The ICTQual Level 4 Award in Customer Service Train the Trainer is a comprehensive 5-day program designed for professionals aiming to become effective customer service trainers. This qualification equips participants with advanced skills in delivering customer service training, fostering strong communication, and enhancing organizational service standards. Participants will gain practical insights into training design, delivery, assessment, and feedback, enabling them to develop high-performing customer service teams.
This Level 4 qualification is ideal for experienced customer service professionals, team leaders, or managers who wish to advance their careers by gaining the expertise to train, mentor, and inspire others in delivering exceptional customer experiences. ICTQual ensures that learners acquire internationally recognized skills aligned with industry standards, enhancing career prospects and supporting Continuing Professional Development (CPD).
Course Overview
- Qualification Title: ICTQual Level 4 Award in Customer Service Train the Trainer
- Awarding Body: ICTQual
- Total Units: 10 Units
- Duration: 5 Days Training Program
- Mode: Classroom or blended learning options
Course Study Units
- Foundations of Customer Service Training
- Communication Skills for Trainers
- Customer Relationship Management
- Service Standards and Procedures
- Service Recovery and Problem-Solving
- Training Design and Delivery
- Assessment and Feedback
- Technology and Customer Service
- Legal and Ethical Considerations
- Continuous Professional Development
Learning Outcomes
After completing this course, participants will be able to:
- Demonstrate effective customer service training techniques and methodologies.
- Apply advanced communication skills to train and engage learners.
- Manage customer relationships using industry-standard practices.
- Implement service standards and procedures effectively within teams.
- Resolve service failures and implement problem-solving strategies.
- Design, plan, and deliver engaging training sessions.
- Conduct assessments and provide constructive feedback to learners.
- Utilize technology to enhance customer service and training delivery.
- Understand and apply legal and ethical principles in customer service.
- Maintain personal and professional growth through continuous development.
Course Benefits
- Gain internationally recognized Level 4 qualification.
- Develop advanced training and facilitation skills.
- Enhance team performance and customer satisfaction.
- Boost career prospects in customer service management and training roles.
- Build confidence in delivering effective and engaging training sessions.
Ideal Learner
- Experienced customer service professionals.
- Team leaders, supervisors, and managers.
- Professionals aspiring to become customer service trainers.
- Individuals seeking to enhance their CPD and leadership skills.
Entry Requirements
- Minimum age: 18 years.
- Relevant work experience in customer service or training.
- Basic understanding of customer service principles.
- Proficiency in English (written and spoken).
- Commitment to complete 5-day training and assessments.
Who Can Enroll
- Customer service managers and team leaders.
- Learning and development professionals.
- Aspiring customer service trainers.
- Professionals seeking CPD in customer service training.
Future Progression
Upon completion, learners may progress to:
- ICTQual Level 5 Diploma in Customer Service Management.
- Advanced Train-the-Trainer qualifications.
- Leadership and management roles in customer service and training.
- Specialist roles in service improvement, coaching, and mentoring programs.