The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer is a specialized qualification designed for professionals seeking to develop advanced skills in delivering conflict resolution training. This program equips learners with the knowledge, techniques, and practical experience to train others in managing non-clinical conflicts effectively, fostering a positive and safe workplace environment. Participants will gain expertise in communication, mediation, negotiation, and ethical considerations, enabling them to design, deliver, and assess training programs confidently. This course is ideal for HR professionals, managers, supervisors, and workplace trainers who want to enhance their ability to manage conflicts and improve organizational performance.
Course Overview
This 5-day training program provides a comprehensive approach to conflict resolution training delivery. Covering conflict dynamics, communication strategies, mediation techniques, and ethical considerations, participants will develop the skills needed to facilitate engaging and impactful training sessions. The course combines theoretical knowledge with practical role-playing exercises, assessment strategies, and the creation of training materials to ensure learners are prepared for real-world applications.
Qualification Details:
- Qualification Title: ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer
- Awarding Body: ICTQualAB
- Duration: 5 Days
- Total Units: 10
Course Study Units
- Introduction to Conflict Resolution Training
- Fundamentals of Conflict Dynamics
- Communication Skills for Conflict Resolution
- Mediation and Negotiation Techniques
- Training Design and Delivery
- Assessing Learning and Providing Feedback
- Ethical and Legal Considerations in Conflict Resolution Training
- Practical Application and Role-Playing Exercises
- Developing Training Resources and Materials
- Continuous Professional Development and Growth.
Learning Outcomes by Unit
1. Introduction to Conflict Resolution Training
- Understand the role and responsibilities of a conflict resolution trainer.
- Recognize the objectives and benefits of conflict resolution training.
- Identify key principles of effective training delivery in workplace conflict management.
2. Fundamentals of Conflict Dynamics
- Understand the nature, causes, and stages of conflict.
- Analyze conflict behavior and its impact on workplace relationships.
- Recognize different types of conflict and escalation patterns.
3. Communication Skills for Conflict Resolution
- Apply effective communication techniques to manage disputes.
- Use active listening and questioning skills to resolve conflicts.
- Adapt communication styles to different audiences and situations.
4. Mediation and Negotiation Techniques
- Facilitate mediation sessions to reach mutually acceptable outcomes.
- Apply negotiation strategies to resolve conflicts constructively.
- Manage difficult conversations and reduce tension in workplace disputes.
5. Training Design and Delivery
- Plan and structure conflict resolution training programs effectively.
- Develop session plans and learning objectives aligned with organizational needs.
- Deliver engaging and interactive training sessions.
6. Assessing Learning and Providing Feedback
- Evaluate learners’ understanding and performance effectively.
- Provide constructive and actionable feedback to enhance learning outcomes.
- Use assessment tools and techniques to measure training effectiveness.
7. Ethical and Legal Considerations in Conflict Resolution Training
- Apply ethical standards and professional guidelines in training delivery.
- Integrate legal and regulatory requirements into conflict resolution practices.
- Ensure fairness and impartiality when managing conflicts.
8. Practical Application and Role-Playing Exercises
- Facilitate role-playing exercises to simulate real-world conflict scenarios.
- Apply theoretical knowledge in practical training situations.
- Encourage participant engagement and experiential learning.
9. Developing Training Resources and Materials
- Create effective training materials, handouts, and learning aids.
- Design resources that support interactive and practical learning.
- Ensure materials are aligned with learning objectives and organizational needs.
10. Continuous Professional Development and Growth
- Maintain and enhance trainer competency over time.
- Reflect on training practices to identify areas for improvement.
- Engage in ongoing professional development to stay current with best practices.
Course Benefits
- Gain a recognized Level 4 certification in conflict resolution training.
- Develop skills to design and deliver effective conflict management programs.
- Improve communication, mediation, and negotiation capabilities.
- Build confidence in facilitating interactive training sessions.
- Promote a positive workplace culture and reduce non-clinical conflicts.
Ideal Learner
- HR professionals and workplace trainers.
- Managers and supervisors responsible for team management.
- Professionals seeking to develop conflict resolution training expertise.
- Individuals aiming to enhance organizational communication and collaboration.
Entry Requirements
- Minimum age: 18 years.
- Experience in HR, management, or training preferred.
- Basic understanding of workplace conflict management.
- Competency in English for training delivery and assessment.
Who Can Enroll
- HR and learning and development professionals.
- Workplace trainers and facilitators.
- Supervisors, managers, and team leaders.
- Consultants delivering conflict resolution programs.
Future Progression
Graduates can progress to advanced training qualifications, become certified workplace trainers, or move into senior HR and training roles such as Conflict Resolution Trainer, HR Manager, Learning and Development Specialist, or Employee Relations Consultant. This award also supports continuous professional growth in conflict management and training delivery.