ProQual Level 2 Certificate in Healthcare and Social Care Support Skills

The ProQual Level 2 Certificate in Healthcare and Social Care Support Skills is an Ofqual-regulated qualification designed to provide learners with the essential skills and knowledge required to work effectively in healthcare and social care environments. It is particularly suited for individuals beginning their careers in care or those wishing to formalize their experience in entry-level roles such as care assistants, support workers, or healthcare aides. The program emphasizes practical, hands-on learning, ensuring that participants can confidently support individuals with diverse care needs while adhering to professional standards.

Learners will study a broad range of fundamental topics including person-centred care, safeguarding, communication skills, and health and safety practices. The course highlights the importance of empathy, respect, and professionalism in care settings, preparing learners to deliver high-quality support that promotes dignity and well-being. By engaging with real-world scenarios and applied tasks, participants will develop the competence to meet the daily challenges of healthcare and social care roles.

This qualification is ideal for those seeking to build a meaningful career in healthcare and social care. It provides a strong foundation for learners to progress into more advanced roles, while also enhancing their confidence and employability. By the end of the program, participants will have demonstrated their ability to contribute positively to care environments, supporting individuals in ways that improve quality of life and uphold professional standards.

Course Overview

Awarding Body

ProQual

Credits

Study Mood

Online

Assessment

Assignments Based

Course Study Units

Sr#	Unit Title	Credit Value	GLH
1	Implement person centred approaches in health and social care	5	33
2	Principles of safeguarding and protection in health and social care	3	26
3	Assist in the administration of medication	4	25
4	Carry out personal hygiene for individuals unable to care for themselves	3	23
5	Support individuals with speech and language disorders to develop their communication skills	4	28
6	Perform the non-scrubbed circulating role for perioperative procedures	3	23
7	Minimise the risk of infection when transporting and storing healthcare waste	3	20
8	Assist in the issuing of prescribed items	3	15
9	Assist in the manufacture and assembly of medicinal products	7	20
10	Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products	10	40
11	Support individuals to carry out their own health care procedures	2	15
12	Provide support for therapy sessions	2	14
13	Contribute to the discharge of individuals to carers	2	14
14	Paediatric Emergency First Aid	1	10
15	Introduction to communication in health, social care or children’s and young people’s settings	3	23
16	Support individuals to meet personal care needs	2	16
17	Contribute to the safe use of medical devices in the perioperative environment	4	29
18	Causes and Spread of Infection	2	20
19	Prepare documentation, materials, components and other items for the preparation of aseptic products	6	10
20	Introduction to duty of care in health, social care or children’s and young people’s settings	1	9
21	Provide support for mobility	2	14
22	Assist others to plan presentations	2	16
23	Order Routine Pharmaceutical Stock	3	11
24	Dementia Awareness	2	17
25	Move and position individuals in accordance with their plan of care	4	26
26	Support individuals to manage continence	3	19
27	Handle information in health and social care settings	1	10
28	The role of the health and social care worker	2	14
29	Obtain and test specimens from individuals	2	12
30	Prepare individuals for healthcare activities	3	17
31	Assist in planning and evaluating learning activities	3	22
32	Assist the practitioner to carry out health care activities	2	13
33	Minimise the risk of infection during the removal of used linen	2	15
34	Inform an individual of discharge arrangements	2	13
35	Understand the context of supporting individuals with learning disabilities	4	35
36	Select and wear appropriate personal protective equipment for work in health care settings	2	15
37	Monitor and maintain the environment and resources during and after clinical / therapeutic activities	3	20
38	Prepare and dress for scrubbed clinical roles	4	28
39	Care for individuals with naso-gastric tubes	3	20
40	The principles of Infection Prevention and Contro	3	30
41	Assist with the provision of a pharmacy service to meet individuals’ needs	3	10
42	Contribute to the effectiveness of teams	3	5
43	Introduction to personal development in health, social care or children’s and young people’s settings	3	23
44	Support individuals who are distressed	3	21
45	Support individuals undergoing healthcare activities	3	22
46	Prepare equipment for intraoperative cell salvage blood processing	4	26
47	Assist in receiving, handling and dispatching clinical specimens	2	17
48	Assist in the sale of medicines and products	8	50
49	Receive Pharmaceutical Stock	3	9
50	Prepare aseptic products	10	40
51	Prepare and apply dressings and drains to individuals in the perioperative environment	2	18
52	Planning and Monitoring Work	2	8
53	Cleaning, Decontamination and Waste Management	2	20
54	Ensure your own Actions Reduce risks to Health and Safety	2	8
55	Introduction to equality and inclusion in health, social care or children’s and young people’s settings	2	20
56	Provide agreed support for foot care	3	23
57	Contribute to health and safety in health and social care	4	33
58	Support independence in the tasks of daily living	5	33
59	Prepare equipment for intraoperative cell salvage blood collection	2	17
60	Maintaining quality standards in the health sector	1	8
61	Emergency First Aid Skills	1	10
62	Assemble prescribed items	3	15
63	Support participation in learning and development activities	3	23
64	Provide support for sleep	2	13
65	Remove wound closure materials	3	24
66	Support individuals to eat and drink	2	15
67	Undertake agreed pressure area care	4	30
68	Meet food safety requirements when providing food and drink for individuals	2	15
69	Understand loss and grief in end of life care	3	22
70	Understand how to work in end of life care	3	28
71	Service improvements in the health sector	2	15

Level 3 Units

Sr#	Unit Title	Credit Value	GLH
1	Work with babies and young children to promote their development and learning	6	45
2	Engage in personal development in health, social care or children’s and young people’s settings	3	10
3	Support individuals with multiple conditions and/or disabilities	4	31
4	Support individuals who are bereaved	4	30
5	Prepare for and carry out extended feeding techniques	4	27
6	Provide support to continue recommended therapies	3	20
7	Insert and secure nasogastric tubes	4	30
8	Develop positive relationships with children and young people	4	30
9	Provide advice and information to enable parents to promote the health and well-being of their newborn babies	3	22
10	Facilitate and monitor housing and accommodation services to support individuals with mental health needs	5	32
11	Collaborate in the assessment of environmental and social support in the community	4	23
12	Influencing Others at Work	1	6
13	Care for the physical and nutritional needs of babies and young children	6	45
14	Support families who have a child with a disability	3	23
15	Support individuals to manage their finances	3	20
16	Obtain venous blood samples	3	24
17	Implement therapeutic group activities	4	25
18	Collate and communicate health information to individuals	3	20
19	Provide information and advice to individuals on eating to maintain optimum nutritional status	5	38
20	Assist in the implementation of programmes to increase mobility, movement and functional independence	4	28
21	Receive and handle clinical specimens within the sterile field	4	30
22	Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery	5	38
23	Make recommendations for the use of physical resources in a health setting	5	33
24	Maintaining quality standards in the health sector	2	13
25	Understand Models of Disability	3	26
26	Support individuals to access and use services and facilities	4	25
27	Promote and implement health and safety in health and social care	6	43
28	Support young people with a disability to make the transition into adulthood	5	40
29	Understand mental well-being and mental health promotion	3	14
30	Carry out vision screening	4	27
31	Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services	5	35
32	Implement hydrotherapy programmes for individuals and groups	5	35
33	Deliver exercise sessions to improve individuals’ health and wellbeing	5	32
34	Provide support to the surgical team when preparing individuals for operative and invasive procedures	4	32
35	Facilitate person centred assessment, planning, implementation and review	6	45
36	Work in partnership with families to support individuals	4	27
37	Support individuals to develop and run support groups	3	24
38	Monitor own work practice in health, social care or children’s and young people’s settings	3	20
39	Perform first line calibration on clinical equipment to ensure it is fit for use	3	20
40	Monitor and review individuals progress in relation to maintaining optimum nutritional status	3	26
41	Give presentations to groups	4	26
42	Support individuals in undertaking their chosen activities	4	24
43	Control the use of physical resources in a health setting	3	25
44	Support children and young people experiencing transitions	3	28
45	Promote communication in health, social care or children’s and young people’s settings	3	10
46	Contribute to the prevention of aggressive and abusive behaviour of people	4	26
47	Service improvement in the health sector	3	20
48	Understand the process and experience of dementia	3	22
49	Understand Physical Disability	3	22
50	Support individuals with a learning disability to access healthcare	3	25
51	Undertake urethral catheterisation processes	4	28
52	Promote good practice in handling information in health and social care settings	2	16
53	Understand mental health problems	3	14
54	Perform routine Electrocardiograph ECG Procedures	4	30
55	Undertake treatments and dressings of lesions and wounds	4	25
56	Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs	6	37
57	Administer oral nutritional products to individuals	5	35
58	Promote effective communication with individuals with sensory loss	4	30
59	Work with other professionals and agencies to support individuals with physical disability	3	23
60	Support individuals to access housing and accommodation services	4	24
61	Identify information requirements in a health context	4	30
62	Prepare and reproduce permanent radiographic images	4	23
63	Develop and prepare speech and language therapy resources for alternative and augmentative communication AAC use	4	25
64	Carry out wound drainage care	4	32
65	Prepare and provide surgical instrumentation and supplementary items for the surgical team	6	43
66	Care for a newly born baby when the mother is unable to do so	4	32
67	Understand Child and Young Person Development	4	30
68	Provide support to maintain and develop skills for everyday life	4	28
69	Facilitate learning and development activities to meet individual needs and preferences	5	35
70	Enable individuals with behavioural difficulties to develop strategies to change their behaviour	8	41
71	Reprocess endoscopy equipment	4	30
72	Support individuals with cognition and learning difficulties	5	34
73	Assist in testing individuals’ abilities prior to planning physical activities	5	38
74	Support individuals to manage dysphagia	5	35
75	Provide advice on foot care for individuals with diabetes	3	23
76	Transport, transfer and position individuals and equipment within the perioperative environment	5	32
77	Understand Sensory Loss	3	21
78	Support families who are affected by Acquired Brain Injury	3	30
79	Support individuals during a period of change	4	29
80	Perform intravenous cannulation	4	34
81	Care for individuals with urethral catheters	4	30
82	Conduct routine maintenance on clinical equipment	4	30
83	Assist and support individuals to use alternative and augmentative communication systems _AAC	5	35
84	Measure and record individuals’ body fluid balance in a perioperative environment	4	23
85	Support parents/carers to interact with and care for their newborn baby	4	30
86	Deliver training through demonstration and instruction	3	21
87	Principles for implementing duty of care in health, social care or children’s and young people’s settings	1	5
88	Promote Child and Young Person Development	3	25
89	Develop and sustain effective working relationships with staff in other agencies	4	24
90	Undertake physiological measurements	3	23
91	Undertake stoma care	4	30
92	Assure the effective functioning of radiographic image processing equipment	4	25
93	Operate equipment for intraoperative cell salvage blood collection	5	40
94	Advise and inform individuals on managing their condition	5	31
95	Assist others to monitor individuals’ progress in managing dysphagia	5	38
96	Support carers to meet the care needs of individuals	5	30
97	Maintain pharmaceutical stock	3	4
98	Anatomy and Physiology for Maternity Support Workers	2	20
99	Receive prescriptions from individuals	3	15
100	Understand how to support individuals with autistic spectrum conditions	3	28
101	Support Individuals with Specific Communication Needs	5	35
102	Obtain and test capillary blood samples	4	30
103	Support individuals at the end of life	7	53
104	Contribute to effective multidisciplinary team working	3	20
105	Analyse and present health related data and information	4	30
106	Remove wound drains	4	27
107	Develop activities and materials to enable individuals to reach specific communication goals	5	38
108	Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process	5	39
109	Support parents/carers and those in a parental role to care for babies during their first year	5	36
110	Obtain a client history	3	22
111	Manage the availability of physical resources to meet service delivery needs in a health setting	5	33
112	Administer medication to individuals, and monitor the effects	5	30
113	Assist in the Issuing of Pharmaceutical Stock	4	5
114	Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check	4	11
115	Promote equality and inclusion in health, social care or children’s and young people’s settings	2	8
116	Understand the impact of Acquired Brain Injury on individuals	3	28
117	Support individuals to live at home	4	25
118	Promote person centred approaches in health and social care	6	41
119	Undertake tissue viability risk assessments	3	26
120	Interact with and support individuals using telecommunications	5	36
121	Manufacture equipment or medical devices for individuals within healthcare	4	30
122	Provide support for individuals with communication and interaction difficulties	5	39
123	Monitor individuals’ progress in relation to managing their body weight and nutrition	3	26
124	Assist in implementing treatment programmes for individuals with severely reduced movement/mobility	5	29
125	Assist in the delivery of perioperative care and support to individuals	4	31
126	Examine the feet of individuals with diabetes	4	32

Level 4 Units

Sr#	Unit Title	Credit Value	GLH
1	Support disabled children and young people and those with specific requirements	6	45
2	Enable children and young people to understand their health and well-being	5	38
3	Develop and agree individualised care plans for babies and families	5	38

Entry Requirements

Minimum age: Minimum age of 18 years.

Educational background: No formal academic qualifications are required, but a basic educational background is recommended.

Language proficiency: Proficiency in English language for reading, writing, and communication.

Work experience: A genuine interest in healthcare and social care is essential; prior experience is helpful but not mandatory.

Who Can Enroll

The ideal learner for this course is someone motivated to begin a career in healthcare or social care and eager to develop practical support skills.

Individuals new to the healthcare and social care sector.
Entry-level care assistants and support workers.
Learners seeking to formalize existing care experience.
Those interested in person-centred care and safeguarding.
Individuals committed to promoting dignity and well-being.
Learners aiming to build confidence and employability in care roles.

Course Learning Outcomes

Implement Person-Centred Approaches in Health and Social Care

Understand person-centred approaches for care and support.
Be able to work in a person-centred way.
Be able to establish consent when providing care or support.
Be able to encourage active participation.
Be able to support the individual’s right to make choices.
Be able to promote individuals’ well-being.

Principles of Safeguarding and Protection in Health and Social Care

Know how to recognise signs of abuse.
Know how to respond to suspected or alleged abuse.
Understand the national and local context of safeguarding and protection from abuse.
Understand ways to reduce the likelihood of abuse.
Know how to recognise and report unsafe practices.

Assist in the Administration of Medication

Know the current legislation, guidelines and policies relevant to the administration of medication.
Understand own role in assisting in the administration of medication.
Understand the requirements and procedures for assisting in the administration of medication.
Understand the requirements and procedures for ensuring patient safety.
Be able to prepare for the administration of medication.
Be able to assist in the administration of medication.
Be able to contribute to the management of medications and administration records.

Carry Out Personal Hygiene for Individuals Unable to Care for Themselves

Know about safety measures specific to undertaking personal hygiene for individuals.
Know the anatomy and physiology of the skin, nose, mouth, eyes and ears.
Be able to prepare to undertake personal hygiene activities for individuals.
Be able to undertake personal hygiene activities for individuals.
Be able to record and report the outcome of the activity.

Support Individuals with Speech and Language Disorders to Develop Their Communication Skills

Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders.
Know the factors affecting individual’s ability to communicate.
Understand how therapeutic programmes and activities are used to support and enhance communication.
Be able to prepare to support individuals with speech and language disorders during agreed therapeutic activities.
Be able to support the implementation of agreed therapeutic programmes and activities to help individuals develop communication skills.

Perform the Non-Scrubbed Circulating Role for Perioperative Procedures

Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice.
Know how medical devices are used for surgical interventions.
Be able to work with medical devices and equipment for clinical procedures in accordance with requirements.

Minimise the Risk of Infection when Transporting and Storing Healthcare Waste

Understand national and local policy and protocol relating to minimising the risk of spreading infection.
Know how to transport and store waste containers in line with national and local policy and protocol.
Be able to handle and transport waste containers safely.
Be able to store healthcare waste in line with local policy and protocol.
Be able to minimise the risk of infection after transporting and storing healthcare waste.

Assist in the Issuing of Prescribed Items

Be able to confirm the identity of the individual.
Be able to identify whether the individual is taking other medication.
Be able to issue prescribed items.
Be able to operate within the limitations of the job role at all times.
Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.

Assist in the Manufacture and Assembly of Medicinal Products

Prepare the environment, equipment, ingredients and self, prior to assembly or manufacture of medicinal products.
Assist with the preparation and processing of medicinal products.
Complete the assembly and manufacturing process of medicinal products.
Operate within the limitations of the job role.
Comply with standard operating procedures, health and safety and environmental monitoring policies.

Assist in the Preparation of Documentation, Materials and Other Items for Manufacture and Assembly of Medicinal Products

Follow health and safety procedures in the workplace.
Assist in the preparation of the work area.
Assist in the preparation and completion of the documentation and labels for the product.
Select and prepare raw materials for the preparation of the product.
Work within the limitations of the job role.

Support Individuals to Carry Out Their Own Health Care Procedures

Understand health care procedures likely to be undertaken by individuals.
Be able to support individuals to prepare to carry out their own health care procedures.
Be able to support individuals to carry out health care procedures.
Be able to monitor health care procedures undertaken by individuals.

Provide Support for Therapy Sessions

Understand the benefits of therapy sessions.
Be able to prepare for therapy sessions.
Be able to provide support in therapy sessions.
Be able to observe and record therapy sessions.
Be able to contribute to the review of therapy sessions.

Contribute to the Discharge of Individuals to Carers

Understand the procedures for discharging individuals to a carer.
Be able to prepare individuals for discharge.
Be able to contribute to the discharge of individuals to carers.

Paediatric Emergency First Aid

Understand the role of the paediatric first aider.
Be able to assess an emergency situation and act safely and effectively.
Be able to provide first aid for an infant and a child who is unresponsive and breathing normally.
Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally.
Be able to provide first aid for an infant and a child who has a foreign body airway obstruction.
Be able to provide first aid to an infant and a child who is wounded and bleeding.
Know how to provide first aid to an infant and a child who is suffering from shock.

Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why communication is important in the work setting.
Be able to meet the communication and language needs, wishes and preferences of individuals.
Be able to reduce barriers to communication.
Be able to apply principles and practices relating to confidentiality at work.

Support Individuals to Meet Personal Care Needs

Be able to work with individuals to identify their needs and preferences in relation to personal care.
Be able to provide support for personal care safely.
Be able to support individuals to use the toilet.
Be able to support individuals to maintain personal hygiene.
Be able to support individuals to manage their personal appearance.
Be able to monitor and report on support for personal care.

Contribute to the Safe Use of Medical Devices in the Perioperative Environment

Understand the importance of following health and safety requirements when using medical devices in the perioperative environment.
Be able to check and handle medical devices in the perioperative environment, according to health and safety procedures.
Be able to check the integrity of instrument trays.
Be able to dispose of used items and equipment safely.

Causes and Spread of Infection

Understand the causes of infection.
Understand the transmission of infection.

Prepare Documentation, Materials, Components and Other Items for the Preparation of Aseptic Products

Prepare, monitor and maintain suitable working environments.
Complete documentation accurately.
Prepare starting materials for the preparation of aseptic products.
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Operate within the limitations of the job role.

Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

Understand the implications of duty of care.
Understand support available for addressing dilemmas that may arise about duty of care.
Know how to respond to complaints.

Provide Support for Mobility

Understand the importance of mobility.
Be able to prepare for mobility activities.
Be able to support individuals to keep mobile.
Be able to observe, record and report on activities to support mobility.

Assist Others to Plan Presentations

Understand techniques and resources involved in planning presentations.
Be able to assist others to plan presentations.

Order Routine Pharmaceutical Stock

Be able to accurately order stock.
Be able to process orders.
Be able to complete the ordering process.
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Operate within the limitations of the job role.

Dementia Awareness

Understand what dementia is.
Understand key features of the theoretical models of dementia.
Know the most common types of dementia and their causes.
Understand factors relating to an individual’s experience of dementia.

Move and Position Individuals in Accordance with Their Plan of Care

Understand anatomy and physiology in relation to moving and positioning individuals.
Be able to minimise risk before moving and positioning individuals.
Be able to prepare individuals before moving and positioning.
Be able to move and position an individual.
Know when to seek advice from and/or involve others when moving and positioning an individual.

Support Individuals to Manage Continence

Understand factors that affect the management of continence.
Be able to support individuals to manage their own continence.
Be able to support the use of equipment to manage continence.
Be able to support continence safely.
Be able to monitor and report on support for managing continence.

Handle Information in Health and Social Care Settings

Understand the need for secure handling of information in health and social care settings.
Know how to access support for handling information.
Be able to handle information in accordance with agreed ways of working.

The Role of the Health and Social Care Worker

Understand working relationships in health and social care.
Be able to work in ways that are agreed with the employer.
Be able to work in partnership with others.

Obtain and Test Specimens from Individuals

Understand the processes involved in obtaining and testing specimens from individuals.
Be able to prepare to obtain specimens from individuals.
Be able to obtain specimens from individuals.
Be able to test specimens.
Be able to report on the outcomes of the test of specimens.
Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.

Contribute to the Safe Use of Medical Devices in the Perioperative Environment

Understand the importance of following health and safety requirements when using medical devices in the perioperative environment.
Be able to check and handle medical devices in the perioperative environment, according to health and safety procedures.
Be able to check the integrity of instrument trays.
Be able to dispose of used items and equipment safely.

Causes and Spread of Infection

Understand the causes of infection.
Understand the transmission of infection.

Prepare Documentation, Materials, Components and Other Items for the Preparation of Aseptic Products

Prepare, monitor and maintain suitable working environments.
Complete documentation accurately.
Prepare starting materials for the preparation of aseptic products.
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Operate within the limitations of the job role.

Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

Understand the implications of duty of care.
Understand support available for addressing dilemmas that may arise about duty of care.
Know how to respond to complaints.

Provide Support for Mobility

Understand the importance of mobility.
Be able to prepare for mobility activities.
Be able to support individuals to keep mobile.
Be able to observe, record and report on activities to support mobility.

Assist Others to Plan Presentations

Understand techniques and resources involved in planning presentations.
Be able to assist others to plan presentations.

Order Routine Pharmaceutical Stock

Be able to accurately order stock.
Be able to process orders.
Be able to complete the ordering process.
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Operate within the limitations of the job role.

Dementia Awareness

Understand what dementia is.
Understand key features of the theoretical models of dementia.
Know the most common types of dementia and their causes.
Understand factors relating to an individual’s experience of dementia.

Move and Position Individuals in Accordance with Their Plan of Care

Understand anatomy and physiology in relation to moving and positioning individuals.
Be able to minimise risk before moving and positioning individuals.
Be able to prepare individuals before moving and positioning.
Be able to move and position an individual.
Know when to seek advice from and/or involve others when moving and positioning an individual.

Support Individuals to Manage Continence

Understand factors that affect the management of continence.
Be able to support individuals to manage their own continence.
Be able to support the use of equipment to manage continence.
Be able to support continence safely.
Be able to monitor and report on support for managing continence.

Handle Information in Health and Social Care Settings

Understand the need for secure handling of information in health and social care settings.
Know how to access support for handling information.
Be able to handle information in accordance with agreed ways of working.

The Role of the Health and Social Care Worker

Understand working relationships in health and social care.
Be able to work in ways that are agreed with the employer.
Be able to work in partnership with others.

Obtain and Test Specimens from Individuals

Understand the processes involved in obtaining and testing specimens from individuals.
Be able to prepare to obtain specimens from individuals.
Be able to obtain specimens from individuals.
Be able to test specimens.
Be able to report on the outcomes of the test of specimens.
Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.

Prepare Individuals for Healthcare Activities

Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
Be able to prepare individuals for healthcare activities.
Be able to record and report healthcare activities.

Assist in Planning and Evaluating Learning Activities

Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities.
Understand adult learning styles.
Understand roles and responsibilities in planning, implementing and evaluating learning activities.
Be able to assist in planning learning activities.
Be able to evaluate learning activities.

Assist the Practitioner to Carry Out Health Care Activities

Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities.
Be able to assist the practitioner in carrying out health care activities.

Minimise the Risk of Infection During the Removal of Used Linen

Understand the guidelines to be followed in relation to infection prevention and control.
Know how to remove linen for collection and disposal whilst minimising the risk of infection.
Be able to prepare to remove used linen in a way that minimises the risk of spreading infection.
Be able to remove used linen while reducing the risk of infection.
Be able to minimise the risk of infection after removing used linen.

Inform an Individual of Discharge Arrangements

Understand discharge and post discharge information needs of individuals.
Be able to inform individuals of discharge arrangements.

Understand the Context of Supporting Individuals with Learning Disabilities

Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
Understand the nature and characteristics of learning disability.
Understand the historical context of learning disability.
Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families.
Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers.
Know how to promote communication with individuals with learning disabilities.

Select and Wear Appropriate Personal Protective Equipment for Work in Health Care Settings

Understand legislation, local policy and protocol in relation to dressing for work in a health care setting.
Be able to select and use personal protective equipment (PPE) in a health care setting.

Monitor and Maintain the Environment and Resources During and After Clinical/Therapeutic Activities

Know the procedures for monitoring and maintaining the environment and resources.
Be able to operate equipment.
Be able to monitor and maintain the environment and resources.
Be able to clean resources in own work area.

Prepare and Dress for Scrubbed Clinical Roles

Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles.
Know how to work within own sphere of competence.
Understand how to dress for scrubbed clinical roles.
Be able to work within scrubbed clinical roles.

Care for Individuals with Naso-Gastric Tubes

Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures.
Be able to prepare to carry out naso-gastric procedures.
Be able to support individuals undergoing naso-gastric procedures.

The Principles of Infection Prevention and Control

Understand roles and responsibilities in the prevention and control of infections.
Understand legislation and policies relating to prevention and control of infections.
Understand systems and procedures relating to the prevention and control of infections.
Understand the importance of risk assessment in relation to the prevention and control of infections.
Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
Understand the importance of good personal hygiene in the prevention and control of infections.

Assist with the Provision of a Pharmacy Service to Meet Individuals’ Needs

Identify individual’s needs.
Provide information which meets the requirements of the individual.
Resolve individual’s issues and concerns.
Comply with organisational standard operating procedures, policies and procedures.
Work within the limitations of the job role.

Contribute to the Effectiveness of Teams

Explain the importance of own role and how it contributes to team performance.
Use feedback to improve personal team performance.
Manage time and commitments effectively.
Establish effective working relationships with all members of the team.
Comply with organisational, national and European legislation.

Introduction to Personal Development in Health, Social Care or Children’s and Young People’s Settings

Understand what is required for competence in own work role.
Be able to reflect on own work activities.
Be able to agree a personal development plan.
Be able to develop own knowledge, skills and understanding.

Support Individuals Who Are Distressed

Understand causes and effects of distress.
Be able to prepare to support individuals who are experiencing distress.
Be able to support individuals through periods of distress.
Be able to support individuals to reduce distress.
Be able to record and report on an individual’s distress.

Support Individuals Undergoing Healthcare Activities

Understand healthcare activities in order to support individuals.
Be able to prepare individuals to undergo healthcare activities.
Be able to support individuals undergoing healthcare activities.
Be able to support individuals following the healthcare activities.

Prepare Equipment for Intraoperative Cell Salvage Blood Processing

Understand current legislation, national guidelines, policies, protocols and good practice related to preparation of equipment for intraoperative cell salvage blood processing.
Understand blood transfusion issues in relation to intraoperative cell salvage.
Understand the rationale for the use of intraoperative cell salvage.
Understand how the decision to proceed with intraoperative cell salvage blood processing is made.
Understand the rationale for swab washing in relation to intraoperative cell salvage blood.
Understand the role and function of equipment used for intraoperative cell salvage blood processing.
Be able to prepare equipment for intraoperative cell salvage blood processing.

Assist in Receiving, Handling and Dispatching Clinical Specimens

Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens.
Understand the reasons for different containers and transport media for different clinical specimens.
Be able to assist others to receive, handle, label and dispatch clinical specimens.

Assist in the Sale of Medicines and Products

Be able to identify customers’ needs.
Be able to refer a customer to the appropriate authority.
Understand when the sale of OTC medicines cannot be completed.
Be able to sell medicines or products.
Know the local policy, legislation and good practice for sale of medicines.

Prepare Aseptic Products

Monitor the working environment.
Prepare and maintain suitable working environments.
Prepare a range of aseptic products.
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Operate within the limitations of the job role.

Prepare and Apply Dressings and Drains to Individuals in the Perioperative Environment

Understand the health and safety measures related to preventing wound contamination and cross infection when preparing and applying dressings and drains.
Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment.
Be able to select and prepare dressings and drains according to individual requirements.
Be able to apply dressings and attach drains according to individual requirements.

Planning and Monitoring Work

Understand how to work within the organisation’s policies, procedures and priorities.
Understand how to plan and allocate work.
Understand how to monitor a team’s work.

Cleaning, Decontamination and Waste Management

Understand how to maintain a clean environment to prevent the spread of infection.
Understand the principles and steps of the decontamination process.
Understand the importance of good waste management practice in the prevention of the spread of infection.

Ensure Your Own Actions Reduce Risks to Health and Safety

Be able to identify the hazards in the workplace.
Be able to act upon hazards in the workplace.
Be able to reduce the risks to health and safety in the workplace.

Introduction to Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings

Understand the importance of equality and inclusion.
Be able to work in an inclusive way.
Know how to access information, advice and support about diversity, equality and inclusion.

Provide Agreed Support for Foot Care

Understand the signs and causes of foot and toe-nail abnormalities.
Be able to prepare to provide support for assessed foot care needs.
Be able to promote the individual’s engagement in their own foot care.
Be able to provide foot care safely.
Be able to record and report on foot care.

Contribute to Health and Safety in Health and Social Care

Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting.
Understand the use of risk assessments in relation to health and safety.
Understand procedures for responding to accidents and sudden illness.
Be able to reduce the spread of infection.
Be able to move and handle equipment and other objects safely.
Know how to handle hazardous substances and materials.
Understand how to promote fire safety in the work setting.
Be able to implement security measures in the work setting.
Know how to manage own stress.

Support Independence in the Tasks of Daily Living

Understand principles for supporting independence in the tasks of daily living.
Be able to establish what support is required for daily living tasks.
Be able to provide support for planning and preparing meals.
Be able to provide support for buying and using household and personal items.
Be able to provide support for keeping the home clean and secure.
Be able to identify and respond to changes needed in support for daily living tasks.

Prepare Equipment for Intraoperative Cell Salvage Blood Collection

Know current legislation, national guidelines, policies, protocols and good practice related to the preparation of equipment for intraoperative cell salvage blood collection.
Understand transfusion issues related to intraoperative cell salvage.
Understand the role and function of equipment used in intraoperative cell salvage blood collection.
Be able to prepare equipment for intraoperative cell salvage blood collection.

Maintaining Quality Standards in the Health Sector

Know how legislation, policies and procedures determine quality standards of work.
Know the limits of own expertise and knowledge and when to refer to others.
Know how to use resources efficiently to support quality standards.

Emergency First Aid Skills

Understand the role and responsibilities of an emergency first aider.
Know how to assess an incident.
Manage an unresponsive casualty who is breathing normally.
Manage an unresponsive casualty who is not breathing normally.
Recognise and assist a casualty who is choking.
Manage a casualty who is wounded and bleeding.
Manage a casualty who is in shock.
Understand how to manage a casualty with a minor injury.

Assemble Prescribed Items

Prepare to assemble prescribed items.
Select the prescribed item.
Label and package prescribed items.
Complete the assembly process.
Comply with current legal and ethical requirements, organisational standard operating procedures and relevant national and local guidelines and policies.

Support Participation in Learning and Development Activities

Understand the factors to take into account when supporting individuals to take part in activities for learning and development.
Be able to support individuals to prepare for taking part in learning and development activities.
Be able to contribute to preparing the environment and resources for learning and development activities.
Be able to support individuals to take part in learning and development activities.
Be able to contribute to the evaluation of learning or development activities.

Provide Support for Sleep

Understand the importance of sleep.
Be able to establish conditions suitable for sleep.
Be able to assist an individual to sleep.
Be able to monitor sleep.
Know how to access information and advice about difficulties with sleep.

Remove Wound Closure Materials

Know the anatomy and physiology of the skin and underlying tissues.
Understand wound healing and contamination.
Understand the rationale for following approved procedures and techniques to remove wound closures.
Be able to prepare to remove wound closure materials.
Be able to remove wound closure materials.
Be able to record and report outcomes of procedures.

Support Individuals to Eat and Drink

Be able to support individuals to make choices about food and drink.
Be able to prepare to provide support for eating and drinking.
Be able to provide support for eating and drinking.
Be able to clear away after food and drink.
Be able to monitor eating and drinking and the support provided.

Undertake Agreed Pressure Area Care

Understand the anatomy and physiology of the skin in relation to pressure area care.
Understand good practice in relation to own role when undertaking pressure area care.
Be able to follow the agreed care plan.
Understand the use of materials, equipment and resources available when undertaking pressure area care.
Be able to prepare to undertake pressure area care.
Be able to undertake pressure area care.

Service Improvement in the Health Sector

Know how to carry out evaluation of services.
Know how to pass on constructive ideas for improving service provision.
Know how to make changes to own practice to improve service provision.

Meet Food Safety Requirements When Providing Food and Drink for Individuals

Understand the importance of food safety measures when providing food and drink for individuals.
Be able to maintain hygiene when handling food and drink.
Be able to meet safety requirements when preparing and serving food and drink for individuals.
Be able to meet safety requirements when clearing away food and drink.
Be able to store food and drink safely.
Know how to access additional advice or support about food safety.

Understand Loss and Grief in End of Life Care

Know the process of loss and grief.
Understand loss in the context of end of life care.
Understand how to support people following bereavement.
Understand how to manage own feelings of loss and grief when working in end of life care.

Understand How to Work in End of Life Care

Know different perspectives on death and dying.
Understand the aims, principles and policies of end of life care.
Understand factors regarding communication in end of life care.
Know how to access the range of support services available to individuals and others.

Collection of Used Equipment

Be able to collect used equipment.
Be able to implement standard precautions for infection prevention.
Be able to complete records according to organisational requirements.

Sort Used Equipment and Dispose of Waste

Be able to handle returned reusable medical devices.
Be able to dispose of waste, applying standard precautions and health and safety measures.
Be able to complete records according to organisational requirements to include tracking and traceability.

Stroke Awareness

Know what a stroke is.
Know how to recognise stroke.
Understand the management of risk factors for stroke.
Understand the importance of emergency response and treatment for stroke.
Understand the management of stroke.

Introductory Awareness of Sensory Loss

Understand the factors that impact on an individual with sensory loss and steps that can be taken to overcome these.
Understand the importance of effective communication for individuals with sensory loss.
Know the main causes and conditions of sensory loss.
Know how to recognise when an individual may be experiencing sight and/or hearing loss.
Know how to report concerns about sensory loss.

Assist in the Issuing of Pharmaceutical Stock

Be able to assemble stock for issue.
Be able to issue stock.
Be able to complete the issuing process.
Be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Be able to operate within the limitations of the job role.

Work with Babies and Young Children to Promote Their Development and Learning

Understand the development and learning of babies and young children.
Be able to promote the development and learning of babies and young children.
Understand the attachment needs of babies and young children.
Be able to engage with babies and young children and be sensitive to their needs.
Be able to work in partnership with carers in order to promote the learning and development of babies and young children.

Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings

Understand what is required for competence in own work role.
Be able to reflect on practice.
Be able to evaluate own performance.
Be able to agree a personal development plan.
Be able to use learning opportunities and reflective practice to contribute to personal development.

Support Individuals with Multiple Conditions and/or Disabilities

Understand the impact of multiple conditions and/or disabilities on individuals.
Understand own role in supporting individuals with multiple conditions and/or disabilities.
Understand the support available for individuals with multiple conditions and/or disabilities.
Be able to assist individuals with multiple conditions and/or disabilities.
Be able to evaluate the support provided to an individual to engage in activities.

Support Individuals Who Are Bereaved

Understand the effects of bereavement on individuals.
Understand principles for supporting individuals who are bereaved.
Be able to support individuals to express their response to loss.
Be able to support individuals who are bereaved.
Understand the role of specialist agencies in supporting individuals who are bereaved.
Be able to manage own feelings when providing support for individuals who are bereaved.

Prepare for and Carry Out Extended Feeding Techniques

Understand anatomy and physiology in relation to extended feeding.
Understand extended feeding techniques.
Understand legislation and agreed ways of working when using extended feeding techniques.
Be able to manage risks relating to extended feeding.
Be able to prepare for extended feeding.
Be able to carry out and complete extended feeding techniques.
Be able to maintain records and report on extended feeding.

Provide Support to Continue Recommended Therapies

Understand the importance of supporting individuals to continue recommended therapies.
Be able to encourage individuals to complete activities recommended by therapists.
Be able to support individuals to continue recommended therapy.
Be able to observe, record and report on observations during recommended therapy.
Be able to contribute to evaluation and review of recommended therapies.

Insert and Secure Nasogastric Tubes

Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
Understand the purpose and functions of nasogastric tubes and associated procedures.
Be able to prepare the insertion of a nasogastric tube.
Be able to insert a nasogastric tube.
Be able to provide aftercare for individuals following nasogastric tube insertion.

Develop Positive Relationships with Children and Young People

Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year.
Understand the need for developing positive relationships with children and young people.
Be able to establish positive relationships with children and young people.
Be able to provide information and advice to children and young people.

Provide Advice and Information to Enable Parents to Promote the Health and Well-Being of Their Newborn Babies

Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
Understand the requirements for the health and well-being of newborn babies and their parents/carers.
Be able to provide advice and information that enables parents/carers to meet the health and well-being needs of their newborn babies.

Facilitate and Monitor Housing and Accommodation Services to Support Individuals with Mental Health Needs

Understand legislation, national guidelines, policies, protocols and good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
Understand the nature and operation of the housing sector as related to people with mental health needs.
Be able to facilitate the arrangement of housing and accommodation services for individuals with mental health needs.
Be able to monitor the provision of housing and accommodation services for individuals with mental health needs.
Be able to keep records relating to individuals’ housing and accommodation.

Collaborate in the Assessment of Environmental and Social Support in the Community

Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
Understand how to assess the need for, and provision of, environmental and social support in the community.
Be able to carry out assessments in collaboration with others to establish the need for, and provision, of environmental and social support in the community.
Be able to plan changes to be made to the environment and social support with individuals and relevant others.

Influencing Others at Work

Understand the value of networking.

Care for the Physical and Nutritional Needs of Babies and Young Children

Be able to provide respectful physical care for babies and young children.
Be able to provide routines for babies and young children that support their health and development.
Be able to provide opportunities for exercise and physical activity.
Be able to provide safe and protective environments for babies and young children.
Be able to provide for the nutritional needs of babies under 18 months.
Understand how to provide for the nutritional needs of young children from 18–36 months.

Support Families Who Have a Child with a Disability

Understand the impact on a family of having a child with a disability.
Be able to support families who have a child with a disability.
Be able to support families with a child with a disability to use informal networks and community resources.
Be able to work in partnership with other professionals and agencies to support families with a child with a disability.

Support Individuals to Manage Their Finances

Know how to access information and advice about financial affairs.
Be able to provide support for individuals to manage their finances.
Be able to contribute to applying for financial assistance.
Be able to contribute to reviewing support for managing finances.

Obtain Venous Blood Samples

Understand legislation, policy and good practice related to obtaining venous blood samples.
Understand the anatomy and physiology relating to obtaining venous blood samples.
Be able to prepare to obtain venous blood samples.
Be able to obtain venous blood samples.
Be able to prepare venous blood samples for transportation.

Implement Therapeutic Group Activities

Understand the principles of therapeutic group activities.
Be able to plan and prepare for therapeutic group activities.
Be able to support individuals during therapeutic group activities.
Be able to contribute to the evaluation of therapeutic group activities.

Collate and Communicate Health Information to Individuals

Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals.
Be able to identify the information to be collated and communicated.
Be able to communicate health information.

Provide Information and Advice to Individuals on Eating to Maintain Optimum Nutritional Status

Know factors which can affect the nutritional status of individuals.
Know how to advise individuals on maintaining optimal nutritional status.
Be able to obtain specific body measurements from individuals.
Be able to provide individuals with information and advice on eating to maintain optimum nutritional status.

Inspire Institute of Technologies Pakistan is approved satellite centre of Inspire College of Techologies UK for ProQual Qualifications

Frequently Asked Questions (FAQs)

Assessment is based on assignments and practical tasks rather than traditional exams. Learners demonstrate their competence by applying knowledge to real-world scenarios, ensuring the qualification is practical and relevant to care settings.

Learners will develop skills in communication, safeguarding, person-centred care, and health and safety practices. These skills are essential for supporting individuals in healthcare and social care environments and are highly valued by employers.

Yes, completing this qualification enhances employability by providing accredited recognition of care skills. It prepares learners for entry-level roles such as care assistants or support workers and can serve as a foundation for further study in healthcare and social care.

Learners receive guidance from tutors and facilitators who provide feedback on assignments, answer questions, and ensure participants are confident in applying their skills to care settings.

Yes, safeguarding is a core component of the qualification. Learners will understand their responsibilities in protecting vulnerable individuals and ensuring compliance with legal and ethical standards in care environments.