OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ)

OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ)

The OSHAA 30-Hours Professional Diploma in National Pool Management Qualification (NPMQ) is a comprehensive programme designed to equip learners with the essential skills and knowledge required to manage swimming pool facilities safely, efficiently, and in compliance with health and safety standards. This diploma emphasizes practical training, operational awareness, and confidence-building, ensuring participants are prepared to oversee all aspects of pool management, from water quality and plant operations to staff supervision and customer safety. Over thirty hours of guided study, learners will gain a strong foundation in pool operations, risk management, and leadership in aquatic environments.

The course covers a wide range of topics including pool water treatment, filtration and circulation systems, chemical handling, risk assessment, safeguarding practices, and emergency procedures. Learners will engage in scenario-based training that replicates real-life operational challenges, helping them practice decision-making and problem-solving under pressure. The programme also highlights the importance of teamwork, communication with facility staff, and adapting management strategies to different pool environments. By combining classroom instruction with practical demonstrations, participants develop the ability to maintain safe, hygienic, and efficient pool operations.

This diploma is suitable for individuals working in leisure centers, resorts, schools, and aquatic facilities. It is designed to be accessible to learners with varying levels of prior experience, ensuring that everyone leaves with the competence to provide safe and effective pool management. By the end of the programme, participants will have developed the technical skills, situational awareness, and leadership qualities needed to ensure compliance with safety standards and deliver high-quality aquatic experiences.

Course Overview

Awarding Body

OSHAA

Duration

30-Hours 

Study Mood

Online

Assessment

Assignments Based

Course Study Units

  1. Introduction to Pool Management Roles and Responsibilities (3 Hours)
  2. Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)
  3. Water Quality Management and Testing Procedures (3 Hours)
  4. Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)
  5. Emergency Action Planning and Incident Response (4 Hours)
  6. Supervision, Staffing, and Team Leadership (3 Hours)
  7. Financial Management and Resource Allocation in Pool Operations (3 Hours)
  8. Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)
  9. Maintenance Planning and Equipment Management (2 Hours)
  10. Quality Assurance and Continuous Operational Improvement (3 Hours)

Entry Requirements

  • Minimum age: Minimum age of 18 years.
  • Educational background: A basic level of education (secondary school or equivalent) is required.
  • Language proficiency: Proficiency in English language for reading, writing, and communication.
  • Work experience: Prior experience in facility management or aquatic operations is helpful but not mandatory.

Who Can Enroll

The ideal learner is someone who wishes to strengthen their ability to maintain safe, hygienic, and efficient pool environments.

  • Pool managers and supervisors
  • Leisure center and resort staff managing aquatic facilities
  • School and community pool coordinators
  • Sports and recreation professionals overseeing pool operations
  • Facility managers responsible for compliance and safety standards
  • Maintenance staff working with pool systems

Course Learning Outcomes

Introduction to Pool Management Roles and Responsibilities (3 Hours)

  • Understand the core duties and expectations of a pool manager
  • Recognise the importance of effective leadership in aquatic facility operations
  • Identify the key skills required to oversee safe and efficient pool management

Legal and Regulatory Requirements for Aquatic Facility Operations (3 Hours)

  • Interpret relevant health, safety, and operational regulations
  • Apply legal requirements to daily pool operations
  • Ensure compliance with local and national aquatic safety standards

Water Quality Management and Testing Procedures (3 Hours)

  • Perform accurate water testing using standard methods
  • Understand the impact of chemical balance on safety and hygiene
  • Implement corrective measures to maintain optimal water quality

Risk Assessment and Hazard Prevention in Pool Environments (3 Hours)

  • Conduct systematic risk assessments for pool facilities
  • Identify common hazards in aquatic environments
  • Apply preventative strategies to reduce accidents and incidents

Emergency Action Planning and Incident Response (4 Hours)

  • Develop comprehensive emergency action plans for various scenarios
  • Lead effective responses to aquatic emergencies
  • Coordinate with staff and emergency services during incidents

Supervision, Staffing, and Team Leadership (3 Hours)

  • Apply best practices in supervising pool staff
  • Develop skills in motivating and guiding team members
  • Manage staff schedules and performance effectively

Financial Management and Resource Allocation in Pool Operations (3 Hours)

  • Create and manage budgets for pool facilities
  • Allocate resources to maintain operational efficiency
  • Monitor financial performance and identify cost-saving opportunities

Customer Service and Conflict Resolution in Aquatic Facilities (3 Hours)

  • Deliver high-quality customer service in pool environments
  • Handle complaints and resolve conflicts professionally
  • Build positive relationships with facility users

Maintenance Planning and Equipment Management (2 Hours)

  • Plan routine and preventative maintenance schedules
  • Manage pool equipment to ensure functionality and safety
  • Address maintenance issues promptly to minimise downtime

Quality Assurance and Continuous Operational Improvement (3 Hours)

  • Implement quality control measures for pool operations
  • Evaluate performance and identify areas for improvement
  • Foster a culture of continuous development in facility management

Frequently Asked Questions (FAQs)

The programme equips learners with the knowledge and skills to manage swimming pool facilities safely and effectively. It focuses on water quality, operational safety, and staff supervision to ensure participants can maintain hygienic and compliant pool environments.

The diploma is delivered through a blend of classroom instruction, scenario-based exercises, and practical demonstrations. Learners engage with structured modules that cover both theoretical and applied aspects of pool management, ensuring a comprehensive learning experience.

No, prior technical training is not required. The course is designed to be accessible to individuals from diverse backgrounds, including leisure, education, and facility management. However, those with previous experience in aquatic operations will find the technical focus particularly valuable.

Yes, upon successful completion of the diploma, learners will receive a professional certificate of achievement. This certificate demonstrates competence in pool management and can be used to showcase skills to employers, organizations, or community groups.

Yes, the diploma integrates health and safety practices alongside pool operations. Participants will learn how to identify hazards, manage risks, and implement safety protocols, ensuring a well-rounded skill set for aquatic facility management.

Similar Posts