ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is designed to provide learners with the essential knowledge and practical skills required to support individuals in healthcare and social care settings. It focuses on developing competence in assisting with daily living activities, promoting dignity and independence, and ensuring that care is delivered safely and effectively. Learners gain a strong foundation in communication, safeguarding, and person-centred approaches, preparing them to contribute meaningfully to the wellbeing of service users.

This qualification is assessed through workplace evidence, meaning learners demonstrate their skills in real care environments. Evidence may include observation records, reflective accounts, and examples of care plans or support activities. By emphasizing practical competence rather than traditional exams, the diploma ensures that learners are recognized for their ability to apply knowledge directly to the workplace, making them valuable members of healthcare and social care teams.

The diploma is particularly suitable for individuals working as care assistants, support workers, or healthcare aides who want to formalize their skills and progress in their careers. It provides a structured pathway for those already engaged in frontline care roles to gain recognition for the knowledge and abilities they apply daily. By achieving this qualification, learners demonstrate that they can meet nationally recognized standards of competence, which strengthens their credibility with employers and enhances their employability.At Level 2, the diploma validates occupational competence, confirming that learners can deliver safe, effective, and compassionate care in line with professional expectations.

Course Overview

Awarding Body

ProQual

Credits

12 credits

Study Mood

Online

Assessment

Assignments Based

Course Study Units

Sr#	Unit Title	Credit Value	GLH
1	Implement person centred approaches in health and social care	5	33
2	Principles of safeguarding and protection in health and social care	3	26
3	Assist in the administration of medication	4	25
4	Carry out personal hygiene for individuals unable to care for themselves	3	23
5	Support individuals with speech and language disorders to develop their communication skills	4	28
6	Perform the non-scrubbed circulating role for perioperative procedures	3	23
7	Minimise the risk of infection when transporting and storing healthcare waste	3	20
8	Assist in the issuing of prescribed items	3	15
9	Assist in the manufacture and assembly of medicinal products	7	20
10	Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products	10	40
11	Support individuals to carry out their own health care procedures	2	15
12	Provide support for therapy sessions	2	14
13	Contribute to the discharge of individuals to carers	2	14
14	Paediatric Emergency First Aid	1	10
15	Introduction to communication in health, social care or children’s and young people’s settings	3	23
16	Support individuals to meet personal care needs	2	16
17	Contribute to the safe use of medical devices in the perioperative environment	4	29
18	Causes and Spread of Infection	2	20
19	Prepare documentation, materials, components and other items for the preparation of aseptic products	6	10
20	Introduction to duty of care in health, social care or children’s and young people’s settings	1	9
21	Provide support for mobility	2	14
22	Assist others to plan presentations	2	16
23	Order Routine Pharmaceutical Stock	3	11
24	Dementia Awareness	2	17
25	Move and position individuals in accordance with their plan of care	4	26
26	Support individuals to manage continence	3	19
27	Handle information in health and social care settings	1	10
28	The role of the health and social care worker	2	14
29	Obtain and test specimens from individuals	2	12
30	Prepare individuals for healthcare activities	3	17
31	Assist in planning and evaluating learning activities	3	22
32	Assist the practitioner to carry out health care activities	2	13
33	Minimise the risk of infection during the removal of used linen	2	15
34	Inform an individual of discharge arrangements	2	13
35	Understand the context of supporting individuals with learning disabilities	4	35
36	Select and wear appropriate personal protective equipment for work in health care settings	2	15
37	Monitor and maintain the environment and resources during and after clinical / therapeutic activities	3	20
38	Prepare and dress for scrubbed clinical roles	4	28
39	Care for individuals with naso-gastric tubes	3	20
40	The principles of Infection Prevention and Contro	3	30
41	Assist with the provision of a pharmacy service to meet individuals’ needs	3	10
42	Contribute to the effectiveness of teams	3	5
43	Introduction to personal development in health, social care or children’s and young people’s settings	3	23
44	Support individuals who are distressed	3	21
45	Support individuals undergoing healthcare activities	3	22
46	Prepare equipment for intraoperative cell salvage blood processing	4	26
47	Assist in receiving, handling and dispatching clinical specimens	2	17
48	Assist in the sale of medicines and products	8	50
49	Receive Pharmaceutical Stock	3	9
50	Prepare aseptic products	10	40
51	Prepare and apply dressings and drains to individuals in the perioperative environment	2	18
52	Planning and Monitoring Work	2	8
53	Cleaning, Decontamination and Waste Management	2	20
54	Ensure your own Actions Reduce risks to Health and Safety	2	8
55	Introduction to equality and inclusion in health, social care or children’s and young people’s settings	2	20
56	Provide agreed support for foot care	3	23
57	Contribute to health and safety in health and social care	4	33
58	Support independence in the tasks of daily living	5	33
59	Prepare equipment for intraoperative cell salvage blood collection	2	17
60	Maintaining quality standards in the health sector	1	8
61	Emergency First Aid Skills	1	10
62	Assemble prescribed items	3	15
63	Support participation in learning and development activities	3	23
64	Provide support for sleep	2	13
65	Remove wound closure materials	3	24
66	Support individuals to eat and drink	2	15
67	Undertake agreed pressure area care	4	30
68	Meet food safety requirements when providing food and drink for individuals	2	15
69	Understand loss and grief in end of life care	3	22
70	Understand how to work in end of life care	3	28

Level 3 Units

Sr#	Unit Title	Credit Value	GLH
1	Work with babies and young children to promote their development and learning	6	45
2	Engage in personal development in health, social care or children’s and young people’s settings	3	10
3	Support individuals with multiple conditions and/or disabilities	4	31
4	Support individuals who are bereaved	4	30
5	Prepare for and carry out extended feeding techniques	4	27
6	Provide support to continue recommended therapies	3	20
7	Insert and secure nasogastric tubes	4	30
8	Develop positive relationships with children and young people	4	30
9	Provide advice and information to enable parents to promote the health and well-being of their newborn babies	3	22
10	Facilitate and monitor housing and accommodation services to support individuals with mental health needs	5	32
11	Collaborate in the assessment of environmental and social support in the community	4	23
12	Influencing Others at Work	1	6
13	Care for the physical and nutritional needs of babies and young children	6	45
14	Support families who have a child with a disability	3	23
15	Support individuals to manage their finances	3	20
16	Obtain venous blood samples	3	24
17	Implement therapeutic group activities	4	25
18	Collate and communicate health information to individuals	3	20
19	Provide information and advice to individuals on eating to maintain optimum nutritional status	5	38
20	Assist in the implementation of programmes to increase mobility, movement and functional independence	4	28
21	Receive and handle clinical specimens within the sterile field	4	30
22	Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery	5	38
23	Make recommendations for the use of physical resources in a health setting	5	33
24	Maintaining quality standards in the health sector	2	13
25	Understand Models of Disability	3	26
26	Support individuals to access and use services and facilities	4	25
27	Promote and implement health and safety in health and social care	6	43
28	Support young people with a disability to make the transition into adulthood	5	40
29	Understand mental well-being and mental health promotion	3	14
30	Carry out vision screening	4	27
31	Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services	5	35
32	Implement hydrotherapy programmes for individuals and groups	5	35
33	Deliver exercise sessions to improve individuals’ health and wellbeing	5	32
34	Provide support to the surgical team when preparing individuals for operative and invasive procedures	4	32
35	Facilitate person centred assessment, planning, implementation and review	6	45
36	Work in partnership with families to support individuals	4	27
37	Support individuals to develop and run support groups	3	24
38	Monitor own work practice in health, social care or children’s and young people’s settings	3	20
39	Perform first line calibration on clinical equipment to ensure it is fit for use	3	20
40	Monitor and review individuals progress in relation to maintaining optimum nutritional status	3	26
41	Give presentations to groups	4	26
42	Support individuals in undertaking their chosen activities	4	24
43	Control the use of physical resources in a health setting	3	25
44	Support children and young people experiencing transitions	3	28
45	Promote communication in health, social care or children’s and young people’s settings	3	10
46	Contribute to the prevention of aggressive and abusive behaviour of people	4	26
47	Service improvement in the health sector	3	20
48	Understand the process and experience of dementia	3	22
49	Understand Physical Disability	3	22
50	Support individuals with a learning disability to access healthcare	3	25
51	Undertake urethral catheterisation processes	4	28
52	Promote good practice in handling information in health and social care settings	2	16
53	Understand mental health problems	3	14
54	Perform routine Electrocardiograph ECG Procedures	4	30
55	Undertake treatments and dressings of lesions and wounds	4	25
56	Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs	6	37
57	Administer oral nutritional products to individuals	5	35
58	Promote effective communication with individuals with sensory loss	4	30
59	Work with other professionals and agencies to support individuals with physical disability	3	23
60	Support individuals to access housing and accommodation services	4	24
61	Identify information requirements in a health context	4	30
62	Prepare and reproduce permanent radiographic images	4	23
63	Develop and prepare speech and language therapy resources for alternative and augmentative communication AAC use	4	25
64	Carry out wound drainage care	4	32
65	Prepare and provide surgical instrumentation and supplementary items for the surgical team	6	43
66	Care for a newly born baby when the mother is unable to do so	4	32
67	Understand Child and Young Person Development	4	30
68	Provide support to maintain and develop skills for everyday life	4	28
69	Facilitate learning and development activities to meet individual needs and preferences	5	35
70	Enable individuals with behavioural difficulties to develop strategies to change their behaviour	8	41
71	Reprocess endoscopy equipment	4	30
72	Support individuals with cognition and learning difficulties	5	34
73	Assist in testing individuals’ abilities prior to planning physical activities	5	38
74	Support individuals to manage dysphagia	5	35
75	Provide advice on foot care for individuals with diabetes	3	23
76	Transport, transfer and position individuals and equipment within the perioperative environment	5	32
77	Understand Sensory Loss	3	21
78	Support families who are affected by Acquired Brain Injury	3	30
79	Support individuals during a period of change	4	29
80	Perform intravenous cannulation	4	34
81	Care for individuals with urethral catheters	4	30
82	Conduct routine maintenance on clinical equipment	4	30
83	Assist and support individuals to use alternative and augmentative communication systems _AAC	5	35
84	Measure and record individuals’ body fluid balance in a perioperative environment	4	23
85	Support parents/carers to interact with and care for their newborn baby	4	30
86	Deliver training through demonstration and instruction	3	21
87	Principles for implementing duty of care in health, social care or children’s and young people’s settings	1	5
88	Promote Child and Young Person Development	3	25
89	Develop and sustain effective working relationships with staff in other agencies	4	24
90	Undertake physiological measurements	3	23
91	Undertake stoma care	4	30
92	Assure the effective functioning of radiographic image processing equipment	4	25
93	Operate equipment for intraoperative cell salvage blood collection	5	40
94	Advise and inform individuals on managing their condition	5	31
95	Assist others to monitor individuals’ progress in managing dysphagia	5	38
96	Support carers to meet the care needs of individuals	5	30
97	Maintain pharmaceutical stock	3	4
98	Anatomy and Physiology for Maternity Support Workers	2	20
99	Receive prescriptions from individuals	3	15
100	Understand how to support individuals with autistic spectrum conditions	3	28
101	Support Individuals with Specific Communication Needs	5	35
102	Obtain and test capillary blood samples	4	30
103	Support individuals at the end of life	7	53
104	Contribute to effective multidisciplinary team working	3	20
105	Analyse and present health related data and information	4	30
106	Remove wound drains	4	27
107	Develop activities and materials to enable individuals to reach specific communication goals	5	38
108	Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process	5	39
109	Support parents/carers and those in a parental role to care for babies during their first year	5	36
110	Obtain a client history	3	22
111	Manage the availability of physical resources to meet service delivery needs in a health setting	5	33
112	Administer medication to individuals, and monitor the effects	5	30
113	Assist in the Issuing of Pharmaceutical Stock	4	5
114	Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check	4	11
115	Promote equality and inclusion in health, social care or children’s and young people’s settings	2	8
116	Understand the impact of Acquired Brain Injury on individuals	3	28
117	Support individuals to live at home	4	25
118	Promote person centred approaches in health and social care	6	41
119	Undertake tissue viability risk assessments	3	26
120	Interact with and support individuals using telecommunications	5	36
121	Manufacture equipment or medical devices for individuals within healthcare	4	30
122	Provide support for individuals with communication and interaction difficulties	5	39
123	Monitor individuals’ progress in relation to managing their body weight and nutrition	3	26
124	Assist in implementing treatment programmes for individuals with severely reduced movement/mobility	5	29
125	Assist in the delivery of perioperative care and support to individuals	4	31

Level 4 Units

Sr#	Unit Title	Credit Value	GLH
1	Support disabled children and young people and those with specific requirements	6	45
2	Enable children and young people to understand their health and well-being	5	38
3	Develop and agree individualised care plans for babies and families	5	38

Entry Requirements

Minimum age: Minimum age of 18 years.
Educational background: No formal academic qualifications are required
Language proficiency: Proficiency in English language for reading, writing, and communication.
Work experience: While not mandatory, learners currently working or volunteering in healthcare or social care settings will find it easier to gather workplace evidence for assessment.

Who Can Enroll

This qualification is designed for individuals who want to build a career in healthcare and social care support.

Care assistants working in residential or nursing homes.
Support workers assisting individuals with daily living needs.
Healthcare aides supporting nurses and medical staff.
Community care workers providing home-based support.
New entrants to the care sector seeking foundational skills.
Volunteers or part-time workers wanting formal recognition of their abilities.

Course Learning Outcomes

Implement Person-Centred Approaches in Health and Social Care

Understand person-centred approaches for care and support
Be able to work in a person-centred way
Be able to establish consent when providing care or support
Be able to encourage active participation
Be able to support the individual’s right to make choices
Be able to promote individuals’ well-being

Principles of Safeguarding and Protection in Health and Social Care

Know how to recognise signs of abuse
Know how to respond to suspected or alleged abuse
Understand the national and local context of safeguarding and protection from abuse
Understand ways to reduce the likelihood of abuse
Know how to recognise and report unsafe practices

Assist in the Administration of Medication

Know the current legislation, guidelines and policies relevant to the administration of medication
Understand own role in assisting in the administration of medication
Understand the requirements and procedures for assisting in the administration of medication
Understand the requirements and procedures for ensuring patient safety
Be able to prepare for the administration of medication
Be able to assist in the administration of medication
Be able to contribute to the management of medications and administration records

Carry Out Personal Hygiene for Individuals Unable to Care for Themselves

Know about safety measures specific to undertaking personal hygiene for individuals
Know the anatomy and physiology of the skin, nose, mouth, eyes and ears
Be able to prepare to undertake personal hygiene activities for individuals
Be able to undertake personal hygiene activities for individuals
Be able to record and report the outcome of the activity

Support Individuals with Speech and Language Disorders to Develop Communication Skills

Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders
Know the factors affecting individual’s ability to communicate
Understand how therapeutic programmes and activities are used to support and enhance communication
Be able to prepare to support individuals during agreed therapeutic activities
Be able to support the implementation of agreed therapeutic programmes and activities

Perform the Non-Scrubbed Circulating Role for Perioperative Procedures

Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice
Know how medical devices are used for surgical interventions
Be able to work with medical devices and equipment for clinical procedures in accordance with requirements

Minimise the Risk of Infection when Transporting and Storing Healthcare Waste

Understand national and local policy and protocol relating to minimising the risk of spreading infection
Know how to transport and store waste containers in line with national and local policy and protocol
Be able to handle and transport waste containers safely
Be able to store healthcare waste in line with local policy and protocol
Be able to minimise the risk of infection after transporting and storing healthcare waste

Assist in the Issuing of Prescribed Items

Be able to confirm the identity of the individual
Be able to identify whether the individual is taking other medication
Be able to issue prescribed items
Be able to operate within the limitations of the job role at all times
Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards

Assist in the Manufacture and Assembly of Medicinal Products

Prepare the environment, equipment, ingredients and self prior to assembly or manufacture
Assist with the preparation and processing of medicinal products
Complete the assembly and manufacturing process of medicinal products
Operate within the limitations of the job role
Comply with standard operating procedures, health and safety and environmental monitoring policies

Assist in the Preparation of Documentation, Materials and Other Items for Manufacture and Assembly of Medicinal Products

Follow health and safety procedures in the workplace
Assist in the preparation of the work area
Assist in the preparation and completion of documentation and labels for the product
Select and prepare raw materials for the preparation of the product
Work within the limitations of the job role

Support Individuals to Carry Out Their Own Health Care Procedures

Understand health care procedures likely to be undertaken by individuals
Be able to support individuals to prepare to carry out their own health care procedures
Be able to support individuals to carry out health care procedures
Be able to monitor health care procedures undertaken by individuals

Provide Support for Therapy Sessions

Understand the benefits of therapy sessions
Be able to prepare for therapy sessions
Be able to provide support in therapy sessions
Be able to observe and record therapy sessions
Be able to contribute to the review of therapy sessions

Contribute to the Discharge of Individuals to Carers

Understand the procedures for discharging individuals to a carer
Be able to prepare individuals for discharge
Be able to contribute to the discharge of individuals to carers

Paediatric Emergency First Aid

Understand the role of the paediatric first aider
Be able to assess an emergency situation and act safely and effectively
Be able to provide first aid for an infant and a child who is unresponsive and breathing normally
Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally
Be able to provide first aid for an infant and a child who has a foreign body airway obstruction
Be able to provide first aid to an infant and a child who is wounded and bleeding
Know how to provide first aid to an infant and a child who is suffering from shock

Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why communication is important in the work setting
Be able to meet the communication and language needs, wishes and preferences of individuals
Be able to reduce barriers to communication
Be able to apply principles and practices relating to confidentiality at work

Support Individuals to Meet Personal Care Needs

Be able to work with individuals to identify their needs and preferences in relation to personal care
Be able to provide support for personal care safely
Be able to support individuals to use the toilet
Be able to support individuals to maintain personal hygiene
Be able to support individuals to manage their personal appearance
Be able to monitor and report on support for personal care

Contribute to the Safe Use of Medical Devices in the Perioperative Environment

Understand the importance of following health and safety requirements when using medical devices
Be able to check and handle medical devices in the perioperative environment according to health and safety procedures
Be able to check the integrity of instrument trays
Be able to dispose of used items and equipment safely

Causes and Spread of Infection

Understand the causes of infection
Understand the transmission of infection

Prepare Documentation, Materials, Components and Other Items for the Preparation of Aseptic Products

Prepare, monitor and maintain suitable working environments
Complete documentation accurately
Prepare starting materials for the preparation of aseptic products
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Operate within the limitations of the job role

Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

Understand the implications of duty of care
Understand support available for addressing dilemmas that may arise about duty of care
Know how to respond to complaints

Provide Support for Mobility

Understand the importance of mobility
Be able to prepare for mobility activities
Be able to support individuals to keep mobile
Be able to observe, record and report on activities to support mobility

Assist Others to Plan Presentations

Understand techniques and resources involved in planning presentations
Be able to assist others to plan presentations

Order Routine Pharmaceutical Stock

Be able to accurately order stock
Be able to process orders
be able to complete the ordering process
Comply with current legislation, policy, good practice, organisational and professional codes of
practice and ethical standards
Operate within the limitations of the job role

Dementia Awareness

Understand what dementia
Understand key features of the theoretical models of dementia
Know the most common types of dementia and their causes
Understand factors relating to an individual’s experience of dementia

Move and Position Individuals in Accordance with Their Plan of Care

Understand anatomy and physiology in relation to moving and positioning individuals
Be able to minimise risk before moving and positioning individuals
Be able to prepare individuals before moving and positioning
Be able to move and position an individual
Know when to seek advice from and/or involve others when moving and positioning an individual

Support Individuals to Manage Continence

Understand factors that affect the management of continence
Be able to support individuals to manage their own continence
Be able to support the use of equipment to manage continence
Be able to support continence safely
Be able to monitor and report on support for managing continence

Handle Information in Health and Social Care Settings

Understand the need for secure handling of information in health and social care settings
Know how to access support for handling information
Be able to handle information in accordance with agreed ways of working

The Role of the Health and Social Care Worker

Understand working relationships in health and social care
Be able to work in ways that are agreed with the employer
Be able to work in partnership with others

Obtain and Test Specimens from Individuals

Understand the processes involved in obtaining and testing specimens
Be able to prepare to obtain specimens
Be able to obtain specimens
Be able to test specimens
Be able to report on the outcomes of specimen tests
Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens

Prepare Individuals for Healthcare Activities

Understand current legislation, policy and good practice related to preparation for healthcare activities
Be able to prepare individuals for healthcare activities
Be able to record and report healthcare activities

Assist in Planning and Evaluating Learning Activities

Know about legislation, guidelines, policies, protocols and good practice informing learning activities
Understand adult learning styles
Understand roles and responsibilities in planning, implementing and evaluating learning activities
Be able to assist in planning learning activities
Be able to evaluate learning activities

Assist the Practitioner to Carry Out Healthcare Activities

Know about legislation, guidelines, policies, protocols and good practice when assisting practitioners
Be able to assist the practitioner in carrying out healthcare activities

Minimise the Risk of Infection During the Removal of Used Linen

Understand guidelines for infection prevention and control
Know how to remove linen for collection and disposal safely
Be able to prepare to remove used linen in a safe way
Be able to remove used linen while reducing infection risk
Be able to minimise infection risk after removing used linen

Inform an Individual of Discharge Arrangements

Understand discharge and post-discharge information needs
Be able to inform individuals of discharge arrangements

Understand the Context of Supporting Individuals with Learning Disabilities

Understand legislation and policies supporting rights and inclusion
Understand the nature and characteristics of learning disability
Understand the historical context of learning disability
Understand principles of advocacy, empowerment and active participation
Understand how views and attitudes impact individuals and families
Know how to promote communication with individuals with learning disabilities

Select and Wear Appropriate Personal Protective Equipment (PPE)

Understand legislation, local policy and protocol for PPE
Be able to select and use PPE in healthcare settings

Monitor and Maintain the Environment and Resources During and After Clinical/Therapeutic Activities

Know procedures for monitoring and maintaining environment and resources
Be able to operate equipment
Be able to monitor and maintain environment and resources
Be able to clean resources in own work area

Prepare and Dress for Scrubbed Clinical Roles

Understand safe procedures for scrubbed clinical roles
Know how to work within own competence
Understand how to dress for scrubbed clinical roles
Be able to work within scrubbed clinical roles

Care for Individuals with Naso-Gastric Tubes

Understand care requirements in line with legislation and guidelines
Know anatomy and physiology of the upper gastrointestinal system
Be able to prepare for naso-gastric procedures
Be able to support individuals undergoing naso-gastric procedures

The Principles of Infection Prevention and Control

Understand roles and responsibilities in infection prevention
Understand legislation and policies
Understand systems and procedures
Understand importance of risk assessment
Understand importance of PPE
Understand importance of personal hygiene

Assist with the Provision of a Pharmacy Service

Identify individual’s needs
Provide information to meet requirements
Resolve issues and concerns
Comply with organisational procedures
Work within job role limitations

Contribute to the Effectiveness of Teams

Explain importance of own role in team performance
Use feedback to improve performance
Manage time and commitments effectively
Establish effective working relationships
Comply with legislation

Introduction to Personal Development in Health, Social Care or Children’s and Young People’s Settings

Understand competence requirements in own role
Be able to reflect on work activities
Be able to agree a personal development plan
Be able to develop own knowledge, skills and understanding

Support Individuals Who Are Distressed

Understand causes and effects of distress
Be able to prepare to support individuals
Be able to support individuals through distress
Be able to support individuals to reduce distress
Be able to record and report on distress

Support Individuals Undergoing Healthcare Activities

Understand healthcare activities
Be able to prepare individuals
Be able to support individuals during healthcare activities
Be able to support individuals following healthcare activities

Prepare Equipment for Intraoperative Cell Salvage Blood Processing

Understand legislation, guidelines, policies and good practice
Understand blood transfusion issues
Understand rationale for intraoperative cell salvage
Understand decision-making process for salvage
Understand rationale for swab washing
Understand role and function of equipment
Be able to prepare equipment

Assist in Receiving, Handling and Dispatching Clinical Specimens

Understand health and safety measures
Understand reasons for different containers and transport media
Be able to assist in receiving, handling, labelling and dispatching specimens

Assist in the Sale of Medicines and Products

Be able to identify customer needs
Be able to refer customers to appropriate authority
Understand when OTC sales cannot be completed
Be able to sell medicines or products
Know local policy, legislation and good practice

Prepare Aseptic Products

Monitor working environment
Prepare and maintain suitable environments
Prepare aseptic products
Comply with legislation, policy and codes of practice
Operate within job role limitations

Prepare and Apply Dressings and Drains in the Perioperative Environment

Understand health and safety measures for wound care
Understand use of medical devices in dressings and drains
Be able to select and prepare dressings and drains
Be able to apply dressings and attach drains

Planning and Monitoring Work

Understand organisational policies, procedures and priorities
Understand how to plan and allocate work
Understand how to monitor team work

Cleaning, Decontamination and Waste Management

Understand how to maintain a clean environment to prevent the spread of infection
Understand the principles and steps of the decontamination process
Understand the importance of good waste management practice in the prevention of infection

Ensure Your Own Actions Reduce Risks to Health and Safety

Be able to identify hazards in the workplace
Be able to act upon hazards in the workplace
Be able to reduce risks to health and safety in the workplace

Introduction to Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings

Understand the importance of equality and inclusion
Be able to work in an inclusive way
Know how to access information, advice and support about diversity, equality and inclusion

Provide Agreed Support for Foot Care

Understand the signs and causes of foot and toe-nail abnormalities
Be able to prepare to provide support for assessed foot care needs
Be able to promote the individual’s engagement in their own foot care
Be able to provide foot care safely
Be able to record and report on foot care

Contribute to Health and Safety in Health and Social Care

Understand own responsibilities and those of others relating to health and safety
Understand the use of risk assessments in relation to health and safety
Understand procedures for responding to accidents and sudden illness
Be able to reduce the spread of infection
Be able to move and handle equipment and objects safely
Know how to handle hazardous substances and materials
Understand how to promote fire safety in the work setting
Be able to implement security measures in the work setting
Know how to manage own stress

Support Independence in the Tasks of Daily Living

Understand principles for supporting independence in daily living tasks
Be able to establish what support is required
Be able to provide support for planning and preparing meals
Be able to provide support for buying and using household and personal items
Be able to provide support for keeping the home clean and secure
Be able to identify and respond to changes needed in support

Prepare Equipment for Intraoperative Cell Salvage Blood Collection

Know legislation, guidelines, policies and good practice related to equipment preparation
Understand transfusion issues related to intraoperative cell salvage
Understand the role and function of equipment used in blood collection
Be able to prepare equipment for intraoperative cell salvage blood collection

Maintaining Quality Standards in the Health Sector

Know how legislation, policies and procedures determine quality standards
Know the limits of own expertise and when to refer to others
Know how to use resources efficiently to support quality standards

Emergency First Aid Skills

Understand the role and responsibilities of an emergency first aider
Know how to assess an incident
Manage an unresponsive casualty who is breathing normally
Manage an unresponsive casualty who is not breathing normally
Recognise and assist a casualty who is choking
Manage a casualty who is wounded and bleeding
Manage a casualty who is in shock
Understand how to manage a casualty with a minor injury

Assemble Prescribed Items

Prepare to assemble prescribed items
Select the prescribed item
Label and package prescribed items
Complete the assembly process
Comply with legal and ethical requirements, SOPs, and guidelines

Support Participation in Learning and Development Activities

Understand factors to consider when supporting individuals in learning activities
Be able to support individuals to prepare for activities
Be able to contribute to preparing the environment and resources
Be able to support individuals to take part in activities
Be able to contribute to evaluation of activities

Provide Support for Sleep

Understand the importance of sleep
Be able to establish conditions suitable for sleep
Be able to assist an individual to sleep
Be able to monitor sleep
Know how to access information and advice about sleep difficulties

Remove Wound Closure Materials

Know anatomy and physiology of the skin and tissues
Understand wound healing and contamination
Understand rationale for approved procedures and techniques
Be able to prepare to remove wound closure materials
Be able to remove wound closure materials
Be able to record and report outcomes

Support Individuals to Eat and Drink

Be able to support individuals to make choices about food and drink
Be able to prepare to provide support
Be able to provide support for eating and drinking
Be able to clear away after meals
Be able to monitor eating and drinking and the support provided

Undertake Agreed Pressure Area Care

Understand anatomy and physiology of the skin in relation to pressure area care
Understand good practice in relation to own role
Be able to follow the agreed care plan
Understand use of materials, equipment and resources
Be able to prepare to undertake pressure area care
Be able to undertake pressure area care

Service Improvement in the Health Sector

Know how to evaluate services
Know how to pass on constructive ideas for improvement
Know how to make changes to own practice to improve service provision

Meet Food Safety Requirements When Providing Food and Drink

Understand importance of food safety measures
Be able to maintain hygiene when handling food and drink
Be able to meet safety requirements when preparing and serving food
Be able to meet safety requirements when clearing away food and drink
Be able to store food and drink safely
Know how to access advice or support about food safety

Understand Loss and Grief in End of Life Care

Know the process of loss and grief
Understand loss in the context of end of life care
Understand how to support people following bereavement
Understand how to manage own feelings of loss and grief

Understand How to Work in End of Life Care

Know different perspectives on death and dying
Understand aims, principles and policies of end of life care
Understand factors regarding communication in end of life care
Know how to access support services for individuals and others

Collection of Used Equipment

Be able to collect used equipment
Be able to implement infection prevention precautions
Be able to complete records according to organisational requirements

Sort Used Equipment and Dispose of Waste

Be able to handle returned reusable medical devices
Be able to dispose of waste safely
Be able to complete records including tracking and traceability

Stroke Awareness

Know what a stroke is
Know how to recognise stroke
Understand management of risk factors
Understand importance of emergency response and treatment
Understand management of stroke

Introductory Awareness of Sensory Loss

Understand factors impacting individuals with sensory loss and steps to overcome them
Understand importance of effective communication
Know main causes and conditions of sensory loss
Know how to recognise sight and/or hearing loss
Know how to report concerns about sensory loss

Assist in the Issuing of Pharmaceutical Stock

Be able to assemble stock for issue
Be able to issue stock
Be able to complete the issuing process
Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Be able to operate within the limitations of the job role

Work with Babies and Young Children to Promote Their Development and Learning

Understand the development and learning of babies and young children
Be able to promote the development and learning of babies and young children
Understand the attachment needs of babies and young children
Be able to engage with babies and young children and be sensitive to their needs
Be able to work in partnership with carers to promote learning and development

Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings

Understand what is required for competence in own work role
Be able to reflect on practice
Be able to evaluate own performance
Be able to agree a personal development plan
Be able to use learning opportunities and reflective practice to contribute to personal development

Support Individuals with Multiple Conditions and/or Disabilities

Understand the impact of multiple conditions and/or disabilities on individuals
Understand own role in supporting individuals with multiple conditions and/or disabilities
Understand the support available for individuals with multiple conditions and/or disabilities
Be able to assist individuals with multiple conditions and/or disabilities
Be able to evaluate the support provided to an individual to engage in activities

Support Individuals Who Are Bereaved

Understand the effects of bereavement on individuals
Understand principles for supporting individuals who are bereaved
Be able to support individuals to express their response to loss
Be able to support individuals who are bereaved
Understand the role of specialist agencies in supporting individuals who are bereaved
Be able to manage own feelings when providing support

Prepare for and Carry Out Extended Feeding Techniques

Understand anatomy and physiology in relation to extended feeding
Understand extended feeding techniques
Understand legislation and agreed ways of working when using extended feeding techniques
Be able to manage risks relating to extended feeding
Be able to prepare for extended feeding
Be able to carry out and complete extended feeding techniques
Be able to maintain records and report on extended feeding

Provide Support to Continue Recommended Therapies

Understand the importance of supporting individuals to continue recommended therapies
Be able to encourage individuals to complete activities recommended by therapists
Be able to support individuals to continue recommended therapy
Be able to observe, record and report on observations during therapy
Be able to contribute to evaluation and review of therapies

Insert and Secure Nasogastric Tubes

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand the purpose and functions of nasogastric tubes and procedures
Be able to prepare for insertion of a nasogastric tube
Be able to insert a nasogastric tube
Be able to provide aftercare following insertion

Develop Positive Relationships with Children and Young People

Understand legislation, guidelines, policies, protocols and good practice related to supporting parents/carers
Understand the need for developing positive relationships with children and young people
Be able to establish positive relationships with children and young people
Be able to provide information and advice to children and young people

Provide Advice and Information to Enable Parents to Promote the Health and Well-being of Newborn Babies

Understand legislation, guidelines, policies, protocols and good practice related to providing advice
Understand requirements for the health and well-being of newborn babies and parents/carers
Be able to provide advice and information to meet health and well-being needs

Facilitate and Monitor Housing and Accommodation Services for Individuals with Mental Health Needs

Understand legislation, guidelines, policies, protocols and good practice related to housing support
Understand the nature and operation of the housing sector for mental health needs
Be able to facilitate housing and accommodation services
Be able to monitor provision of housing and accommodation services
Be able to keep records relating to housing and accommodation

Collaborate in the Assessment of Environmental and Social Support in the Community

Understand legislation, guidelines, policies, protocols and good practice related to community support
Understand how to assess need for environmental and social support
Be able to carry out assessments collaboratively
Be able to plan changes with individuals and relevant others

Influencing Others at Work

Understand the value of networking

Care for the Physical and Nutritional Needs of Babies and Young Children

Be able to provide respectful physical care
Be able to provide routines that support health and development
Be able to provide opportunities for exercise and physical activity
Be able to provide safe and protective environments
Be able to provide for nutritional needs of babies under 18 months
Understand nutritional needs of young children from 18–36 months

Support Families Who Have a Child with a Disability

Understand the impact on families of having a child with a disability
Be able to support families with a child with a disability
Be able to support families to use informal networks and community resources
Be able to work in partnership with professionals and agencies

Support Individuals to Manage Their Finances

Know how to access information and advice about financial affairs
Be able to provide support for managing finances
Be able to contribute to applying for financial assistance
Be able to contribute to reviewing financial support

Obtain Venous Blood Samples

Understand legislation, policy and good practice related to venous blood samples
Understand anatomy and physiology relating to venous blood samples
Be able to prepare to obtain venous blood samples
Be able to obtain venous blood samples
Be able to prepare samples for transportation

Implement Therapeutic Group Activities

Understand principles of therapeutic group activities
Be able to plan and prepare for group activities
Be able to support individuals during group activities
Be able to contribute to evaluation of group activities

Collate and Communicate Health Information to Individuals

Understand legislation, guidelines, policies, protocols and good practice in health information
Be able to identify information to be collated and communicated
Be able to communicate health information

Provide Information and Advice on Eating to Maintain Optimum Nutritional Status

Know factors affecting nutritional status
Know how to advise individuals on maintaining optimal nutrition
Be able to obtain body measurements
Be able to provide information and advice on nutrition

Assist in the Implementation of Programmes to Increase Mobility, Movement and Functional Independence

Understand legislation, guidelines, policies, protocols and good practice related to mobility programmes
Understand health topics related to restoring movement and independence
Understand treatment programmes related to restoring independence
Be able to assist in implementing programmes
Be able to make records and provide information to practitioners

Receive and Handle Clinical Specimens Within the Sterile Field

Understand how to receive and handle clinical specimens within the sterile field in line with health and safety guidance
Be able to receive and handle clinical specimens within the sterile field

Prepare Anaesthetic Environment and Provide Support for Pre and Post-Operative Anaesthesia and Recovery

Understand health and safety measures specific to carrying out activities in the anaesthetic/recovery environment
Understand the parameters for clinical readings taken in the anaesthetic/recovery environment
Be able to prepare and maintain anaesthetic/recovery equipment for the reception of individuals
Be able to assist the registered practitioner in caring for individuals in the anaesthetic/recovery environment

Make Recommendations for the Use of Physical Resources in a Health Setting

Understand how to make recommendations for the use of physical resources in a health setting
Be able to gather and interpret information to inform expenditure proposals, in line with organisational plans and objectives
Be able to present proposals for expenditure for physical resources to stakeholders
Be able to negotiate proposals for expenditure for physical resources with stakeholders

Maintaining Quality Standards in the Health Sector

Understand how to provide a quality service within legislation, policies and procedures
Understand the importance of working with others to provide a quality service
Know how to monitor quality standards
Understand the importance of prioritising own workload to reduce risks to quality

Understand Models of Disability

Understand the difference between models of disability
Understand how the adoption of models of disability can shape an individual’s identity and experience
Understand how the adoption of models of disability can shape service delivery

Support Individuals to Access and Use Services and Facilities

Understand factors that influence individuals’ access to services and facilities
Be able to support individuals to select services and facilities
Be able to support individuals to access and use services and facilities
Be able to support individuals to review their access to and use of services and facilities

Carry Out Vision Screening

Understand current legislation, policy and good practice related to carrying out vision screening
Understand the factors related to vision screening
Be able to prepare to carry out vision screening
Be able to carry out vision screening
Be able to support individuals during and after the procedure

Promote and Implement Health and Safety in Health and Social Care

Understand own responsibilities, and the responsibilities of others, relating to health and safety
Be able to carry out own responsibilities for health and safety
Understand procedures for responding to accidents and sudden illness
Be able to reduce the spread of infection
Be able to move and handle equipment and other objects safely
Be able to handle hazardous substances and materials
Be able to promote fire safety in the work setting
Be able to implement security measures in the work setting
Know how to manage stress

Support Young People with a Disability to Make the Transition into Adulthood

Understand the steps and stages of moving from childhood into adulthood
Understand how having a disability may affect the process of transition
Know the options for supporting a young person with a disability through transition
Be able to support a young person with a disability through transition into adulthood
Be able to support a young person to reflect on the transition

Understand Mental Well-being and Mental Health Promotion

Understand different views on the nature of mental well-being and mental health and influencing factors across the lifespan
Know how to implement an effective strategy for promoting mental wellbeing and mental health with individuals and groups

Assist Professionals to Support Individuals from Diverse Linguistic and Cultural Backgrounds to Access Speech and Language Therapy

Understand legislation, guidelines, policies, protocols and good practice related to supporting individuals from diverse backgrounds
Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds
Understand how to provide speech and language therapy-related care and support
Know the types of information and materials required to support individuals from diverse backgrounds
Be able to assist professionals in providing support for individuals and significant others

Implement Hydrotherapy Programmes for Individuals and Groups

Understand legislation, guidelines, policies, protocols and good practice related to hydrotherapy programmes
Know musculoskeletal aspects of the body
Understand principles of hydrotherapy practice
Be able to implement hydrotherapy programmes
Be able to report to the practitioner on outcomes

Deliver Exercise Sessions to Improve Individuals’ Health and Wellbeing

Understand legislation, guidelines, policies, protocols and good practice related to exercise sessions
Understand the role of exercise and its physical effects
Understand principles and rationales for exercise programmes
Understand the use of exercise equipment
Be able to deliver exercise sessions

Provide Support to the Surgical Team When Preparing Individuals for Operative and Invasive Procedures

Understand how to prepare individuals for operative and invasive procedures in line with guidelines, policies, protocols and good practice
Understand factors to be considered in the choice of surgical instruments and supplementary items
Be able to support others to prepare individuals for operative and invasive procedures
Be able to select, handle and dispose of surgical instruments and supplementary items

Facilitate Person-Centred Assessment, Planning, Implementation and Review

Understand the principles of person-centred assessment and care planning
Be able to facilitate person-centred assessment
Be able to contribute to the planning of care or support
Be able to support the implementation of care plans
Be able to monitor care plans
Be able to facilitate a review of care plans and their implementation

Work in Partnership with Families to Support Individuals

Understand partnership working with families
Be able to establish and maintain positive relationships with families
Be able to plan shared approaches to care and support with families
Be able to work with families to access support in their role as carers
Be able to exchange and record information about partnership work with families
Be able to contribute to reviewing partnership work with families
Be able to provide feedback about support for families

Support Individuals to Develop and Run Support Groups

Understand the role of support groups
Be able to support individuals to assess the need for additional support groups
Be able to support individuals to develop their own support groups
Be able to support individuals to run support groups
Be able to support individuals to evaluate support groups

Monitor Own Work Practice in Health, Social Care or Children’s and Young People’s Settings

Understand the importance of monitoring work practices
Be able to prepare to carry out monitoring activities
Be able to carry out monitoring activities
Be able to respond to the outcomes of monitoring activities

Perform First Line Calibration on Clinical Equipment

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand procedures involved in equipment calibration
Be able to run tests on equipment
Be able to conclude and report on tests

Monitor and Review Individuals’ Progress in Maintaining Optimum Nutritional Status

Understand how to monitor and review progress in maintaining nutritional status
Be able to monitor individuals’ progress
Be able to support individuals to review their own progress

Give Presentations to Groups

Understand legislation, guidelines, policies, protocols and good practice related to presentations
Understand factors contributing to effective presentations
Be able to plan a presentation to facilitate learning
Be able to present information to a group

Support Individuals in Undertaking Their Chosen Activities

Understand legislation, guidelines, policies, protocols and good practice when supporting activities
Understand concepts for supporting chosen activities
Be able to make plans with individuals
Be able to support individuals to undertake activities

Control the Use of Physical Resources in a Health Setting

Understand how to control physical resources in line with policy and protocol
Be able to advise team members on expenditure and resource usage
Be able to monitor expenditure and resource usage

Support Children and Young People Experiencing Transitions

Understand the impact of transitions on children and young people
Understand how to support children and young people experiencing transitions
Understand influences on children and young people during transitions

Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why effective communication is important
Be able to meet communication and language needs, wishes and preferences
Be able to overcome barriers to communication

Contribute to the Prevention of Aggressive and Abusive Behaviour

Be able to take action to discourage aggressive and abusive behaviour
Understand actions to discourage aggressive and abusive behaviour

Service Improvement in the Health Sector

Understand how to evaluate own work and that of others
Understand how to make constructive suggestions for improvement
Understand how to discuss and agree improvements with others
Understand how to make agreed improvements and support others

Understand the Process and Experience of Dementia

Understand the neurology of dementia
Understand the impact of recognition and diagnosis
Understand how dementia care must be underpinned by a person-centred approach

Understand Physical Disability

Understand the importance of differentiating between the individual and the disability
Understand the concept of physical disability
Understand the impact of living with a physical disability in society
Understand the importance of promoting inclusion and independence

Support Individuals with a Learning Disability to Access Healthcare

Understand legislation, policies and guidance relevant to healthcare access
Understand the function of different healthcare services
Understand the role of professionals within healthcare services
Understand how healthcare plans and checks underpin long-term wellbeing
Be able to complete and review healthcare plans
Understand issues faced when accessing healthcare services
Be able to support individuals when accessing healthcare services

Undertake Urethral Catheterisation Processes

Understand legislation, policy and good practice in relation to catheterisation
Understand relevant anatomy and physiology
Be able to prepare to insert urethral catheters
Be able to insert urethral catheters
Be able to monitor and care for the catheter after insertion
Be able to care for and support the individual during and after the procedure

Promote Good Practice in Handling Information in Health and Social Care Settings

Understand requirements for handling information
Be able to implement good practice in handling information
Be able to support others to handle information

Understand Mental Health Problems

Know the main forms of mental ill health
Know the impact of mental ill health on individuals and their social networks

Perform Routine Electrocardiograph (ECG) Procedures

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand the purpose and functions of electrocardiographs
Be able to prepare to carry out routine ECG procedures
Be able to carry out routine ECG procedures

Undertake Treatments and Dressings of Lesions and Wounds

Understand safety measures specific to wound treatment and dressing
Understand wound infection and healing
Understand rationale for procedures when treating wounds/lesions
Be able to prepare to treat and dress lesions and wounds
Be able to carry out treatments and dressings
Be able to record and report outcomes

Facilitate Person-Centred Assessment, Planning, Implementation and Review

Understand the principles of person-centred assessment and care planning
Be able to facilitate person-centred assessment
Be able to contribute to the planning of care or support
Be able to support the implementation of care plans
Be able to monitor care plans
Be able to facilitate a review of care plans and their implementation

Work in Partnership with Families to Support Individuals

Understand partnership working with families
Be able to establish and maintain positive relationships with families
Be able to plan shared approaches to care and support with families
Be able to work with families to access support in their role as carers
Be able to exchange and record information about partnership work with families
Be able to contribute to reviewing partnership work with families
Be able to provide feedback about support for families

Support Individuals to Develop and Run Support Groups

Understand the role of support groups
Be able to support individuals to assess the need for additional support groups
Be able to support individuals to develop their own support groups
Be able to support individuals to run support groups
Be able to support individuals to evaluate support groups

Monitor Own Work Practice in Health, Social Care or Children’s and Young People’s Settings

Understand the importance of monitoring work practices
Be able to prepare to carry out monitoring activities
Be able to carry out monitoring activities
Be able to respond to the outcomes of monitoring activities

Perform First Line Calibration on Clinical Equipment

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand procedures involved in equipment calibration
Be able to run tests on equipment
Be able to conclude and report on tests

Monitor and Review Individuals’ Progress in Maintaining Optimum Nutritional Status

Understand how to monitor and review progress in maintaining nutritional status
Be able to monitor individuals’ progress
Be able to support individuals to review their own progress

Give Presentations to Groups

Understand legislation, guidelines, policies, protocols and good practice related to presentations
Understand factors contributing to effective presentations
Be able to plan a presentation to facilitate learning
Be able to present information to a group

Support Individuals in Undertaking Their Chosen Activities

Understand legislation, guidelines, policies, protocols and good practice when supporting activities
Understand concepts for supporting chosen activities
Be able to make plans with individuals
Be able to support individuals to undertake activities

Control the Use of Physical Resources in a Health Setting

Understand how to control physical resources in line with policy and protocol
Be able to advise team members on expenditure and resource usage
Be able to monitor expenditure and resource usage

Support Children and Young People Experiencing Transitions

Understand the impact of transitions on children and young people
Understand how to support children and young people experiencing transitions
Understand influences on children and young people during transitions

Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why effective communication is important
Be able to meet communication and language needs, wishes and preferences
Be able to overcome barriers to communication

Contribute to the Prevention of Aggressive and Abusive Behaviour

Be able to take action to discourage aggressive and abusive behaviour
Understand actions to discourage aggressive and abusive behaviour

Service Improvement in the Health Sector

Understand how to evaluate own work and that of others
Understand how to make constructive suggestions for improvement
Understand how to discuss and agree improvements with others
Understand how to make agreed improvements and support others

Understand the Process and Experience of Dementia

Understand the neurology of dementia
Understand the impact of recognition and diagnosis
Understand how dementia care must be underpinned by a person-centred approach

Understand Physical Disability

Understand the importance of differentiating between the individual and the disability
Understand the concept of physical disability
Understand the impact of living with a physical disability in society
Understand the importance of promoting inclusion and independence

Support Individuals with a Learning Disability to Access Healthcare

Understand legislation, policies and guidance relevant to healthcare access
Understand the function of different healthcare services
Understand the role of professionals within healthcare services
Understand how healthcare plans and checks underpin long-term wellbeing
Be able to complete and review healthcare plans
Understand issues faced when accessing healthcare services
Be able to support individuals when accessing healthcare services

Undertake Urethral Catheterisation Processes

Understand legislation, policy and good practice in relation to catheterisation
Understand relevant anatomy and physiology
Be able to prepare to insert urethral catheters
Be able to insert urethral catheters
Be able to monitor and care for the catheter after insertion
Be able to care for and support the individual during and after the procedure

Promote Good Practice in Handling Information in Health and Social Care Settings

Understand requirements for handling information
Be able to implement good practice in handling information
Be able to support others to handle information

Understand Mental Health Problems

Know the main forms of mental ill health
Know the impact of mental ill health on individuals and their social networks

Perform Routine Electrocardiograph (ECG) Procedures

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand the purpose and functions of electrocardiographs
Be able to prepare to carry out routine ECG procedures
Be able to carry out routine ECG procedures

Undertake Treatments and Dressings of Lesions and Wounds

Understand safety measures specific to wound treatment and dressing
Understand wound infection and healing
Understand rationale for procedures when treating wounds/lesions
Be able to prepare to treat and dress lesions and wounds
Be able to carry out treatments and dressings
Be able to record and report outcomes

Inspire Institute of Technologies Pakistan is approved satellite centre of Inspire College of Techologies UK for ProQual Qualifications

Frequently Asked Questions (FAQs)

The diploma provides learners with the essential skills to support individuals in healthcare and social care settings. It ensures professionals can assist with daily living activities, promote independence, and deliver care that meets safety and dignity standards.

Learners develop expertise in communication, safeguarding, person-centred care, and supporting daily living activities. They also gain skills in teamwork, promoting independence, and maintaining health and safety standards in care environments.

Graduates gain formal recognition of their care support skills, supporting progression into roles such as senior care assistant, healthcare support worker, or community care worker. The qualification strengthens credibility with employers and enhances career prospects in the care sector.

Yes, international learners can enroll, provided they are working or volunteering in relevant care roles and can provide workplace evidence. The diploma’s focus on universal principles of care makes it valuable across different regions and settings.

Unlike short induction or mandatory training courses, this diploma provides a structured framework that validates competence across multiple aspects of care support. It covers communication, safeguarding, daily living assistance, and person-centred approaches, ensuring learners gain a well-rounded skill set that is formally recognized.