The LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor course equips professionals with the advanced knowledge and auditing expertise needed to evaluate and enhance quality management systems (QMS) for sustained organizational success. ISO 9004:2018 focuses on achieving long-term results by improving performance, stakeholder satisfaction, and overall business resilience.
This qualification is ideal for quality management professionals, auditors, consultants, and managers aiming to lead audits and implement effective quality strategies that drive continuous improvement. Through practical assignments, case studies, and real-world scenarios, learners will gain in-depth understanding of auditing processes, root cause analysis, corrective actions, and leadership in audits.
By the end of this course, learners will be able to plan, conduct, report, and follow up on audits in alignment with ISO 9004:2018 standards, ensuring their organization maintains competitive advantage through quality excellence.
Course Overview
Qualification Title: LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor
Awarding Body: LICQual
Total Units: 06
Total Credits: 40
Guided Learning Hours (GLH): 120
Course Study Units (Mandatory)
- Introduction to ISO 9004:2018 and Quality Management for Sustained Success
- The Auditing Process and Planning
- Conducting Audits of Quality Management Systems
- Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions
- Reporting Audit Findings and Leading Audits
- Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success
Course Learning Outcomes
1. Introduction to ISO 9004:2018 and Quality Management for Sustained Success
- Understand ISO 9004:2018 principles and objectives.
- Analyze the importance of sustained success in organizations.
- Evaluate quality management strategies aligned with business goals.
2. The Auditing Process and Planning
- Explain the key stages of the auditing process.
- Develop comprehensive audit plans and schedules.
- Identify resources and risk factors in audit preparation.
3. Conducting Audits of Quality Management Systems
- Apply effective auditing techniques and tools.
- Engage with auditees to gather accurate evidence.
- Evaluate compliance with ISO 9004:2018 requirements.
4. Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions
- Identify and classify non-conformities.
- Perform root cause analysis using recognized methodologies.
- Recommend and verify corrective actions.
5. Reporting Audit Findings and Leading Audits
- Prepare clear and professional audit reports.
- Present findings to stakeholders effectively.
- Demonstrate leadership and communication skills during audits.
6. Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success
- Plan and conduct follow-up audits.
- Promote a culture of continuous improvement.
- Evaluate long-term performance and organizational resilience.
Course Benefits
This course provides professionals with internationally recognized auditing skills and a deep understanding of ISO 9004:2018. It enables learners to lead audits confidently, improve quality systems, and enhance their organization’s competitive edge. Benefits include:
- Enhanced career opportunities in quality management and auditing.
- Practical, hands-on approach to auditing and QMS improvement.
- Improved organizational performance and stakeholder satisfaction.
- Alignment with global best practices in quality management.
Ideal Learner
This qualification is tailored for individuals seeking advanced auditing skills and leadership in quality management. Ideal learners include:
- Quality managers and supervisors.
- Internal and external auditors.
- Consultants and business improvement professionals.
- Professionals aiming to enhance organizational performance.
Entry Requirements
Learners should have a basic understanding of quality management principles or prior experience with ISO standards. A Level 3 or equivalent qualification in quality or auditing is recommended but not mandatory. Good communication and analytical skills are beneficial for successful completion.
Who Can Enroll
This course is suitable for:
- Professionals responsible for implementing or auditing QMS.
- Organizations seeking to train lead auditors for ISO 9004:2018 compliance.
- Individuals pursuing advanced qualifications in auditing or quality assurance.
Future Progression
Upon completing this qualification, learners can progress to higher-level certifications in quality and auditing, such as ISO 19011 Lead Auditor, ISO 9001:2015 Lead Implementer, or advanced diplomas in quality management. These pathways open doors to senior auditing, consulting, and quality leadership roles across industries.