ICTQual ISO 9001:2026 QMS (Quality Management System) Foundation Course

ICTQual ISO 9001:2026 QMS (Quality Management System) Foundation Course

The ICTQual ISO 9001:2026 QMS Foundation Course is designed to provide learners with a clear and accessible introduction to the updated ISO 9001:2026 Quality Management System standard. This program helps participants understand the principles of quality management and how organizations can align their operations with customer satisfaction, compliance, and continual improvement. By the end of the course, participants will have a strong foundation in the essentials of ISO 9001:2026, enabling them to support their organizations in adopting quality-focused practices.

The course emphasizes practical learning, ensuring that participants not only grasp the theoretical aspects of quality management but also develop the ability to apply them in real-world contexts. Through structured modules, learners will examine how QMS integrates into organizational strategy, process efficiency, and customer satisfaction. Case studies and examples will demonstrate how organizations can implement the requirements effectively, making the course highly relevant for professionals across industries.

This foundation-level program is tailored to equip learners with essential knowledge needed to support quality initiatives. It provides clarity on documentation requirements, compliance obligations, and performance evaluation methods under the new standard. The course also fosters awareness of global quality trends and regulatory expectations, helping learners appreciate the broader impact of ISO 9001:2026 on organizational resilience and competitiveness. By completing this course, participants will be prepared to contribute meaningfully to their organization’s quality management journey.

Course Overview

Awarding Body

ICTQual AB

Duration

3 days

Study Mood

Online

Assessment

Assignments Based

Course Study Units

  1. Quality Management Principles & ISO Harmonized Structure
  2. ISO 9001:2026 Requirements & Risk-Based Thinking
  3. Organizational Context & Stakeholder Intelligence
  4. Process Architecture & Performance Thinking
  5. Digital Quality Ecosystems & AI-Enabled QMS
  6. Customer Experience & Continual Improvement Systems

Entry Requirements

  • Minimum age: Minimum age of 18 years.
  • Educational background: A basic educational background (secondary school or equivalent) is required.
  • Language proficiency: English language proficiency is required to ensure full participation in coursework and assessments.
  • Work experience: Prior work experience in management or quality-related fields is beneficial but not mandatory.

Who Can Enroll

The ideal learner for this course is someone motivated to understand and support quality management practices under ISO 9001:2026.

  • Interested in organizational improvement and compliance.
  • Works in industries with quality responsibilities.
  • Seeks foundational knowledge of ISO standards.
  • Prefers practical, application-focused learning.
  • Values efficiency and customer satisfaction.
  • Open to learning about global quality trends.

Course Learning Outcomes

Quality Management Principles & ISO Harmonized Structure

  • Understand the fundamental quality management principles and their importance in delivering consistent products and services.
  • Recognize the ISO harmonized structure and how it aligns quality management with other management system standards.
  • Explain the role of leadership, process approach, and continual improvement in a QMS.
  • Identify how digital documentation systems support consistency, control, and compliance.

ISO 9001:2026 Requirements & Risk-Based Thinking

  • Understand the key requirements of ISO 9001:2026 and their role in quality assurance.
  • Explain risk-based thinking and how organizations identify risks and opportunities.
  • Recognize the importance of preventive actions and process controls in maintaining quality.
  • Identify how digital tools and data tracking help monitor risks and compliance.

Organizational Context & Stakeholder Intelligence

  • Identify internal and external factors that influence organizational performance.
  • Recognize key stakeholders and understand their needs and expectations.
  • Understand how stakeholder requirements impact quality objectives and compliance.
  • Use digital feedback and data collection tools to gather stakeholder insights.

Process Architecture & Performance Thinking

  • Understand the process-based approach and its role in achieving consistent quality outcomes.
  • Identify inputs, outputs, and interactions within organizational processes.
  • Recognize the importance of measuring performance using key indicators.
  • Understand how digital dashboards and data monitoring support process performance.

Digital Quality Ecosystems & AI-Enabled QMS

  • Recognize the role of digital platforms in managing quality documentation and workflows.
  • Understand how automation and AI technologies support quality monitoring and decision-making.
  • Identify the benefits of digital audit trails and real-time performance tracking.
  • Understand basic data security and integrity considerations in digital quality systems.

Customer Experience & Continual Improvement Systems

  • Understand how digital feedback tools and data analysis support ongoing improvement efforts.
  • Understand the relationship between customer satisfaction and quality management.
  • Identify methods used to collect and evaluate customer feedback.
  • Recognize the importance of continual improvement in enhancing quality and service delivery.

Frequently Asked Questions (FAQs)

Unlike general management programs, this course focuses specifically on ISO 9001:2026 requirements. It provides targeted knowledge about compliance, documentation, and performance evaluation under the new standard, making it highly practical for organizational use.

Yes, the course emphasizes practical application through examples and case studies. Learners will gain insights into how organizations can implement requirements effectively, enabling them to support quality management initiatives in their workplace.

Yes, upon successful completion, learners will receive a certificate acknowledging their achievement. This serves as evidence of their foundational knowledge in ISO 9001:2026 QMS and can be useful for professional development.

Yes. ISO 9001 is scalable and adaptable, making it relevant for organizations of all sizes. Small businesses can use the knowledge gained from this course to strengthen their processes, improve compliance, and build credibility with clients.

ISO 9001 is a universal quality management standard, so this course is relevant across all industries. Manufacturing, healthcare, IT, logistics, education, and service sectors all benefit, as the principles of quality management apply to both product-based and service-based organizations.

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