The ICTQual AB Certified Quality Manager program is a comprehensive 10‑day training designed to empower professionals with advanced knowledge and leadership skills in quality management. This qualification focuses on international standards, compliance, risk‑based decision‑making, and continuous improvement. Learners will gain practical expertise in applying quality tools, managing projects, and leading organizational change. By completing this program, participants will be equipped to enhance performance, strengthen customer relationships, and drive excellence across industries.

Course Overview

• Qualification Title: ICTQual AB Certified Quality Manager
• Awarding Body: ICTQual AB
• Total Units: 08 units
• Duration: 10 days training program

Course Study Units

• Principles and Practices of Quality Management
• Quality Standards and Compliance
• Strategic Quality Leadership
• Quality Tools and Techniques
• Risk‑Based Thinking and Decision‑Making
• Supplier and Customer Relationship Management
• Quality Project and Change Management
• Performance Measurement and Continuous Improvement

Course Learning Outcomes

Principles and Practices of Quality Management

• Demonstrate understanding of the fundamental principles of quality management.
• Explain the evolution and philosophies of quality management practices.
• Apply frameworks to establish a culture of quality within organizations.
• Evaluate the role of quality management in achieving organizational excellence.

Quality Standards and Compliance

• Interpret international quality standards such as ISO requirements.
• Assess compliance obligations across industries and sectors.
• Implement processes to ensure adherence to regulatory frameworks.
• Monitor and audit compliance performance effectively.

Strategic Quality Leadership

• Develop leadership skills to promote a quality‑driven culture.
• Align quality management strategies with organizational goals.
• Lead teams in implementing strategic quality initiatives.
• Inspire continuous improvement through effective leadership practices.

Quality Tools and Techniques

• Identify and apply key quality tools such as Six Sigma, SPC, and root cause analysis.
• Use data‑driven techniques to solve quality problems.
• Evaluate the effectiveness of different tools in various contexts.
• Integrate tools into daily operations for measurable improvements.

Risk‑Based Thinking and Decision‑Making

• Apply risk assessment methodologies to quality management.
• Incorporate risk‑based thinking into organizational decision‑making.
• Develop proactive strategies to mitigate potential quality issues.
• Balance risk and opportunity to enhance organizational resilience.

Supplier and Customer Relationship Management

• Build effective supplier partnerships to strengthen the supply chain.
• Enhance customer satisfaction through quality‑focused practices.
• Manage stakeholder expectations with transparency and accountability.
• Evaluate supplier and customer feedback for continuous improvement.

Quality Project and Change Management

• Plan and execute quality‑focused projects successfully.
• Apply change management principles to quality initiatives.
• Lead teams through transitions with minimal disruption.
• Measure project outcomes against quality objectives.

Performance Measurement and Continuous Improvement

• Define and monitor key performance indicators (KPIs).
• Implement continuous improvement methodologies such as PDCA and Kaizen.
• Analyze performance data to identify improvement opportunities.
• Foster a culture of ongoing learning and innovation.

Course Benefits

This qualification provides learners with practical skills and recognized certification to lead quality initiatives. It enhances career prospects and equips professionals to deliver measurable improvements in organizational performance.

• Globally recognized certification
• Advanced leadership and management skills
• Practical application of quality tools
• Strong career progression opportunities
• Ability to drive compliance and customer satisfaction

Ideal Learner

This course is designed for professionals who want to advance their careers in quality management and leadership.

• Quality assurance professionals
• Compliance officers
• Operations managers
• Project managers
• Aspiring leaders across industries

Entry Requirements

Learners should have prior exposure to organizational processes or management to benefit fully from the program.

• Basic understanding of business operations
• Experience in quality or compliance roles preferred
• Strong interest in leadership and improvement initiatives

Who Can Enroll

The program is open to a wide range of professionals seeking to enhance their expertise.

• Mid‑career professionals
• Senior managers
• Graduates with relevant experience
• Organizations nominating staff for quality leadership roles

Future Progression

Graduates of this qualification can progress to advanced certifications or senior leadership roles such as Quality Director, Compliance Manager, or pursue further studies in business excellence.

The ICTQual AB Certified Quality Manager program is a practical, globally recognized qualification that equips learners with the skills to lead quality initiatives, ensure compliance, and drive continuous improvement. It is ideal for professionals seeking career advancement and organizations aiming to strengthen their quality culture.