the health and well-being needs of their newborn babies

Facilitate and monitor housing and accommodation services to support individuals with mental health needs

• Understand legislation, national guidelines, policies, protocols and good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs
• Understand the nature and operation of the housing sector as related to people with mental health needs
• Be able to facilitate the arrangement of housing and accommodation services for individuals with mental health needs
• Be able to monitor the provision of housing and accommodation services for individuals with mental health needs
• Be able to keep records relating to individuals housing and accommodation

Collaborate in the assessment of environmental and social support in the community

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community
• Understand how to assess the need for, and provision of, environmental and social support in the community
• Be able to carry out assessments in collaboration with others to establish the need for, and provision, of environmental and social support in the community
• Be able to plan changes to be made to the environment and social support with individuals and relevant others

Care for the physical and nutritional needs of babies and young children

• Understand the physical and nutritional needs of babies and young children
• Be able to provide care to meet the physical needs of babies and young children
• Be able to provide care to meet the nutritional needs of babies and young children
• Be able to monitor and record babies’ and young children’s physical and nutritional needs

Support families who have a child with a disability

• Understand the impact of disability on families
• Understand the support available for families who have a child with a disability
• Be able to support families who have a child with a disability
• Be able to evaluate the support provided to families

Support individuals to manage their finances

• Understand the importance of supporting individuals to manage their finances
• Understand the financial support available to individuals
• Be able to support individuals to manage their finances
• Be able to evaluate the support provided to individuals

Obtain venous blood samples

• Understand legislation, national guidelines, policies, protocols and good practice guidelines related to obtaining venous blood samples
• Understand the anatomy and physiology in relation to venous blood sampling
• Be able to prepare for venous blood sampling
• Be able to obtain venous blood samples
• Be able to provide aftercare following venous blood sampling

Implement therapeutic group activities

• Understand the principles of therapeutic group activities
• Understand the role of therapeutic group activities in supporting individuals
• Be able to plan therapeutic group activities
• Be able to implement therapeutic group activities
• Be able to evaluate therapeutic group activities

Collate and communicate health information to individuals

• Understand the importance of collating and communicating health information
• Understand the sources of health information
• Be able to collate health information
• Be able to communicate health information to individuals
• Be able to evaluate the effectiveness of communication

Provide information and advice to individuals on eating to maintain optimum nutritional status

• Understand the principles of nutrition and dietetics
• Understand the importance of maintaining optimum nutritional status
• Be able to provide information and advice to individuals on nutrition
• Be able to support individuals to maintain optimum nutritional status
• Be able to evaluate the effectiveness of advice provided

Assist in the implementation of programmes to increase mobility, movement and functional independence

• Understand the importance of mobility, movement and functional independence
• Understand the programmes designed to increase mobility and independence
• Be able to assist in the implementation of mobility programmes
• Be able to monitor and record progress in mobility programmes
• Be able to evaluate the effectiveness of mobility programmes

Receive and handle clinical specimens within the sterile field

• Understand legislation, national guidelines, policies, protocols and good practice guidelines related to handling clinical specimens
• Understand the principles of sterile field management
• Be able to prepare to receive clinical specimens
• Be able to receive and handle clinical specimens within the sterile field
• Be able to maintain records relating to clinical specimens

Influencing Others at Work

• Understand the value of networking

Care for the physical and nutritional needs of babies and young children

• Be able to provide respectful physical care for babies and young children
• Be able to provide routines for babies and young children that support their health and development
• Be able to provide opportunities for exercise and physical activity
• Be able to provide safe and protective environments for babies and young children
• Be able to provide for the nutritional needs of babies under 18 months
• Understand how to provide for the nutritional needs of young children from 18–36 months

Support families who have a child with a disability

• Understand the impact on a family of having a child with a disability
• Be able to support families who have a child with a disability
• Be able to support families with a child with a disability to use informal networks and community resources
• Be able to work in partnership with other professionals and agencies to support families with a child with a disability

Support individuals to manage their finances

• Know how to access information and advice about financial affairs
• Be able to provide support for individuals to manage their finances
• Be able to contribute to applying for financial assistance
• Be able to contribute to reviewing support for managing finances

Obtain venous blood samples

• Understand legislation, policy and good practice related to obtaining venous blood samples
• Understand the anatomy and physiology relating to obtaining venous blood samples
• Be able to prepare to obtain venous blood samples
• Be able to obtain venous blood samples
• Be able to prepare venous blood samples for transportation

Implement therapeutic group activities

• Understand the principles of therapeutic group activities
• Be able to plan and prepare for therapeutic group activities
• Be able to support individuals during therapeutic group activities
• Be able to contribute to the evaluation of therapeutic group activities

Collate and communicate health information to individuals

• Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals
• Be able to identify the information to be collated and communicated
• Be able to communicate health information

Provide information and advice to individuals on eating to maintain optimum nutritional status

• Know factors which can affect the nutritional status of individuals
• Know how to advise individuals on maintaining optimal nutritional status
• Be able to obtain specific body measurements from individuals
• Be able to provide individuals with information and advice on eating to maintain optimum nutritional status

Assist in the implementation of programmes to increase mobility, movement and functional independence

• Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence
• Understand health topics related to restoring movement and functional independence
• Understand treatment programmes related to restoring movement and functional independence
• Be able to assist in implementing programmes to restore mobility, movement and functional independence
• Be able to make records and provide information to the practitioner

Receive and handle clinical specimens within the sterile field

• Understand how to receive and handle clinical specimens within the sterile field in line with health and safety guidance
• Be able to receive and handle clinical specimens within the sterile field

Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery

• Understand health and safety measures specific to carrying out activities in the anaesthetic/recovery environment
• Understand the parameters for clinical readings taken in the anaesthetic/recovery environment
• Be able to prepare and maintain anaesthetic/recovery equipment for the reception of individuals
• Be able to assist the registered practitioner in caring for individuals in the anaesthetic/recovery environment

Make recommendations for the use of physical resources in a health setting

• Understand how to make recommendations for the use of physical resources in a health setting
• Be able to gather and interpret information to inform expenditure proposals, in line with organisational plans and objectives
• Be able to present proposals for expenditure for physical resources to stakeholders
• Be able to negotiate proposals for expenditure for physical resources with stakeholders

Maintaining quality standards in the health sector

• Understand how to provide a quality service within legislation, policies and procedures
• Understand the importance of working with others to provide a quality service
• Know how to monitor quality standards
• Understand the importance of prioritising own workload to reduce risks to quality

Understand Models of Disability

• Understand the difference between models of disability
• Understand how the adoption of models of disability can shape an individual’s identity and experience
• Understand how the adoption of models of disability can shape service delivery

Support individuals to access and use services and facilities

• Understand factors that influence individuals’ access to services and facilities
• Be able to support individuals to select services and facilities
• Be able to support individuals to access and use services and facilities
• Be able to support individuals to review their access to and use of services and facilities

Promote and implement health and safety in health and social care

• Understand own responsibilities, and the responsibilities of others, relating to health and safety
• Be able to carry out own responsibilities for health and safety
• Understand procedures for responding to accidents and sudden illness
• Be able to reduce the spread of infection
• Be able to move and handle equipment and other objects safely
• Be able to handle hazardous substances and materials
• Be able to promote fire safety in the work setting
• Be able to implement security measures in the work setting
• Know how to manage stress

Support young people with a disability to make the transition into adulthood

• Understand the steps and stages of moving from childhood into adulthood
• Understand how having a disability may affect the process of moving from childhood into adulthood
• Know the options for supporting a young person who has a disability to make the transition into adulthood
• Be able to support a young person with a disability through transition into adulthood
• Be able to support a young person to reflect on the transition

Understand mental well-being and mental health promotion

• Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
• Know how to implement an effective strategy for promoting mental wellbeing and mental health with individuals and groups

Carry out vision screening

• Understand current legislation, policy and good practice related to carrying out vision screening
• Understand the factors related to vision screening
• Be able to prepare to carry out vision screening
• Be able to carry out vision screening
• Be able to support individuals during and after the procedure

Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
• Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds
• Understand how to provide speech and language therapy related care and support for individuals from diverse linguistic and cultural backgrounds
• Know the types of information and materials required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
• Be able to assist professionals in providing support for individuals and significant others from diverse linguistic and cultural backgrounds

Implement hydrotherapy programmes for individuals and groups

• Understand current legislation, national guidelines, policies, protocols and good practice related to implementing hydrotherapy programmes
• Know musculoskeletal aspects of the body
• Understand the principles of hydrotherapy practice
• Be able to implement hydrotherapy programmes
• Be able to report to the practitioner on the outcomes of the hydrotherapy programme

Deliver exercise sessions to improve individuals’ health and wellbeing

• Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions
• Understand the role of exercise and its physical effects
• Understand the principles and rationales for exercise programmes
• Understand the use of exercise equipment
• Be able to deliver exercise sessions

Provide support to the surgical team when preparing individuals for operative and invasive procedures

• Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice
• Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures
• Be able to support others to prepare individuals for operative and invasive procedures
• Be able to select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures

Facilitate person centred assessment, planning, implementation and review

• Understand the principles of person centred assessment and care planning
• Be able to facilitate person centred assessment
• Be able to contribute to the planning of care or support
• Be able to support the implementation of care
• Be able to monitor care plans
• Be able to facilitate a review of care plans and their implementation

Work in partnership with families to support individuals

• Understand partnership working with families
• Be able to establish and maintain positive relationships with families
• Be able to plan shared approaches to the care and support of individuals with families
• Be able to work with families to access support in their role as carers
• Be able to exchange and record information about partnership work with families
• Be able to contribute to reviewing partnership work with families
• Be able to provide feedback about support for families

Support individuals to develop and run support groups

• Understand the role of support groups
• Be able to support individuals to assess the need for additional support groups
• Be able to support individuals to develop their own support groups
• Be able to support individuals to run support groups
• Be able to support individuals to evaluate support groups

Monitor own work practice in health, social care or children’s and young people’s settings

• Understand the importance of monitoring work practices
• Be able to prepare to carry out monitoring activities
• Be able to carry out monitoring activities
• Be able to respond to the outcomes of monitoring activities

Perform first line calibration on clinical equipment to ensure it is fit for use

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the procedures involved in the calibration of equipment
• Be able to run tests on equipment
• Be able to conclude and report on tests on equipment

Monitor and review individuals’ progress in relation to maintaining optimum nutritional status

• Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status
• Be able to monitor individuals’ progress in maintaining optimum nutritional status
• Be able to support individuals to review their own progress in relation to maintaining optimum nutritional status

Give presentations to groups

• Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations
• Understand factors which contribute to effective group presentations
• Be able to plan a presentation to facilitate learning
• Be able to present information to a group

Support individuals in undertaking their chosen activities

• Understand current legislation, national guidelines, policies, protocols and good practice when supporting individuals to undertake chosen activities
• Understand concepts for supporting individuals to undertake chosen activities
• Be able to make plans with individuals to undertake chosen activities
• Be able to support individuals to undertake chosen activities

Control the use of physical resources in a health setting

• Understand how to control the use of physical resources in a health setting in line with local policy and protocol
• Be able to advise team members on the control of expenditure and physical resource usage in a health setting
• Be able to monitor expenditure and physical resource usage in a health setting

Support children and young people experiencing transitions

• Understand the impact of transitions on children and young people
• Understand how to support children and young people experiencing transitions
• Understand influences on children and young people experiencing transitions

Promote communication in health, social care or children’s and young people’s settings

• Understand why effective communication is important in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to overcome barriers to communication
• Be able to apply principles and practices relating to confidentiality

Contribute to the prevention of aggressive and abusive behaviour of people

• Be able to take action to discourage aggressive and abusive behaviour of people
• Understand the actions to take to discourage aggressive and abusive behaviour of people

Service improvement in the health sector

• Understand how to evaluate own work and that of others to identify potential improvements
• Understand how to make constructive suggestions about how services can be improved
• Understand how to discuss and agree improvements with others
• Understand how to make agreed improvements to own work and how to support others to make change

Understand the process and experience of dementia

• Understand the neurology of dementia
• Understand the impact of recognition and diagnosis of dementia
• Understand how dementia care must be underpinned by a person centred approach

Understand Physical Disability

• Understand the importance of differentiating between the individual and the disability
• Understand the concept of physical disability
• Understand the impact of living with a physical disability within society
• Understand the importance of promoting inclusion and independence

Support individuals with a learning disability to access healthcare

• Understand legislation, policies and guidance relevant to individuals with learning disabilities accessing healthcare
• Understand the function of different healthcare services that an individual with learning disabilities may need to access
• Understand the role of professionals within different healthcare services that a person with learning disabilities may need to access
• Understand how plans for healthcare and regular health checks underpin long-term health and well-being for individuals with learning disabilities
• Be able to complete and review plans for healthcare
• Understand the issues that an individual with learning disabilities may face when accessing a variety of healthcare services
• Be able to support an individual with learning disabilities when accessing a variety of healthcare services

Undertake urethral catheterisation processes

• Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation
• Understand the relevant anatomy and physiology
• Be able to prepare to insert urethral catheters
• Be able to insert urethral catheters
• Be able to monitor and care for the urethral catheter after insertion
• Be able to care for and support the individual during and after the procedure

Promote good practice in handling information in health and social care settings

• Understand requirements for handling information in health and social care settings
• Be able to implement good practice in handling information
• Be able to support others to handle information

Understand mental health problems

• Know the main forms of mental ill health
• Know the impact of mental ill health on individuals and others in their social network

Perform routine Electrocardiograph (ECG) Procedures

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of electrocardiographs
• Be able to prepare to carry out routine electrocardiograph procedures
• Be able to carry out routine electrocardiograph procedures

Undertake treatments and dressings of lesions and wounds

• Understand safety measures specific to undertaking treatments and dressings of lesions and wounds
• Understand wound infection and healing
• Understand the rationale for carrying out procedures when treating wounds/lesions
• Be able to prepare to treat and dress lesions and wounds
• Be able to carry out treatments and dressings to lesions/wounds
• Be able to record and report outcomes of the activities

Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs

• Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs
• Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs
• Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products
• Be able to adapt prescribed items to meet individuals’ needs
• Be able to fit prescribed items to meet the needs of individuals

Administer oral nutritional products to individuals

• Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Understand common nutritional products and their uses
• Understand how to manage possible reactions to the use of nutritional products
• Be able to prepare for oral administration of nutritional products
• Be able to administer oral nutritional products to individuals

Promote effective communication with individuals with sensory loss

• Understand the importance of effective two-way communication
• Understand different methods that can support communication with individuals with sensory loss
• Be able to support the individual with communication
• Evaluate the effectiveness of methods of communication used to support an individual with sensory loss

Work with other professionals and agencies to support individuals with physical disability

• Understand the contribution that other professionals and agencies can make to support individuals with physical disabilities
• Be able to assess the needs of individuals with physical disabilities for inclusive social care provision
• Be able to demonstrate partnership working

Support individuals to access housing and accommodation services

• Understand support available to access housing and accommodation services
• Be able to work with individuals to identify housing and accommodation services that meet their needs
• Be able to work with individuals to plan to access housing and accommodation services
• Be able to work with individuals to access housing and accommodation services
• Be able to work with housing and accommodation services to meet the needs of individuals
• Be able to contribute to the review of housing and accommodation services for individuals

Identify information requirements in a health context

• Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context
• Be able to find and select data requirements in a health context
• Be able to prepare resources to retrieve the agreed data and information

Prepare and reproduce permanent radiographic images

• Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images
• Understand the materials and techniques involved in preparing and reproducing permanent images
• Prepare equipment and materials to process radiographic images
• Carry out the processing of radiographic images
• Monitor the processing procedure for radiographic images

Develop and prepare speech and language therapy resources for alternative and augmentative communication (AAC) use

• Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems
• Be able to determine the resource needs of individuals who use AAC systems
• Be able to cost and order materials, equipment and resources for individuals who use AAC systems
• Be able to develop resources for individuals who use AAC systems

Carry out wound drainage care

• Understand safety measures specific to undertaking wound drainage care
• Understand the principles of wound drainage and use of related equipment
• Understand procedures and techniques involved in wound drainage
• Be able to prepare for wound drainage care
• Be able to carry out wound drainage care
• Be able to record and report outcomes from procedure

Prepare and provide surgical instrumentation and supplementary items for the surgical team

• Understand how to prepare and provide surgical instrumentation and items for the surgical team in line with health and safety procedures and protocols
• Be able to prepare surgical instruments and supplementary items for the surgical team
• Be able to provide surgical instruments and supplementary items for the surgical team
• Be able to dispose of waste from the sterile field

Care for a newly born baby when the mother is unable to do so

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies when the mother is unable to do so
• Understand how to meet the physical, social, emotional and developmental needs of newborns
• Be able to contribute to the safety of newborn babies within care
• Be able to feed, bathe and clothe newborn babies in line with local policy and protocol

Understand Child and Young Person Development

• Understand the expected pattern of development for children and young people from birth–19 years
• Understand the factors that influence children and young people’s development and how these affect practice
• Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern
• Understand the importance of early intervention to support the speech, language and communication needs of children and young people
• Understand the potential effects of transitions on children and young people’s development

Provide support to maintain and develop skills for everyday life

• Understand the context of supporting skills for everyday life
• Be able to support individuals to plan for maintaining and developing skills for everyday life
• Be able to support individuals to retain, regain or develop skills for everyday life
• Be able to evaluate support for developing or maintaining skills for everyday life

Facilitate learning and development activities to meet individual needs and preferences

• Understand the role of learning and development activities in meeting individual needs
• Be able to identify learning and development activities to meet individual needs and preferences
• Be able to plan learning and development activities with individuals
• Be able to prepare for learning and development activities
• Be able to facilitate learning and development activities with individuals
• Be able to evaluate and review learning and development activities

Enable individuals with behavioural difficulties to develop strategies to change their behaviour

• Understand how legislation, policies and practice affect the support provided to individuals to manage their behaviour
• Understand the factors that influence behaviour
• Be able to work with individuals to recognise the impact of their behaviour on others
• Be able to enable people to develop strategies for changing behavioural responses
• Be able to evaluate and review strategies for changing behavioural responses

Reprocess endoscopy equipment

• Understand current legislation, national guidelines, policies, protocols and good practice related to the reprocessing of endoscopy equipment
• Understand the procedures involved in reprocessing endoscopy equipment
• Carry out the reprocessing procedure
• Report and record on the reprocessing of endoscopy equipment

Support individuals with cognition and learning difficulties

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition and learning difficulties
• Understand cognitive and learning difficulties
• Be able to assist the therapist to prepare learning activities
• Be able to support individuals with learning tasks
• Be able to assist in reviewing learning

Assist in testing individuals’ abilities prior to planning physical activities

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities
• Understand health related topics in relation to physical activities
• Understand motivation factors for physical activities
• Be able to carry out preparations to assess individuals’ ability to exercise
• Be able to assist the practitioner to administer tests to assess individuals’ ability to exercise

Support individuals to manage dysphagia

• Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Understand how dysphagia affects individuals
• Know the importance of nutritional intake for individuals with dysphagia
• Be able to support individuals in managing dysphagia by developing skills through participating in therapy programmes
• Be able to provide information to colleagues regarding individuals’ treatment

Provide advice on foot care for individuals with diabetes

• Understand good practice in diabetic foot care
• Understand the factors affecting foot health in individuals with diabetes
• Be able to discuss foot examination results with individuals/carers
• Be able to advise individuals/carers on the management of foot health
• Be able to complete records

Transport, transfer and position individuals and equipment within the perioperative environment

• Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment
• Understand the requirements for pressure area care in the perioperative environment
• Be able to prepare to transport individuals within the perioperative care environment
• Be able to assist in the transfer and positioning of individuals within the perioperative environment

Understand Sensory Loss

• Understand the factors that impact on an individual with sensory loss
• Understand the importance of effective communication for individuals with sensory loss
• Understand the main causes and conditions of sensory loss
• Know how to recognise when an individual may be experiencing sight and/or hearing loss and actions that may be taken

Support families who are affected by Acquired Brain Injury

• Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state
• Understand the long-term effects of acquired brain injury on family
• Understand legislation that is relevant to carers of an individual affected by acquired brain injury
• Be able to assess the support required by families who hold the primary caring role
• Be able to work in partnership with other professionals and agencies

Support individuals during a period of change

• Understand reasons for and responses to change
• Be able to support individuals to plan how to manage or adapt to change
• Be able to support individuals to manage or adapt to change
• Be able to evaluate the support provided during a period of change

Perform intravenous cannulation

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of intravenous cannulation
• Be able to prepare to carry out intravenous cannulation
• Be able to carry out intravenous cannulation
• Be able to monitor and report on the intravenous cannulation

Care for individuals with urethral catheters

• Understand current legislation, national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters
• Understand the procedure of urethral catheterisation
• Understand the use and application of catheter care equipment
• Be able to prepare individuals to carry out urethral catheter care
• Be able to carry out care for individuals with urethral catheters
• Be able to monitor and check individuals undergoing urethral catheter care

Conduct routine maintenance on clinical equipment

• Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment
• Understand the procedures involved in conducting routine maintenance on clinical equipment
• Prepare to carry out routine maintenance on clinical equipment
• Carry out routine maintenance on clinical equipment
• Report and record on routine maintenance carried out on clinical equipment

Assist and support individuals to use alternative and augmentative communication systems (AAC)

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use AAC systems
• Understand how to assist and support the use of AAC systems
• Understand how AAC systems support the needs of individuals
• Be able to prepare AAC equipment for individuals to use
• Be able to assist and support individuals to use AAC systems

Measure and record individuals’ body fluid balance in a perioperative environment

• Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment
• Be able to measure, record and review individuals’ body fluid balance in a perioperative environment
• Be able to manage equipment after measuring individuals’ body fluid balance

Support parents/carers to interact with and care for their newborn baby

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to interact with and care for their newborn baby
• Understand the importance of supporting parents/carers to interact and care for their newborn babies
• Be able to support parents/carers in caring for, interacting with and forming bonds with their newborn babies
• Be able to support parents/carers in feeding and keeping their babies clean and safe

Deliver training through demonstration and instruction

• Understand how to deliver training through demonstration and instruction
• Be able to deliver training by demonstration and instruction
• Be able to review learning and training

Understand how duty of care contributes to safe practice

• Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
• Know how to respond to complaints

Promote Child and Young Person Development

• Be able to assess the development needs of children or young people and prepare a development plan
• Be able to promote the development of children or young people
• Be able to support the provision of environments and services that promote the development of children or young people
• Understand how working practices can impact on the development of children and young people
• Be able to support children and young people’s positive behaviour
• Be able to support children and young people experiencing transitions

Develop and sustain effective working relationships with staff in other agencies

• Understand the context of working in partnership
• Develop effective working relationships with staff in other agencies
• Sustain effective working relationships

Undertake physiological measurements

• Understand relevant legislation, policy and good practice for undertaking physiological measurements
• Understand the physiological states that can be measured
• Be able to prepare to take physiological measurements
• Be able to undertake physiological measurements
• Be able to record and report results of physiological measurements

Undertake stoma care

• Understand current legislation, national guidelines, policies, protocols and good practice related to assessment for stoma care
• Understand the anatomy and physiology in relation to conditions requiring stoma care
• Be able to prepare individuals for stoma care
• Be able to carry out stoma care for individuals
• Be able to monitor and check individuals following stoma care

Assure the effective functioning of radiographic image processing equipment

• Understand the legislation, policy and good practice guidelines related to assuring the effective functioning of radiographic image processing equipment
• Understand the procedures and techniques involved in radiographic image processing equipment
• Monitor the functioning of radiographic image processing equipment and environments
• Report on the functioning of radiographic image processing equipment

Operate equipment for intraoperative cell salvage blood collection

• Understand current legislation, national guidelines, policies, protocols and good practice related to the operation of equipment for intraoperative cell salvage blood collection
• Understand blood physiology related to intraoperative cell salvage
• Understand the rationale for intraoperative cell salvage blood collection
• Understand the role and function of equipment used in intraoperative cell salvage blood collection
• Understand the process and rationale of swab washing for intraoperative cell salvage blood collection
• Be able to prepare to operate equipment for intraoperative cell salvage blood collection
• Be able to collect intraoperative cell salvage blood

Advise and inform individuals on managing their condition

• Understand good practice in identifying information requirements
• Understand health conditions
• Understand the effects of change on individuals’ lifestyles
• Be able to ascertain the information and advice needs of individuals
• Be able to agree plans with individuals to adapt their lifestyle

Assist others to monitor individuals’ progress in managing dysphagia

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia
• Understand how to assist others in monitoring the progress of individuals with dysphagia
• Know the action to take as a result of the monitoring undertaken
• Be able to assist others in monitoring individuals’ progress in managing dysphagia
• Be able to report and record an individual’s progress in managing their dysphagia

Support carers to meet the care needs of individuals

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals in the community
• Understand why some individuals may need to be supported
• Understand how to ensure individuals receive the support they need from carers
• Be able to support carers to meet the care needs of individuals

Maintain pharmaceutical stock

• Be able to maintain a safe storage environment
• Be able to carry out stock checks
• Be able to deal with stock related problems
• Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Be able to operate within the limitations of the job role

Anatomy and Physiology for Maternity Support Workers

• Know the anatomy and physiology of the female reproductive system
• Know the anatomy and physiology of the breast
• Understand physical changes during pregnancy

Receive prescriptions from individuals

• Ensure that the prescription declaration is complete
• Complete financial transaction procedures
• Provide the individual with relevant information
• Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Operate within the limitations of the job role

Understand how to support individuals with autistic spectrum conditions

• Understand the main characteristics of autistic spectrum conditions
• Understand how autistic spectrum conditions can impact on the lives of individuals and those around them
• Understand different theories and concepts about autism
• Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions
• Understand how to achieve effective communication with individuals with an autistic spectrum condition
• Understand how to support individuals with an autistic spectrum condition

Support Individuals with Specific Communication Needs

• Understand specific communication needs and factors affecting them
• Be able to contribute to establishing the nature of specific communication needs of individuals and ways to address them
• Be able to interact with individuals using their preferred communication
• Be able to promote communication between individuals and others
• Know how to support the use of communication technology and aids
• Be able to review an individual’s communication needs and the support provided to address them

Obtain and test capillary blood samples

• Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples
• Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples
• Be able to prepare to obtain capillary blood samples
• Be able to obtain capillary blood samples
• Be able to test and record the results of blood samples
• Be able to pass on the results of blood samples

Support individuals at the end of life

• Understand the requirements of legislation and agreed ways of working to protect the rights of individuals at the end of life
• Understand factors affecting end of life care
• Understand advance care planning in relation to end of life care
• Be able to provide support to individuals and key people during end of life care
• Understand how to address sensitive issues in relation to end of life care
• Understand the role of organisations and support services available to individuals and key people in relation to end of life care
• Be able to access support for the individual or key people from the wider team
• Be able to support individuals through the process of dying
• Be able to take action following the death of individuals
• Be able to manage own feelings in relation to the dying or death of individuals

Contribute to effective multidisciplinary team working

• Understand the workings of the multidisciplinary team
• Be able to participate in multidisciplinary team working
• Be able to communicate effectively when working in a multidisciplinary team

Analyse and present health related data and information

• Understand current legislation, national guidelines, policies, protocols and good practice related to the analysis and presentation of health related data and information
• Prepare to analyse data and information and present outputs in a health context
• Carry out analysis of data and information
• Review and present outputs of the analysis

Remove wound drains

• Understand current legislation, policy and good practice related to removing wound drains
• Understand factors related to the removal of wound drains
• Be able to prepare to remove wound drains
• Be able to remove wound drains
• Be able to care for and support the individual during and after the procedure

Develop activities and materials to enable individuals to reach specific communication goals

• Know the normal patterns of learning and communication development of individuals
• Understand how speech and language disorders can affect an individual’s learning, communication development and lifestyle
• Understand how therapy programmes can enable individuals to achieve communication goals
• Be able to develop activities and materials for therapy programmes based on the identified communication goals of individuals

Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process

• Understand current legislation, national guidelines, policies, protocols and good practice related to operating equipment for intraoperative cell salvage blood processing and completing the intraoperative cell salvage blood process
• Understand blood physiology in relation to processing intraoperative cell salvaged blood
• Understand the rationale for using intraoperative cell salvage
• Understand the process and rationale for swab washing in relation to intraoperative cell salvage
• Understand the role and function of equipment used in intraoperative cell salvage
• Understand the reinfusion process
• Be able to prepare to operate equipment for intraoperative cell salvage blood processing
• Be able to operate equipment for processing intraoperative cell salvage blood and complete intraoperative cell salvage blood process

Support parents/carers and those in a parental role to care for babies during their first year

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies
• Understand how to support the physical, social, emotional and cognitive development of babies during their first year
• Be able to provide active support to parents/carers in relation to keeping their babies safe
• Be able to provide active support to parents/carers to look after the health needs of their babies
• Be able to provide active support to parents/carers in meeting the developmental needs of their babies

Obtain a client history

• Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history
• Be able to prepare to obtain a client history
• Be able to obtain a client history

Manage the availability of physical resources to meet service delivery needs in a health setting

• Understand how to manage the availability and use of physical resources in a health setting
• Know factors which may have an effect on use of resources in a health setting
• Be able to manage the availability and use of physical resources to meet service delivery needs

Administer medication to individuals, and monitor the effects

• Understand legislation, policy and procedures relevant to administration of medication
• Know about common types of medication and their use
• Understand procedures and techniques for the administration of medication
• Prepare for the administration of medication
• Administer and monitor individuals’ medication

Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check

• Be able to confirm the prescription is suitable for dispensing
• Be able to check dispensed items
• Be able to resolve dispensing errors and near misses
• Be able to confirm an in-process accuracy check
• Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Be able to operate within the limitations of the job role

Promote equality and inclusion in health, social care or children’s and young people’s settings

• Understand the importance of diversity, equality and inclusion
• Be able to work in an inclusive way
• Be able to promote diversity, equality and inclusion

Understand the impact of Acquired Brain Injury on individuals

• Understand Acquired Brain Injury
• Understand the impact on individuals of Acquired Brain Injury
• Understand the specialist communication needs of an individual with Acquired Brain Injury
• Understand the impact that personality changes can have on an individual and those providing support
• Understand the impact of challenging behaviour

Support individuals to live at home

• Understand the principles of supporting individuals to live at home
• Be able to contribute to planning support for living at home
• Be able to work with individuals to secure additional services and facilities to enable them to live at home
• Be able to work in partnership to introduce additional services for individuals living at home
• Be able to contribute to reviewing support for living at home

Promote person centred approaches in health and social care

• Understand the application of person centred approaches in health and social care
• Be able to work in a person centred way
• Be able to establish consent when providing care or support
• Be able to implement and promote active participation
• Be able to support the individual’s right to make choices
• Be able to promote individuals’ well-being
• Understand the role of risk assessment in enabling a person centred approach

Interact with and support individuals using telecommunications

• Understand the legal and local requirements relating to the use of telecommunications when supporting individuals
• Be able to use telecommunication technology
• Be able to engage with individuals using telecommunications
• Be able to identify and evaluate any risks or dangers for individuals during the interaction
• Be able to terminate the interaction

Undertake tissue viability risk assessments

• Understand the need for tissue viability risk assessment
• Be able to undertake tissue viability risk assessment
• Be able to record and report on tissue viability risk assessment
• Understand when the risk assessment should be reviewed

Manufacture equipment or medical devices for individuals within healthcare

• Understand current legislation, national guidelines, policies, protocols and good practice related to manufacture of medical devices
• Prepare to carry out the manufacturing of equipment or medical devices
• Carry out the manufacturing of equipment or medical devices
• Monitor operations and conditions
• Test and adjust the finished equipment or medical device

Provide support for individuals with communication and interaction difficulties

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with communication and interaction difficulties
• Understand normal and impaired communication
• Understand methods of interacting with individuals with communication difficulties
• Be able to support individuals with communication and interaction difficulties to carry out learning tasks and activities
• Be able to support individuals with communication and interaction difficulties to communicate with others

Monitor individuals’ progress in relation to managing their body weight and nutrition

• Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Be able to monitor individuals’ progress in managing their body weight
• Be able to support individuals in re-establishing goals for further progress

Assist in implementing treatment programmes for individuals with severely reduced movement/mobility

• Understand current legislation, national guidelines, policies, protocols and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility
• Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility
• Understand treatment programmes for individuals with severely reduced movement/mobility
• Be able to implement treatment programmes for individuals with severely reduced movement/mobility

Assist in the delivery of perioperative care and support to individuals

• Understand the potential effects of the perioperative environment and procedures on individuals undergoing perioperative care
• Be able to support individuals in a perioperative environment according to their care plan
• Be able to monitor individuals in a perioperative environment according to the requirements of their care plans

Examine the feet of individuals with diabetes

• Understand good practice in diabetic foot care
• Understand the factors affecting foot health in individuals with diabetes
• Be able to prepare to conduct an examination on the feet of individuals who have diabetes
• Be able to conduct an examination on the feet of an individual with diabetes
• Be able to report the outcome of foot examinations

Communicate with individuals about promoting their health and wellbeing while working as a Health Trainer

• Analyse concepts of health and wellbeing
• Understand factors influencing health and wellbeing
• Encourage individuals to address issues relating to their health and wellbeing
• Communicate appropriately with individuals

Understand How to Safeguard the Wellbeing of Children and Young People

• Understand the main legislation, guidelines, policies and procedures for safeguarding children and young people
• Understand the importance of working in partnership with other organisations to safeguard children and young people
• Understand the importance of ensuring children and young people’s safety and protection in the work setting
• Understand how to respond to evidence or concerns that a child or young person has been abused or harmed
• Understand how to respond to evidence or concerns that a child or young person has been bullied
• Understand how to work with children and young people to support their safety and wellbeing
• Understand the importance of e-safety for children and young people

Support Children and Young People’s Health and Safety

• Understand how to plan and provide environments and services that support children and young people’s health and safety
• Be able to recognise and manage risks to health, safety and security in a work setting or off-site visits
• Understand how to support children and young people to assess and manage risk for themselves
• Understand appropriate responses to accidents, incidents, emergencies and illness in work settings and off-site visits

Develop Positive Relationship with Children, Young People and Others Involved in Their Care

• Be able to develop positive relationships with children and young people
• Be able to build positive relationships with people involved in the care of children and young people

Working Together for the Benefit of Children and Young People

• Understand integrated and multi-agency working
• Be able to communicate with others for professional purposes
• Be able to support organisational processes and procedures for recording, storing and sharing information

Understand How to Support Positive Outcomes for Children and Young People

• Understand how the social, economic and cultural environment can impact on the outcomes and life chances of children and young people
• Understand how practitioners can make a positive difference in outcomes for children and young people
• Understand the possible impact of disability, special requirements (additional needs) and attitudes on positive outcomes for children and young people
• Understand the importance of equality, diversity and inclusion in promoting positive outcomes for children and young people

Assessment and planning with children and young people

• Understand how to place children and young people at the centre of assessment and planning
• Be able to participate in assessment and planning for children and young people towards the achievement of positive outcomes
• Be able to work with children and young people to implement the plan for the achievement of positive outcomes
• Be able to work with children and young people to review and update plans

Promote the wellbeing and resilience of children and young people

• Understand the importance of promoting positive wellbeing and resilience of children and young people
• Understand how to support the development of children and young people’s social and emotional identity and self-esteem in line with their age and level of understanding
• Be able to provide children and young people with a positive outlook on their lives
• Be able to respond to the health needs of children and young people

Professional practice in children and young people’s social care

• Understand the legislation and policy framework for working with children and young people in social care work settings
• Understand the professional responsibilities of working with children and young people
• Be able to meet professional responsibilities by reflecting on own performance and practice
• Be able to develop effective working relationships with professional colleagues
• Understand the implications of equalities legislation for working with children, young people and families
• Understand the value of diversity and the importance of equality and anti-discriminatory practice

Support individuals to prepare for and settle in to new home environments

• Understand factors affecting a move to a new home environment
• Be able to support individuals to prepare to move into new home environments
• Be able to support individuals to settle into new home environments
• Be able to support individuals to review the impact of new home environments

Promote positive behaviour

• Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support
• Understand the context and use of proactive and reactive strategies
• Be able to promote positive behaviour
• Be able to respond appropriately to incidents of challenging behaviour
• Be able to support individuals and others following an incident of challenging behaviour
• Be able to review and revise approaches to promoting positive behaviour

Support use of medication in social care settings

• Understand the legislative framework for the use of medication in social care settings
• Know about common types of medication and their use
• Understand roles and responsibilities in the use of medication in social care settings
• Understand techniques for administering medication
• Be able to receive, store and dispose of medication supplies safely
• Know how to promote the rights of the individual when managing medication
• Be able to support use of medication
• Be able to record and report on use of medication

Provide information and advice to children and young people

• Understand the role of practitioners in providing information and advice to children and young people
• Be able to establish and address the information and advice needs of children and young people
• Be able to provide children and young people with appropriate information and advice to enable them to make informed choices

Support young people to move towards independence and manage their lives

• Understand the way that young people move from dependence to independence
• Be able to prepare young people for the practical challenges of independence
• Be able to prepare young people for the emotional challenges of independence
• Be able to prepare young people to assess personal risks and protect themselves

Work with children and young people in a residential care setting

• Understand the legal, policy, rights and theoretical framework for residential care for children and young people
• Understand own role and professional responsibilities in a residential care setting
• Be able to work with children and young people through the day-to-day activities involved in sharing a living space
• Be able to work with children and young people in a residential setting
• Be able to safeguard children and young people in a residential care setting

Support positive practice with children and young people with speech, language and communication needs

• Understand the concept of positive practice when working with children and young people with speech, language and communication needs
• Know how to work alongside speech, language and communication specialists to use appropriate strategies and targets to support children and young people
• Be able to place children and young people at the centre of professional practice when working with children and young people with speech, language and communication needs
• Understand how to work with others to support the social, emotional and cognitive needs of children and young people

Support children or young people in their own home

• Understand roles and responsibilities in relation to supporting children or young people in their own home
• Be able to build positive relationships with children or young people and their carers when working in their home
• Be able to provide support for children or young people to engage in activities that meet their needs and preferences

Support positive attachments for children and young people

• Understand the importance of positive attachment for the wellbeing of children and young people
• Understand how resilience can reduce vulnerability of children and young people to separation and loss
• Be able to promote positive attachments for children or young people
• Be able to develop own practice in supporting positive attachments for children or young people

Support individuals with autistic spectrum conditions

• Understand legislative frameworks that relate to individuals with autistic spectrum conditions
• Understand the main characteristics of autistic spectrum conditions
• Be able to support individuals with autistic spectrum conditions
• Be able to support individuals with autistic spectrum conditions with verbal and non-verbal communication
• Be able to support individuals with transitions and change

Prepare, load and operate decontamination equipment

• Be able to apply the standard procedures for preparing, loading and operating decontamination equipment
• Be able to apply the correct process to be used for the items to be decontaminated
• Be able to follow the manufacturers and organisational guidelines when cleaning equipment and instruments

Prepare re-useable medical devices for sterilisation

• Be able to prepare the decontaminated equipment in the clean room
• Be able to identify standard precautions for infection prevention
• Be able to pack medical devices for sterilisation

Carry out sterilisation and product release of re-useable medical devices

• Be able to handle medical devices in accordance with organisational policies
• Be able to demonstrate loading and unloading into the steriliser
• Understand the importance of following product release protocols

Understand how to monitor the decontamination process

• Understand how to monitor the decontamination process
• Understand the requirements and responsibilities for the decontamination process of medical devices

Monitor and solve customer service problems

• Solve immediate customer service problems
• Identify repeated customer service problems and options for solving them
• Take action to avoid the repetition of customer service problems
• Understand how to monitor and solve customer service problems

Plan, allocate and monitor work of a team

• Be able to plan work for a team
• Be able to allocate work across a team
• Be able to manage team members to achieve team objectives
• Be able to monitor and evaluate the performance of team members
• Be able to improve the performance of a team

Understand Stroke Care Management

• Understand how to support individuals to manage stroke according to legislation, policy and guidance
• Understand specific communication factors affecting individuals following a stroke
• Understand changing physical needs of individuals affected by stroke
• Understand the impact of the effects of stroke on daily living
• Understand the associated complications for an individual with stroke
• Understand the importance of adopting a person centred approach in stroke care management

Conduct hearing assessments

• Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Know the anatomy and physiology of the ear related to hearing
• Understand how to maintain equipment required to assess individuals’ hearing
• Be able to prepare to conduct hearing assessments
• Be able to conduct hearing assessments
• Be able to record and report the results of hearing assessments

Conduct External Ear Examinations

• Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Know the anatomy of the ear as related to conducting ear examinations
• Understand reasons for conducting an examination of the external ear
• Be able to prepare to conduct external ear examinations
• Be able to conduct external ear examinations
• Be able to record and report results from external ear examinations

Carry out intravenous infusion

• Understand current legislation, national guidelines, policies, protocols and good practice for performing intravenous cannulation
• Understand the purpose and functions of intravenous infusion
• Be able to prepare to carry out intravenous infusion
• Be able to carry out intravenous infusion
• Be able to monitor and report on the intravenous infusion

Carry out blood collection from fixed or central lines

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the procedures involved in the collection of arterial blood
• Be able to prepare to carry out blood collection
• Be able to carry out blood collection procedures
• Be able to record, report and forward on blood samples
• Be able to monitor and report on blood collection

Diabetes Awareness

• Understand diabetes and the associated implications
• Know the most common types of diabetes and their causes
• Understand how to implement a person-centred approach when supporting individuals with diabetes
• Understand the nutritional needs of individuals with diabetes
• Understand factors relating to an individual’s experience of diabetes
• Understand the importance of monitoring diabetes
• Understand the links between diabetes and other conditions

Introduction to the role and responsibilities of a Health Trainer

• Understand the role of a Health Trainer
• Understand legislation and policies related to the role of the Health Trainer
• Collect accurate information on clients
• Manage and organise own time effectively
• Improve own competence, knowledge and skills

Establishing and developing relationships with communities while working as a Health Trainer

• Make contact with communities, organisations and groups
• Collect accurate information on communities, organisations and groups
• Develop working relationships with communities

Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health Trainer

• Encourage individuals to assess their behaviour
• Establish one-to-one relationships with clients
• Develop Personal Health Plans for individuals
• Support individuals to achieve their plan
• Support individuals to establish and maintain change
• Keep records of work in line with organisational procedures

Clinical Imaging Support Worker: Anatomy and Terminology

• Know how human anatomy is used in clinical imaging
• Know terminology used in clinical imaging settings

Prepare, load and operate decontamination equipment

• Be able to apply the standard procedures for preparing, loading and operating decontamination equipment
• Be able to apply the correct process to be used for the items to be decontaminated
• Be able to follow the manufacturers and organisational guidelines when cleaning equipment and instruments

Prepare re-useable medical devices for sterilisation

• Be able to prepare the decontaminated equipment in the clean room
• Be able to identify standard precautions for infection prevention
• Be able to pack medical devices for sterilisation

Carry out sterilisation and product release of re-useable medical devices

• Be able to handle medical devices in accordance with organisational policies
• Be able to demonstrate loading and unloading into the steriliser
• Understand the importance of following product release protocols

Understand how to monitor the decontamination process

• Understand how to monitor the decontamination process
• Understand the requirements and responsibilities for the decontamination process of medical devices

Monitor and solve customer service problems

• Solve immediate customer service problems
• Identify repeated customer service problems and options for solving them
• Take action to avoid the repetition of customer service problems
• Understand how to monitor and solve customer service problems

Plan, allocate and monitor work of a team

• Be able to plan work for a team
• Be able to allocate work across a team
• Be able to manage team members to achieve team objectives
• Be able to monitor and evaluate the performance of team members
• Be able to improve the performance of a team

Understand Stroke Care Management

• Understand how to support individuals to manage stroke according to legislation, policy and guidance
• Understand specific communication factors affecting individuals following a stroke
• Understand changing physical needs of individuals affected by stroke
• Understand the impact of the effects of stroke on daily living
• Understand the associated complications for an individual with stroke
• Understand the importance of adopting a person centred approach in stroke care management

Conduct hearing assessments

• Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Know the anatomy and physiology of the ear related to hearing
• Understand how to maintain equipment required to assess individuals’ hearing
• Be able to prepare to conduct hearing assessments
• Be able to conduct hearing assessments
• Be able to record and report the results of hearing assessments

Conduct External Ear Examinations

• Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Know the anatomy of the ear as related to conducting ear examinations
• Understand reasons for conducting an examination of the external ear
• Be able to prepare to conduct external ear examinations
• Be able to conduct external ear examinations
• Be able to record and report results from external ear examinations

Carry out intravenous infusion

• Understand current legislation, national guidelines, policies, protocols and good practice for performing intravenous cannulation
• Understand the purpose and functions of intravenous infusion
• Be able to prepare to carry out intravenous infusion
• Be able to carry out intravenous infusion
• Be able to monitor and report on the intravenous infusion

Carry out blood collection from fixed or central lines

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the procedures involved in the collection of arterial blood
• Be able to prepare to carry out blood collection
• Be able to carry out blood collection procedures
• Be able to record, report and forward on blood samples
• Be able to monitor and report on blood collection

Diabetes Awareness

• Understand diabetes and the associated implications
• Know the most common types of diabetes and their causes
• Understand how to implement a person-centred approach when supporting individuals with diabetes
• Understand the nutritional needs of individuals with diabetes
• Understand factors relating to an individual’s experience of diabetes
• Understand the importance of monitoring diabetes
• Understand the links between diabetes and other conditions

Introduction to the role and responsibilities of a Health Trainer

• Understand the role of a Health Trainer
• Understand legislation and policies related to the role of the Health Trainer
• Collect accurate information on clients
• Manage and organise own time effectively
• Improve own competence, knowledge and skills

Establishing and developing relationships with communities while working as a Health Trainer

• Make contact with communities, organisations and groups
• Collect accurate information on communities, organisations and groups
• Develop working relationships with communities

Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health Trainer

• Encourage individuals to assess their behaviour
• Establish one-to-one relationships with clients
• Develop Personal Health Plans for individuals
• Support individuals to achieve their plan
• Support individuals to establish and maintain change
• Keep records of work in line with organisational procedures

Clinical Imaging Support Worker: Anatomy and Terminology

• Know how human anatomy is used in clinical imaging
• Know terminology used in clinical imaging settings