ProQual Level 3 Diploma in Healthcare and Social Care Support Skills

The ProQual Level 3 Diploma in Healthcare and Social Care Support Skills is a comprehensive qualification designed for individuals working in healthcare and social care environments who want to strengthen their knowledge, skills, and professional credibility. It provides learners with advanced understanding of care practices, communication, safeguarding, and equality, ensuring they can deliver safe, effective, and compassionate support to those in need. This diploma is particularly suited to those working in community care, residential care, or healthcare support roles, where responsibilities are varied and demand a high level of competence.

Learners undertaking this diploma gain practical and theoretical knowledge across a wide range of areas, including supporting individuals with diverse needs, promoting inclusion, and maintaining health and safety standards. The qualification emphasizes person-centred approaches, ensuring that learners can adapt their support to meet the unique circumstances of individuals, families, and communities. By engaging with structured learning outcomes and assessment criteria, learners develop confidence in applying best practices while meeting organizational and sector requirements.

This diploma is valuable for professionals who want to formalize their skills and progress in their careers within healthcare and social care. It demonstrates a commitment to professional development and equips learners with the ability to contribute meaningfully to the quality of care provision. Employers benefit from staff who are trained to deliver consistent, reliable, and compassionate support, while learners gain recognition for their competence and dedication to improving the lives of others.

Course Overview

Awarding Body

ProQual

GHL

100

Study Mood

Online

Assessment

Assignments Based

Course Study Units

Level 2 Units

Sr#	Unit Title	Credit Value	GLH
1	Implement person centred approaches in health and social care	5	33
2	Principles of safeguarding and protection in health and social care	3	10
3	Assist in the administration of medication	4	31
4	Carry out personal hygiene for individuals unable to care for themselves	3	30
5	Support individuals with speech and language disorders to develop their communication skills	4	27
6	Perform the non-scrubbed circulating role for perioperative procedures	3	20
7	Minimise the risk of infection when transporting and storing healthcare waste	3	30
8	Assist in the issuing of prescribed items	3	30
9	Assist in the manufacture and assembly of medicinal products	7	22
10	Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products	10	32
11	Support individuals to carry out their own health care procedures	2	23
12	Provide support for therapy sessions	2	6
13	Contribute to the discharge of individuals to carers	2	45
14	Paediatric Emergency First Aid	1	23
15	Introduction to communication in health, social care or children’s and young people’s settings	3	20
16	Support individuals to meet personal care needs	2	24
17	Contribute to the safe use of medical devices in the perioperative environment	4	25
18	Causes and Spread of Infection	2	20
19	Prepare documentation, materials, components and other items for the preparation of aseptic products	6	38
20	Introduction to duty of care in health, social care or children’s and young people’s settings	1	28
21	Provide support for mobility	2	30
22	Assist others to plan presentations	2	38
23	Order Routine Pharmaceutical Stock	3	33
24	Dementia Awareness	2	13
25	Support individuals to manage continence	3	26
26	Move and position individuals in accordance with their plan of care	4	25
27	Handle information in health and social care settings	1	43
28	The role of the health and social care worker	2	40
29	Obtain and test specimens from individuals	2	14
30	Prepare individuals for healthcare activities	3	27
31	Assist in planning and evaluating learning activities	3	35
32	Provide support to the surgical team when preparing individuals for operative and invasive procedures	2	35
33	Assist the practitioner to carry out health care activities	2	32
34	Assist the practitioner to carry out health care activities	2	32
35	Work in partnership with families to support individuals	4	45
36	Minimise the risk of infection during the removal of used linen	2	27
37	Understand the context of supporting individuals with learning disabilities	3	24
38	Select and wear appropriate personal protective equipment for work in health care settings	4	20
39	Monitor and maintain the environment and resources during and after clinical / therapeutic activities	3	20
40	Prepare and dress for scrubbed clinical roles	3	26
41	Care for individuals with naso-gastric tubes	3	26
42	The principles of Infection Prevention and Control	3	24
43	Assist with the provision of a pharmacy service to meet individuals’ needs	3	25
44	Contribute to the effectiveness of teams	3	28
45	Support individuals who are distressed	3	10
46	Support individuals undergoing healthcare activities	4	26
47	Assist in receiving, handling and dispatching clinical specimens	2	20
48	Assist in the sale of medicines and products	8	22
49	Prepare aseptic products	10	22
50	Prepare and apply dressings and drains to individuals in the perioperative environment	2	25
51	Planning and Monitoring Work	2	28
52	Cleaning, Decontamination and Waste Management	2	16
53	Ensure your own Actions Reduce risks to Health and Safety	2	14
54	Introduction to equality and inclusion in health, social care or children’s and young people’s settings	2	30
55	Provide agreed support for foot care	3	25
56	Contribute to health and safety in health and social care	4	37
57	Support independence in the tasks of daily living	5	35
58	Prepare equipment for intraoperative cell salvage blood collection	2	30
59	Maintaining quality standards in the health sector	1	23
60	Support participation in learning and development activities	1	24
61	Provide support for sleep	3	30
62	Remove wound closure materials	3	23
63	Support individuals to eat and drink	2	25
64	Undertake agreed pressure area care	3	32
65	Service improvement in the health sector	2	43
66	Meet food safety requirements when providing food and drink for individuals	4	32
67	Understand loss and grief in end of life care	2	30
68	Understand how to work in end of life care	2	28
69	Collection of used equipment	3	35
70	Sort used equipment and dispose of waste	3	41
71	Stroke awareness	2	30
72	Introductory awareness of sensory loss	2	34
73	Assist in the issuing of pharmaceutical stock	3	38

Level 3 Units

Sr#	Unit Title	Credit Value	GLH
1	Work with babies and young children to promote their development and learning	6	45
2	Engage in personal development in health, social care or children’s and young people’s settings	3	10
3	Support individuals with multiple conditions and/or disabilities	4	31
4	Support individuals who are bereaved	4	30
5	Prepare for and carry out extended feeding techniques	4	27
6	Provide support to continue recommended therapie	3	20
7	Insert and secure nasogastric tubes	4	30
8	Develop positive relationships with children and young people	4	30
9	Provide advice and information to enable parents to promote the health and well-being of their newborn babies	3	22
10	Facilitate and monitor housing and accommodation services to support individuals with mental health needs	5	32
11	Collaborate in the assessment of environmental and social support in the community	4	23
12	Influencing Others at Work	1	6
13	Care for the physical and nutritional needs of babies and young children	6	45
14	Support families who have a child with a disability	3	23
15	Support individuals to manage their finances	3	20
16	Obtain venous blood samples	3	24
17	Implement therapeutic group activities	3	25
18	Collate and communicate health information to individuals	3	20
19	Provide information and advice to individuals on eating to maintain optimum nutritional status	5	38
20	Assist in the implementation of programmes to increase mobility, movement and functional independence	4	28
21	Receive and handle clinical specimens within the sterile field	4	30
22	Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery	5	38
23	Make recommendations for the use of physical resources in a health setting	5	33
24	Maintaining quality standards in the health sector	2	13
25	Understand Models of Disability	3	26
26	Support individuals to access and use services and facilities	4	25
27	Promote and implement health and safety in health and social care	6	43
28	Support young people with a disability to make the transition into adulthood	5	40
29	Understand mental well-being and mental health promotion	3	14
30	Carry out vision screening	4	27
31	Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services	5	35
32	Implement hydrotherapy programmes for individuals and groups	5	35
33	Deliver exercise sessions to improve individuals’ health and wellbeing	5	32
34	Provide support to the surgical team when preparing individuals for operative and invasive procedures	4	32
35	Facilitate person centred assessment, planning, implementation and review	6	45
36	Work in partnership with families to support individuals	4	27
37	Support individuals to develop and run support groups	3	24
38	Monitor own work practice in health, social care or children’s and young people’s settings	3	20
39	Perform first line calibration on clinical equipment to ensure it is fit for use	3	20
40	Monitor and review individuals progress in relation to maintaining optimum nutritional status	3	26
41	Give presentations to groups	4	26
42	Support individuals in undertaking their chosen activities	4	24
43	Control the use of physical resources in a health setting	3	25
44	Support children and young people experiencing transitions	3	28
45	Promote communication in health, social care or children’s and young people’s settings	3	10
46	Contribute to the prevention of aggressive and abusive behaviour of people	4	26
47	Service improvement in the health sector	3	20
48	Understand the process and experience of dementia	3	22
49	Understand Physical Disability	3	22
50	Support individuals with a learning disability to access healthcare	3	25
51	Undertake urethral catheterisation processes	4	28
52	Promote good practice in handling information in health and social care settings	2	16
53	Understand mental health problems	3	14
54	Perform routine Electrocardiograph (ECG) Procedures	4	30
55	Undertake treatments and dressings of lesions and wounds	4	25
56	Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs	6	37
57	Administer oral nutritional products to individuals	5	35
58	Promote effective communication with individuals with sensory loss	4	30
59	Work with other professionals and agencies to support individuals with physical disability	3	23
60	Support individuals to access housing and accommodation services	4	24
61	Identify information requirements in a health context	4	30
62	Prepare and reproduce permanent radiographic images	4	23
63	Develop and prepare speech and language therapy resources for alternative and augmentative communication (AAC) use	4	25
64	Carry out wound drainage care	4	32
65	Prepare and provide surgical instrumentation and supplementary items for the surgical team	6	43
66	Care for a newly born baby when the mother is unable to do so	4	32
67	Understand Child and Young Person Development	4	30
68	Provide support to maintain and develop skills for everyday life	4	28
69	Facilitate learning and development activities to meet individual needs and preferences	5	35
70	Enable individuals with behavioural difficulties to develop strategies to change their behaviour	8	41
71	Reprocess endoscopy equipment	4	30
72	Support individuals with cognition and learning difficulties	5	34
73	Assist in testing individuals’ abilities prior to planning physical activities	5	38
74	Support individuals to manage dysphagia	5	35
75	Provide advice on foot care for individuals with diabetes	3	23
76	Transport, transfer and position individuals and equipment within the perioperative environment	5	32
77	Understand Sensory Loss	3	21
78	Support families who are affected by Acquired Brain Injury	3	30
79	Support individuals during a period of change	4	29
80	Perform intravenous cannulation	4	34
81	Care for individuals with urethral catheters	4	30
82	Conduct routine maintenance on clinical equipment	4	30
83	Assist and support individuals to use alternative and augmentative communication systems (AAC)	5	35
84	Measure and record individuals’ body fluid balance in a perioperative environment	4	23
85	Support parents/carers to interact with and care for their newborn baby	4	30
86	Deliver training through demonstration and instruction	3	21
87	Principles for implementing duty of care in health social care or children’s and young people’s settings	1	5
88	Promote Child and Young Person Development	3	25
89	Develop and sustain effective working relationships with staff in other agencies	4	24
90	Undertake physiological measurements	3	23
91	Undertake stoma care	4	30
92	Assure the effective functioning of radiographic image processing equipment	4	25
93	Operate equipment for intraoperative cell salvage blood collection	5	40
94	Advise and inform individuals on managing their condition	5	31
95	Assist others to monitor individuals’ progress in managing dysphagia	5	38
96	Support carers to meet the care needs of individuals	5	30
97	Maintain pharmaceutical stock	3	4
98	Anatomy and Physiology for Maternity Support Workers	2	20
99	Receive prescriptions from individuals	3	15
100	Understand how to support individuals with autistic spectrum conditions	3	28
101	Support Individuals with Specific Communication Needs	5	35
102	Obtain and test capillary blood samples	4	30
103	Support individuals at the end of life	7	53
104	Contribute to effective multidisciplinary team working	3	20
105	Analyse and present health related data and information	4	30
106	Remove wound drains	4	27
107	Develop activities and materials to enable individuals to reach specific communication goals	5	38
108	Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process	5	39
109	Support parents/carers and those in a parental role to care for babies during their first year	5	36
110	Obtain a client history	3	22
111	Manage the availability of physical resources to meet service delivery needs in a health setting	5	33
112	Administer medication to individuals, and monitor the effects	5	30
113	Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check	4	11
114	Promote equality and inclusion in health, social care or children’s and young people’s settings	2	8
115	Understand the impact of Acquired Brain Injury on individuals	3	28
116	Support individuals to live at home	4	25
117	Promote person centred approaches in health and social care	6	41
118	interact with and support individuals using telecommunications	5	36
119	Undertake tissue viability risk assessments	3	26
120	Manufacture equipment or medical devices for individuals within healthcare	4	30
121	Provide support for individuals with communication and interaction difficulties	5	39
122	Monitor individuals’ progress in relation to managing their body weight and nutrition	3	26
123	Assist in implementing treatment programmes for individuals with severely reduced movement/mobility	5	29
124	Assist in the delivery of perioperative care and support to individuals	4	31
125	Examine the feet of individuals with diabetes	4	32
126	Communicate with individuals about promoting their health and wellbeing while working as a Health Trainer	3	15
127	Understand How to Safeguard the Wellbeing of Children and Young People	3	25
128	Support Children and Young People’s Health and Safety	2	15
129	Develop Positive Relationship with Children, Young People and Others Involved in Their Care	1	8
130	Working Together for the Benefit of Children and Young People	2	15
131	Understand How to Support Positive Outcomes for Children and Young People	3	25
132	Assessment and planning with children and young people	5	35
133	Promote the wellbeing and resilience of children and young people	4	30
134	Professional practice in children and young people’s social care	4	30
135	Support individuals to prepare for and settle in to new home environments	3	23
136	Promote positive behaviour	6	44
137	Support use of medication in social care settings	5	40
138	Provide information and advice to children and young people	3	22
139	Support young people to move towards independence and manage their lives	3	20
140	Work with children and young people in a residential care setting	5	35
141	Support positive practice with children and young people with speech, language and communication needs	4	28
142	Support children or young people in their own home	4	30
143	Support positive attachments for children and young people	7	55
144	Support individuals with autistic spectrum conditions	4	33
145	Prepare, load and operate decontamination equipment	3	23
146	Carry out sterilisation and product release of reuseable medical devices	3	24
147	Understand how to monitor the decontamination process	2	19
148	Monitor and solve customer service problems	1	8
149	Plan, allocate and monitor work of a team	6	40
150	Understand Stroke Care Management	5	25
151	Conduct hearing assessments	4	36
152	Conduct External Ear Examinations	5	38
153	Carry out intravenous infusion	4	28
154	Carry out blood collection from fixed or central lines	4	30
155	Diabetes Awareness	4	30
156	Introduction to the role and responsibilities of a Health Trainer	6	46
157	Establishing and developing relationships with communities while working as a Health Trainer	4	20
158	Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health Trainer	3	10
159	Clinical Imaging Support Worker: Anatomy and Terminology	5	25
160	Clinical Imaging Support Worker: Fundamentals of Care	3	24
161	Clinical Imaging Support Worker: Radiation Protection and Awareness	6	48
162	The Use of Contrast Media in Clinical Imaging	3	24
163	Speech and Language Support for 11-16s: From Theory into Practice	2	15
164	Speech and Language Support for 5-11s: From Theory into Practice	9	63
165	Communication Support for 0-25s with Severe and Complex Needs: From Theory into Practice	9	63
166	Speech and language support for under 5s: From theory into practice	9	63
167	Receive pharmaceutical stock	3	9

Level 4 Units

Sr#	Unit Title	Credit Value	GLH
1	Support disabled children and young people and those with specific requirements	6	45
2	Enable children and young people to understand their health and well-being	5	38
3	Develop and agree individualised care plans for babies and families	5	38
4	Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage	5	40
5	Support individuals to access education, training or employment	4	31

Entry Requirements

Minimum age: Minimum age of 18 years.
Educational background: A suitable educational background or prior experience in healthcare/social care is recommended.
Language proficiency: Proficiency in English language for reading, writing, and communication.
Work experience: Relevant work experience in healthcare or social care settings is highly beneficial.

Who Can Enroll

This qualification is ideal for individuals working in or aspiring to roles within healthcare and social care.

Care assistants in residential or community settings
Healthcare support workers in hospitals or clinics
Social care workers supporting vulnerable individuals
Community support staff working with families and groups
Professionals seeking to formalize their skills in care provision
Individuals aiming to progress into supervisory or advanced support roles

Course Learning Outcomes

Implement Person-Centred Approaches in Health and Social Care

Understand person-centred approaches for care and support
Be able to work in a person-centred way
Be able to establish consent when providing care or support
Be able to encourage active participation
Be able to support the individual’s right to make choices
Be able to promote individuals’ well-being

Principles of Safeguarding and Protection in Health and Social Care

Know how to recognise signs of abuse
Know how to respond to suspected or alleged abuse
Understand the national and local context of safeguarding and protection from abuse
Understand ways to reduce the likelihood of abuse
Know how to recognise and report unsafe practices

Assist in the Administration of Medication

Know current legislation, guidelines and policies relevant to medication administration
Understand own role in assisting with medication administration
Understand requirements and procedures for assisting with medication
Understand requirements and procedures for ensuring patient safety
Be able to prepare for medication administration
Be able to assist in medication administration
Be able to contribute to the management of medications and records

Carry Out Personal Hygiene for Individuals Unable to Care for Themselves

Know safety measures specific to personal hygiene activities
Know anatomy and physiology of the skin, nose, mouth, eyes and ears
Be able to prepare to undertake personal hygiene activities
Be able to undertake personal hygiene activities
Be able to record and report outcomes

Support Individuals with Speech and Language Disorders to Develop Communication Skills

Know legislation, guidelines, policies, protocols and good practice related to communication support
Know factors affecting communication ability
Understand therapeutic programmes and activities for communication development
Be able to prepare to support individuals during therapeutic activities
Be able to support implementation of therapeutic programmes and activities

Perform the Non-Scrubbed Circulating Role for Perioperative Procedures

Understand how to perform the non-scrubbed circulating role in line with policies and good practice
Know how medical devices are used for surgical interventions
Be able to work with medical devices and equipment for clinical procedures

Minimise the Risk of Infection When Transporting and Storing Healthcare Waste

Understand national and local policy relating to infection prevention
Know how to transport and store waste containers safely
Be able to handle and transport waste containers safely
Be able to store healthcare waste in line with policy
Be able to minimise infection risk after transporting and storing waste

Assist in the Issuing of Prescribed Items

Be able to confirm the identity of the individual
Be able to identify whether the individual is taking other medication
Be able to issue prescribed items
Be able to operate within job role limitations
Be able to comply with legislation, policy, good practice and ethical standards

Assist in the Manufacture and Assembly of Medicinal Products

Prepare environment, equipment, ingredients and self prior to manufacture
Assist with preparation and processing of medicinal products
Complete assembly and manufacturing process
Operate within job role limitations
Comply with SOPs, health and safety and environmental monitoring policies

Assist in the Preparation of Documentation, Materials and Other Items for Manufacture and Assembly of Medicinal Products

Follow health and safety procedures in the workplace
Assist in preparation of the work area
Assist in preparation and completion of documentation and labels
Select and prepare raw materials for product preparation
Work within job role limitations

Provide Support for Therapy Sessions

Understand the benefits of therapy sessions
Be able to prepare for therapy sessions
Be able to provide support in therapy sessions
Be able to observe and record therapy sessions
Be able to contribute to the review of therapy sessions

Contribute to the Discharge of Individuals to Carers

Understand the procedures for discharging individuals to a carer
Be able to prepare individuals for discharge
Be able to contribute to the discharge of individuals to carers

Paediatric Emergency First Aid

Understand the role of the paediatric first aider
Be able to assess an emergency situation and act safely and effectively
Be able to provide first aid for an infant and child who is unresponsive and breathing normally
Be able to provide first aid for an infant and child who is unresponsive and not breathing normally
Be able to provide first aid for an infant and child with a foreign body airway obstruction
Be able to provide first aid for an infant and child who is wounded and bleeding
Know how to provide first aid to an infant and child suffering from shock

Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why communication is important in the work setting
Be able to meet communication and language needs, wishes and preferences of individuals
Be able to reduce barriers to communication
Be able to apply principles and practices relating to confidentiality at work

Support Individuals to Meet Personal Care Needs

Be able to work with individuals to identify needs and preferences in relation to personal care
Be able to provide support for personal care safely
Be able to support individuals to use the toilet
Be able to support individuals to maintain personal hygiene
Be able to support individuals to manage personal appearance
Be able to monitor and report on support for personal care

Contribute to the Safe Use of Medical Devices in the Perioperative Environment

Understand the importance of following health and safety requirements when using medical devices
Be able to check and handle medical devices according to health and safety procedures
Be able to check the integrity of instrument trays
Be able to dispose of used items and equipment safely

Causes and Spread of Infection

Understand the causes of infection
Understand the transmission of infection

Prepare Documentation, Materials, Components and Other Items for the Preparation of Aseptic Products

Prepare, monitor and maintain suitable working environments
Complete documentation accurately
Prepare starting materials for aseptic products
Comply with legislation, policy, good practice and professional codes of practice
Operate within job role limitations

Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

Understand the implications of duty of care
Understand support available for addressing dilemmas about duty of care
Know how to respond to complaints

Provide Support for Mobility

Understand the importance of mobility
Be able to prepare for mobility activities
Be able to support individuals to keep mobile
Be able to observe, record and report on mobility activities

Assist Others to Plan Presentations

Understand techniques and resources involved in planning presentations
Be able to assist others to plan presentations

Order Routine Pharmaceutical Stock

Be able to accurately order stock
Be able to process orders
Be able to complete the ordering process
Comply with legislation, policy, good practice and professional codes of practice
Operate within job role limitations

Dementia Awareness

Understand what dementia is
Understand key features of theoretical models of dementia
Know the most common types of dementia and their causes
Understand factors relating to an individual’s experience of dementia

Support Individuals to Manage Continence

Understand factors that affect the management of continence
Be able to support individuals to manage their own continence
Be able to support the use of equipment to manage continence
Be able to support continence safely
Be able to monitor and report on support for managing continence

Move and Position Individuals in Accordance with Their Plan of Care

Understand anatomy and physiology in relation to moving and positioning individuals
Understand legislation and agreed ways of working when moving and positioning individuals
Be able to minimise risk before moving and positioning individuals
Be able to prepare individuals before moving and positioning
Be able to move and position an individual
Know when to seek advice or involve others when moving and positioning

Handle Information in Health and Social Care Settings

Understand the need for secure handling of information
Know how to access support for handling information
Be able to handle information in accordance with agreed ways of working

The Role of the Health and Social Care Worker

Understand working relationships in health and social care
Be able to work in ways agreed with the employer
Be able to work in partnership with others

Obtain and Test Specimens from Individuals

Understand processes involved in obtaining and testing specimens
Be able to prepare to obtain specimens
Be able to obtain specimens
Be able to test specimens
Be able to report outcomes of specimen tests
Understand legislation, policy and good practice in relation to specimens

Prepare Individuals for Healthcare Activities

Understand legislation, policy and good practice related to preparation for healthcare activities
Be able to prepare individuals for healthcare activities
Be able to record and report healthcare activities

Assist in Planning and Evaluating Learning Activities

Know legislation, guidelines, policies and good practice informing learning activities
Understand adult learning styles
Understand roles and responsibilities in planning, implementing and evaluating learning activities
Be able to assist in planning learning activities
Be able to evaluate learning activities

Assist the Practitioner to Carry Out Health Care Activities

Know legislation, guidelines, policies, protocols and good practice when assisting practitioners
Be able to assist the practitioner in carrying out health care activities

Minimise the Risk of Infection During the Removal of Used Linen

Understand guidelines for infection prevention and control
Know how to remove linen for collection and disposal safely
Be able to prepare to remove used linen while minimising infection risk
Be able to remove used linen safely
Be able to minimise infection risk after removing linen

Inform an Individual of Discharge Arrangements

Understand discharge and post-discharge information needs
Be able to inform individuals of discharge arrangements

Understand the Context of Supporting Individuals with Learning Disabilities

Understand legislation and policies supporting human rights and inclusion
Understand the nature and characteristics of learning disability
Understand the historical context of learning disability
Understand advocacy, empowerment and active participation principles
Understand how views and attitudes impact individuals and families
Know how to promote communication with individuals with learning disabilities

Select and Wear Appropriate Personal Protective Equipment (PPE) for Work in Health Care Settings

Understand legislation, local policy and protocol for PPE use
Be able to select and use PPE in a healthcare setting

Monitor and Maintain the Environment and Resources During and After Clinical/Therapeutic Activities

Know procedures for monitoring and maintaining environments and resources
Be able to operate equipment
Be able to monitor and maintain environments and resources
Be able to clean resources in own work area

Prepare and Dress for Scrubbed Clinical Roles

Understand safe procedures for scrubbed clinical roles
Know how to work within own competence
Understand how to dress for scrubbed clinical roles
Be able to work within scrubbed clinical roles

Care for Individuals with Naso-Gastric Tubes

Understand care requirements for naso-gastric tubes in line with legislation and guidelines
Know anatomy and physiology of the upper gastrointestinal system
Be able to prepare for naso-gastric procedures
Be able to support individuals undergoing naso-gastric procedures

The Principles of Infection Prevention and Control

Understand roles and responsibilities in infection prevention and control
Understand legislation and policies relating to infection control
Understand systems and procedures for infection prevention
Understand the importance of risk assessment
Understand the importance of PPE in infection control
Understand the importance of good personal hygiene

Assist with the Provision of a Pharmacy Service to Meet Individuals’ Needs

Identify individual needs
Provide information that meets individual requirements
Resolve issues and concerns
Comply with SOPs, policies and procedures
Work within job role limitations

Support Independence in the Tasks of Daily Living

Understand principles for supporting independence in daily living tasks
Be able to establish what support is required for daily living tasks
Be able to provide support for planning and preparing meals
Be able to provide support for buying and using household and personal items
Be able to provide support for keeping the home clean and secure
Be able to identify and respond to changes needed in support for daily living tasks

Prepare Equipment for Intraoperative Cell Salvage Blood Collection

Know legislation, guidelines, policies, protocols and good practice related to equipment preparation
Understand transfusion issues related to intraoperative cell salvage
Understand the role and function of equipment used in intraoperative cell salvage blood collection
Be able to prepare equipment for intraoperative cell salvage blood collection

Maintaining Quality Standards in the Health Sector

Know how legislation, policies and procedures determine quality standards of work
Know the limits of own expertise and when to refer to others
Know how to use resources efficiently to support quality standards

Emergency First Aid Skills

Understand the role and responsibilities of an emergency first aider
Know how to assess an incident
Manage an unresponsive casualty who is breathing normally
Manage an unresponsive casualty who is not breathing normally
Recognise and assist a casualty who is choking
Manage a casualty who is wounded and bleeding
Manage a casualty who is in shock
Understand how to manage a casualty with a minor injury

Assemble Prescribed Items

Prepare to assemble prescribed items
Select the prescribed item
Label and package prescribed items
Complete the assembly process
Comply with legal and ethical requirements, SOPs, and relevant guidelines

Support Participation in Learning and Development Activities

Understand factors to consider when supporting individuals in learning activities
Be able to support individuals to prepare for learning activities
Be able to contribute to preparing the environment and resources
Be able to support individuals to take part in learning activities
Be able to contribute to evaluation of learning or development activities

Provide Support for Sleep

Understand the importance of sleep
Be able to establish conditions suitable for sleep
Be able to assist an individual to sleep
Be able to monitor sleep
Know how to access information and advice about sleep difficulties

Remove Wound Closure Materials

Know anatomy and physiology of the skin and underlying tissues
Understand wound healing and contamination
Understand rationale for approved procedures and techniques
Be able to prepare to remove wound closure materials
Be able to remove wound closure materials
Be able to record and report outcomes

Support Individuals to Eat and Drink

Be able to support individuals to make choices about food and drink
Be able to prepare to provide support for eating and drinking
Be able to provide support for eating and drinking
Be able to clear away after food and drink
Be able to monitor eating and drinking and the support provided

Undertake Agreed Pressure Area Care

Understand anatomy and physiology of the skin in relation to pressure area care
Understand good practice in relation to own role
Be able to follow the agreed care plan
Understand use of materials, equipment and resources for pressure area care
Be able to prepare to undertake pressure area care
Be able to undertake pressure area care

Service Improvement in the Health Sector

Know how to carry out evaluation of services
Know how to pass on constructive ideas for improving service provision
Know how to make changes to own practice to improve service provision

Meet Food Safety Requirements When Providing Food and Drink for Individuals

Understand the importance of food safety measures
Be able to maintain hygiene when handling food and drink
Be able to meet safety requirements when preparing and serving food and drink
Be able to meet safety requirements when clearing away food and drink
Be able to store food and drink safely
Know how to access advice or support about food safety

Understand Loss and Grief in End of Life Care

Know the process of loss and grief
Understand loss in the context of end of life care
Understand how to support people following bereavement
Understand how to manage own feelings of loss and grief

Understand How to Work in End of Life Care

Know different perspectives on death and dying
Understand aims, principles and policies of end of life care
Understand factors regarding communication in end of life care
Know how to access support services available to individuals and others

Collection of Used Equipment

Be able to collect used equipment
Be able to implement standard precautions for infection prevention
Be able to complete records according to organisational requirements

Sort Used Equipment and Dispose of Waste

Be able to handle returned reusable medical devices
Be able to dispose of waste safely
Be able to complete records for tracking and traceability

Stroke Awareness

Know what a stroke is
Know how to recognise stroke
Understand management of risk factors for stroke
Understand importance of emergency response and treatment
Understand management of stroke

Introductory Awareness of Sensory Loss

Understand factors impacting individuals with sensory loss
Understand importance of effective communication
Know main causes and conditions of sensory loss
Know how to recognise sight and/or hearing loss
Know how to report concerns about sensory loss

Assist in the Issuing of Pharmaceutical Stock

Be able to assemble stock for issue
Be able to issue stock
Be able to complete the issuing process
Be able to comply with legislation, policy, good practice and professional codes of practice
Be able to operate within job role limitations

Work with Babies and Young Children to Promote Their Development and Learning

Understand development and learning of babies and young children
Be able to promote development and learning
Understand attachment needs of babies and young children
Be able to engage with babies and young children sensitively
Be able to work in partnership with carers

Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings

Understand what is required for competence in own work role
Be able to reflect on practice
Be able to evaluate own performance
Be able to agree a personal development plan
Be able to use learning opportunities and reflective practice to contribute to personal development

Support Individuals with Multiple Conditions and/or Disabilities

Understand the impact of multiple conditions and/or disabilities on individuals
Understand own role in supporting individuals with multiple conditions and/or disabilities
Understand the support available for individuals with multiple conditions and/or disabilities
Be able to assist individuals with multiple conditions and/or disabilities
Be able to evaluate the support provided to an individual to engage in activities

Support Individuals Who Are Bereaved

Understand the effects of bereavement on individuals
Understand principles for supporting individuals who are bereaved
Be able to support individuals to express their response to loss
Be able to support individuals who are bereaved
Understand the role of specialist agencies in supporting individuals who are bereaved
Be able to manage own feelings when providing support for individuals who are bereaved

Prepare for and Carry Out Extended Feeding Techniques

Understand anatomy and physiology in relation to extended feeding
Understand extended feeding techniques
Understand legislation and agreed ways of working when using extended feeding techniques
Be able to manage risks relating to extended feeding
Be able to prepare for extended feeding
Be able to carry out and complete extended feeding techniques
Be able to maintain records and report on extended feeding

Provide Support to Continue Recommended Therapies

Understand the importance of supporting individuals to continue recommended therapies
Be able to encourage individuals to complete activities recommended by therapists
Be able to support individuals to continue recommended therapy
Be able to observe, record and report on observations during recommended therapy
Be able to contribute to evaluation and review of recommended therapies

Insert and Secure Nasogastric Tubes

Understand legislation, guidelines, policies, protocols and good practice related to nasogastric tubes
Understand the purpose and functions of nasogastric tubes and associated procedures
Be able to prepare for insertion of a nasogastric tube
Be able to insert a nasogastric tube
Be able to provide aftercare following nasogastric tube insertion

Develop Positive Relationships with Children and Young People

Understand legislation, guidelines, policies, protocols and good practice related to supporting parents/carers
Understand the need for developing positive relationships with children and young people
Be able to establish positive relationships with children and young people
Be able to provide information and advice to children and young people

Provide Advice and Information to Enable Parents to Promote the Health and Well-Being of Their Newborn Babies

Understand legislation, guidelines, policies, protocols and good practice related to newborn health
Understand requirements for the health and well-being of newborn babies and parents/carers
Be able to provide advice and information to parents/carers to meet newborn health needs

Facilitate and Monitor Housing and Accommodation Services to Support Individuals with Mental Health Needs

Understand legislation, guidelines, policies, protocols and good practice related to housing support
Understand the nature and operation of the housing sector for people with mental health needs
Be able to facilitate housing and accommodation services for individuals
Be able to monitor provision of housing and accommodation services
Be able to keep records relating to housing and accommodation

Collaborate in the Assessment of Environmental and Social Support in the Community

Understand legislation, guidelines, policies, protocols and good practice related to community support
Understand how to assess the need for environmental and social support
Be able to carry out assessments in collaboration with others
Be able to plan changes to be made to the environment and social support with individuals and relevant others

Provide Support to the Surgical Team When Preparing Individuals for Operative and Invasive Procedures

Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice
Understand factors to consider in the choice of surgical instruments and supplementary items
Be able to support others to prepare individuals for operative and invasive procedures
Be able to select, handle and dispose of surgical instruments and supplementary items

Facilitate Person-Centred Assessment, Planning, Implementation and Review

Understand principles of person-centred assessment and care planning
Be able to facilitate person-centred assessment
Be able to contribute to planning of care or support
Be able to support implementation of care plans
Be able to monitor care plans
Be able to facilitate review of care plans and their implementation

Work in Partnership with Families to Support Individuals

Understand partnership working with families
Be able to establish and maintain positive relationships with families
Be able to plan shared approaches to care and support with families
Be able to work with families to access support in their role as carers
Be able to exchange and record information about partnership work
Be able to contribute to reviewing partnership work with families
Be able to provide feedback about support for families

Support Individuals to Develop and Run Support Groups

Understand the role of support groups
Be able to support individuals to assess the need for additional support groups
Be able to support individuals to develop their own support groups
Be able to support individuals to run support groups
Be able to support individuals to evaluate support groups

Monitor Own Work Practice in Health, Social Care or Children’s and Young People’s Settings

Understand the importance of monitoring work practices
Be able to prepare to carry out monitoring activities
Be able to carry out monitoring activities
Be able to respond to outcomes of monitoring activities

Perform First Line Calibration on Clinical Equipment to Ensure It Is Fit for Use

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand procedures involved in calibration of equipment
Be able to run tests on equipment
Be able to conclude and report on tests

Monitor and Review Individuals’ Progress in Relation to Maintaining Optimum Nutritional Status

Understand how to monitor and review progress in maintaining nutritional status
Be able to monitor individuals’ progress
Be able to support individuals to review their own progress

Give Presentations to Groups

Understand legislation, guidelines, policies, protocols and good practice related to group presentations
Understand factors contributing to effective group presentations
Be able to plan a presentation to facilitate learning
Be able to present information to a group

Support Individuals in Undertaking Their Chosen Activities

Understand legislation, guidelines, policies, protocols and good practice when supporting chosen activities
Understand concepts for supporting individuals in chosen activities
Be able to make plans with individuals to undertake chosen activities
Be able to support individuals to undertake chosen activities

Control the Use of Physical Resources in a Health Setting

Understand how to control use of physical resources in line with local policy and protocol
Be able to advise team members on expenditure and resource usage
Be able to monitor expenditure and resource usage

Support Children and Young People Experiencing Transitions

Understand the impact of transitions on children and young people
Understand how to support children and young people experiencing transitions
Understand influences on children and young people experiencing transitions

Promote Communication in Health, Social Care or Children’s and Young People’s Settings

Understand why effective communication is important in the work setting
Be able to meet communication and language needs, wishes and preferences of individuals
Be able to overcome barriers to communication

Contribute to the Prevention of Aggressive and Abusive Behaviour of People

Be able to take action to discourage aggressive and abusive behaviour
Understand the actions to take to discourage aggressive and abusive behaviour

Service Improvement in the Health Sector

Understand how to evaluate own work and that of others to identify potential improvements
Understand how to make constructive suggestions about service improvements
Understand how to discuss and agree improvements with others
Understand how to make agreed improvements to own work and support others to make changes

Understand the Process and Experience of Dementia

Understand the neurology of dementia
Understand the impact of recognition and diagnosis of dementia
Understand how dementia care must be underpinned by a person-centred approach

Understand Physical Disability

Understand the importance of differentiating between the individual and the disability
Understand the concept of physical disability
Understand the impact of living with a physical disability within society
Understand the importance of promoting inclusion and independence

Support Individuals with a Learning Disability to Access Healthcare

Understand legislation, policies and guidance relevant to healthcare access
Understand the function of different healthcare services needed by individuals with learning disabilities
Understand the role of professionals within healthcare services
Understand how healthcare plans and regular checks underpin long-term well-being
Be able to complete and review healthcare plans
Understand issues faced by individuals with learning disabilities when accessing healthcare
Be able to support individuals when accessing healthcare services

Undertake Urethral Catheterisation Processes

Understand legislation, policy and good practice in relation to urethral catheterisation
Understand relevant anatomy and physiology
Be able to prepare to insert urethral catheters
Be able to insert urethral catheters
Be able to monitor and care for the catheter after insertion
Be able to care for and support the individual during and after the procedure

Promote Good Practice in Handling Information in Health and Social Care Settings

Understand requirements for handling information in health and social care settings
Be able to implement good practice in handling information
Be able to support others to handle information

Understand Mental Health Problems

Know the main forms of mental ill health
Know the impact of mental ill health on individuals and their social networks

Perform Routine Electrocardiograph (ECG) Procedures

Understand legislation, guidelines, policies, protocols and good practice impacting own role
Understand the purpose and functions of electrocardiographs
Be able to prepare to carry out routine ECG procedures
Be able to carry out routine ECG procedures

Undertake Treatments and Dressings of Lesions and Wounds

Understand safety measures specific to wound treatments and dressings
Understand wound infection and healing
Understand rationale for procedures when treating wounds/lesions
Be able to prepare to treat and dress lesions and wounds
Be able to carry out treatments and dressings
Be able to record and report outcomes

Adapt and Fit Healthcare Equipment, Medical Devices, Assistive Technology, or Products

Understand legislation, policy and good practice related to adapting and fitting prescribed items
Understand anatomy and physiology relevant to adapting and fitting prescribed items
Understand specialist technical requirements of healthcare equipment and devices
Be able to adapt prescribed items to meet individuals’ needs
Be able to fit prescribed items to meet individuals’ needs

Administer Oral Nutritional Products to Individuals

Understand how to administer oral nutritional products in line with legislation and guidelines
Understand common nutritional products and their uses
Understand how to manage possible reactions to nutritional products
Be able to prepare for oral administration
Be able to administer oral nutritional products
Be able to maintain stock of nutritional products

Promote Effective Communication with Individuals with Sensory Loss

Understand the importance of effective two-way communication
Understand different methods to support communication with individuals with sensory loss
Be able to support individuals with communication
Evaluate effectiveness of communication methods used

Work with Other Professionals and Agencies to Support Individuals with Physical Disability

Understand contributions of professionals and agencies in supporting individuals with physical disabilities
Be able to assess needs of individuals for inclusive social care provision
Be able to demonstrate partnership working

Support Individuals to Access Housing and Accommodation Services

Understand support available to access housing and accommodation services
Be able to work with individuals to identify suitable housing and accommodation services
Be able to plan with individuals to access housing and accommodation services
Be able to support individuals to access housing and accommodation services
Be able to work with housing and accommodation services to meet needs
Be able to contribute to review of housing and accommodation services

Identify Information Requirements in a Health Context

Understand legislation, guidelines, policies, protocols and good practice related to identifying data requirements
Be able to find and select data requirements in a health context
Be able to prepare resources to retrieve agreed data and information

Prepare and Reproduce Permanent Radiographic Images

Understand legislation and codes of practice related to radiographic images
Understand materials and techniques involved in preparing and reproducing images
Prepare equipment and materials to process radiographic images
Carry out processing of radiographic images
Monitor the processing procedure

Develop and Prepare Speech and Language Therapy Resources for AAC Use

Understand how resources support individuals using AAC systems
Be able to determine resource needs of individuals using AAC systems
Be able to cost and order materials, equipment and resources
Be able to develop resources for individuals using AAC systems

Inspire Institute of Technologies Pakistan is approved satellite centre of Inspire College of Techologies UK for ProQual Qualifications

Frequently Asked Questions (FAQs)

Assessment is based on a portfolio of evidence, which may include written assignments, workplace observations, reflective accounts, and case studies. Learners demonstrate their competence by applying knowledge and skills in real or simulated care environments.

This diploma benefits care assistants, healthcare support workers, and social care staff who want to formalize their skills and gain recognition for their competence. It is also suitable for individuals seeking career progression within the care sector.

Learners will gain skills in supporting individuals with diverse needs, promoting inclusion, safeguarding vulnerable people, and maintaining health and safety standards. They will also develop confidence in applying person-centred approaches to care.

Employers benefit from staff who are trained to deliver consistent, reliable, and compassionate care. This strengthens organizational credibility, improves service quality, and ensures compliance with sector standards.

By completing the diploma, learners gain recognition for their competence and commitment to professional development. This enhances employability and credibility with employers, making it easier to progress into supervisory or advanced support roles within healthcare and social care.